Customer Service Manager Resume

Desired Industry: Customer Service/Technical Support	SpiderID: 16829
Desired Job Location: Columbus, Ohio	Date Posted: 11/6/2007
Type of Position: Full-Time Permanent	Availability Date: 11/06/2007
Desired Wage: 50000
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: No
Highest Degree Attained: Other	Willing to Relocate: No

Objective:
Providing Professional Experience Highlighted by
Achievement-Oriented, Efficient and Dedicated Work Style

I am ambitious to take on new challenges, impart my
knowledge, and contribute in a team environment that relies
heavily on efficiency, accuracy, and managing client's
needs.

Experience:
ANDERSEN WINDOWS CORPORATION ... Bayport, Minnesota
1987 to February 2007

Nationally recognized company specializing in manufacture
of new construction home windows and doors & replacement
windows and doors.

Customer Service Representative II ... Warranty Department
(June 2001 - February 2007)

Conducted warranty research (for compliance), replaced
products/parts and resolved issues associated with
ordering, design, engineering, and manufacturing errors,
parts malfunctions, and shipping damage; worked in concert
with 7 colleagues with responsibility for processing 100%
of warranty orders prior to "close of next business day."

Responded to telecommunications, email, faxes, and
computer-generated warranty claims; proactively
communicated externally to secure product order and
warranty compliance information. Collaborated effectively
with District Sales and Service Representatives, District
Managers, and employees in Specialties Department, Sale
Department, and Consumer Call Centers (in Florida, Denver,
and Minnesota).

"I wanted to put in a good word for Lisa Anderson of the
Mid-Atlantic Pod. She has always been very helpful with any
questions that we might have and has always been very
patient. Her job must be very demanding and stressful but
she always comes through for us. I would like her to be
commended for the great job that she does every day and for
her to know that she is appreciated by us." Jeff Sollers
... Reeb Service (Client)

* Delivered performance beyond expectations and
facilitated overall turnaround of less than 1 day (.88
days) in 2006; operated with accuracy rate of 99.91% versus
goal of 99.75% in 2006.

* Processed average of 449 SOP line items per week in
2006, translating to 54.8% above goal of 290; performance
enabled team to exceed cost per line item goal by 25%,
$2.55 on goal of $3.40.

* Instrumental in service initiative projects addressing
order expediting and express reduction; expedited 829
orders in 2006, performing at 2nd highest volume.

* Enabled overall dealer satisfaction increase to 76%
from 73% by using excellent phone skills while also
improving SOP processing volume and accuracy; overall
performance contributed to improved relationship with
dealer service network customer.

* Recognized for low error rate as well as attention to
detail and sought by internal specialist to process legal,
high priority, and more complicated orders; accountability
encompassed comprehensive follow up from ordering to
shipping as well as providing current information to
relative parties.

* Supported noted customers including Home Depot, 84
Lumber, Keim Lumber, Linworth Lumber, Brockway-Smith, and A
& D Building; individual service providers included
Davenport Contracting, Richard Aitkens Company, and
Stonesthrow Service Company.

* Technical environment included Microsoft Office,
Replacement Parts Catalog Web site, Window Care, Order
Capture (ORCA), BAAN IV, Intelligence Quote (IQ), Order
Entry (OE), Mapper, Window Care Core, Business Objects,
Order Tracking Tool (OTT), and Microsoft Word/Excel.

Inventory Control ... Double Hung Sub Plant (January 2001 -
June 2001)

Spearheaded all facets of plant inventory cycle count
(including physical count of raw inventory) throughout
multiple areas (including extruding department, milling
department, cross milling department, dip tank department,
paint line, and production); circulated respective
warehouses performing cycle counts 3 times daily.

* Effectively maintained Excel spreadsheet of counts and
contributed to scheduler responsibility of production
forecasts.

Clerical Support ... Employee Benefits Center (September
2000 - January 2001)

Trusted with high security and confidential material and
positioned to separate, organize and create folders for
newly acquired employee personnel, medical and benefits
files; simultaneously assisted with data entry, organized
benefits books, and sorted incoming mail.

* Recognized for extremely strong analytical skills and
given high recommendation for eventual position in warranty
department; performance garnered outstanding evaluation
from department supervisor.

Clerical Support ... Operations Engineering Department
(February 2000 - September 2000)

Searched, separated and created electronic files of
confidential capital expenditure documentation (as well as
engineer projects); ensured proper destruction of
duplicated documents. Sought by engineering staff to create
and email electronic files. Also sorted, assembled and
copied reports and training materials as well as sorted and
delivered department mail.

Tilt Wash Unit Line Assembly

Produced 800-1200 units per day and cross-trained on
different line position to assist during high volume times
and scheduled/unscheduled absences.

Previously served in general factory positions
(1987 - 1993).

Education:
Globe College Of Business ... Oakdale, Minnesota
Major: Business Management

Andersen Corporate University
Major: Business

Skills:
* Administrative Support
* File/Folder Maintenance
* Microsoft Word/Excel
* Relationship Management
* Procedure Implementation
* Warranty Claims Processing
* Inventory Management
* Project Management
* Order Fulfillment

Candidate Contact Information:

Name: Lisa Anderson
Street:	Phone: 740-927-8298
City: Pataskala	Fax: -
State: Ohio
Zip: 43062
Web Site: