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Desktop Support/PC Support Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 16926 |
| Desired Job Location: new Jersry, New Jersey |
Date Posted: 11/9/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: anytime |
| Desired Wage: 40-55 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Other |
Willing to Relocate: No Preference |
Objective:
To provide the highest degree of service to the client at all times. My number one goal is to make sure the customer is always happy with the level of service I provide. I will help maintain the companys Network system and strive to minimize users down time.
Experience:
BancTec Inc, New Jersey, N.J. 11/99-Present
Desktop Support Analyst-(Onsite Consultant at ABN-AMRO)
Enter and log problem tickets in Help Desk database (Clarify and Digital workflow)
Install various Microsoft applications and third party applications for End-users
Clean workstation and desktop computers of any viruses or spyware that may be discovered
Use Symantec Ghost software to create a system images of the user PC
Completes desktop related projects as assigned (office moves, printer installation, phone/fax setups, etc)
Update and maintain documentation on all movies and new installations of equipment
Set up computer equipment for employees use, performing and ensuring proper installation of network cable, operating systems, and appropriate software
Setup, configure and troubleshoot laptops for telecommuters
Install, diagnose, repair, maintain, and upgrade all computer systems to ensure optimal workstation performance (hard disk, DVD Rom, memory, wireless adapters, processor, etc.)
Configure and troubleshoot peripheral USB devices, on Compaq, HP workstations, Dell and IBM laptops
De-commission hard drives from old computer equipment
Contact various hardware vendors for replacement of defective hardware equipment
Ship broken equipment back to the vendors
Provided 10% phone support to remote users
Deploy new software and software upgrades
Provided technical assistance to the network engineers
Deploy desktops and laptops for data migration
Performing various server administration and LAN administration
Patriot Technologies, New York, N.Y. 12/05-12/06
Support Technician-(Consultant)
Manage the Windows XP migration for the five satellite offices
Manage inventory of all deployed and retrieved PC/Laptops
Backup user data from users old PC and restore to new PC
Document and log all activities along with updating the inventory
Install all applications needed per user and perform all hardware upgrades
OSG Billing Services, Englewood, N.J. 4/99-11/99
Print Operator
Assisted in preparing telecommunications invoice folders to be sent to the Xerox 4890 LPS printers
Performed maintenance on the Xerox 4890 LPS printers
Ensured optimal print quality by checking the Barcodes while the jobs are being printed
Bromley Coats, New York, N.Y. 6/97-4/99
CAD/CAM System Operator
Digitized, traced and cut patterns; checked graded nest
Translated files from the digitized format and add the style descriptions
Maintained and operated plotters (AP320, Microject II)
Performed alterations on patterns using the MicroMark PDS system
Education:
EDUCATION: Kaplan University: Associate in Applied Science
Major: Computer Information Systems; Graduated August 2006
A+ Certification, July 2000
Dell Certified Systems Expert, February 2006
Skills:
Operating Systems: MS DOS, Windows XP Pro, 2000,Windows 2003 Server, 2000 Advanced Server, Windows 95/98, Citrix MetaFrame.
Networking: TCP/IP, Dhcp, Wins, Dns, AD Group Policies.
Hardware: IBM servers, Compaq Proliant including DL360,DL380, Proliant 6500/5000/2500 servers, Disk arrays, Compaq DLT Tape drivers, Dell, HP, IBM Desktops/Laptops, CRT and LCD Monitors, and various Network Printers, Switches, Hubs Wireless Networks 802.11a/g, etc
Other: Windows Installer (MSI Technology) APP Installer 3.0, PC Anywhere, VM, VNC remote software, Front Office applications: MS Office Suite, Front page, Lotus Notes, Outlook, Acrobat Reader, Quick Book pro, Norton Anti-virus, Symantec Ghost 8.0 9.0, Clarify, Internet Explorer etc...
Additional Information:
Reference:
Aldrin M.F. Bayne
Vice President
Deutsche Bank
Telephone: 212 250-4660
Phil Scaglione
EDS ABN AMRO ACCOUNT
System Administrator
499 Washington Blvd, JerseyCity NJ 07310
Telephone: 201-427-4135
Keith Merritt
Trading Floor Support
System Administrator
Building: Park Ave Plaza
Telephone: 3474639688
Edwin A. Cumberbatch
Project Support
EDS/ABN-Amro Account
Mobile: 201-206-1762
office 212 409 7295
Candidate Contact Information:
| Name: Timothy Shepherd |
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| Street: |
Phone: 609 838 7669 |
| City: Hamilton |
Fax: - |
| State: New Jersey |
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| Zip: 08629 |
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| Web Site: |
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