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Operations Manager Resume
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| Desired Industry: Manufacturing |
SpiderID: 16828 |
| Desired Job Location: Boston, Massachusetts |
Date Posted: 11/6/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 11/2/07 |
| Desired Wage: 100000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 50-75% |
| Highest Degree Attained: MBA |
Willing to Relocate: Yes |
Objective:
Customer-focused management professional with progressive and diverse
experience coordinating and directing various projects to service level
agreement guidelines looking to take on an operations role in a field or manufacturing en
Experience:
MEDISPECTRA- Lexington, MA, 2006-2007
Field Engineering Manager
Manage field operations for laser based medical diagnostic instrument in adherence to FDA regulations. Collaborate with engineering and manufacturing on system improvements and modifications. Manage manufacturing and logistics in final test and shipping. Interact with clinical and marketing sites on a daily basis. Install and maintain systems in the field. Involved with the CO, PDA and NMR processes in accordance with FDA regulations for field repair and manufacturing. Write QSR procedures for field service and manufacturing departments. Develop service contracts and leasing agreements for sales and marketing.
*Implemented Lean Processes in service and manufacturing departments.
*Created Technical Service Bulletin.
*Initiated and completed component recall.
PHOTOMACHINING – Pelham, NH, 1999 to Present
Consultant
Design customized laser micromachining systems for medical device and
electronic manufacturing. Communicate extensively with customers to
define system specifications; provide technical and business expertise,
facilitating quality designs that meet Food & Drug Administration (FDA)
regulations. Perform various technical functions including electrical
design and layout of motion control systems, electrical distribution,
control electronics, and optical layouts. File and maintained FDA
Center for Devices and Radiological Health (CDRH) reports. Train junior
Engineers regarding system design and component specifications.
Key Achievements:
** Developed sales and marketing strategies for Flat Panel Display
Laser micromachining systems.
** Helped reduce manufacturing costs by instituting manufacture and
serviceability process design.
** Integrated optical, laser, motion control, and sensor systems into
complete system.
** Wrote fresh business plan that focused on new capital funding.
SUN MICROSYSTEMS – Burlington, MA, 1999 to 2005
Account Manager/System Support Engineer
Manage numerous multi-million dollar accounts with an installation base
of more than 1,000 servers. Direct installations, repairs, and upgrades
that meet specific customer needs, minimizing downtime and increasing
throughput and system security in accordance with service level
agreements (SLAs). Communicate with customers to resolve technical
issues; manage customers to maximize revenue on service contracts.
Install and test systems configurations. Interact with customer IT and
management staff to discuss outages, new systems, patch management, and
security issues. Train and mentor third party support personnel;
provide expertise for Transfer of Information (TOI) and Knowledge
Database for training purposes.
Key Achievements:
** Key contributor during Six Sigma project that realized $5M in
savings and served as Local Lead for several other major Six Sigma
projects, including internal and customer-facing projects.
** Actively participated on pilot team for case management tool TREO
implementation.
** Recognized for outstanding contributions; assumed Account Management
role for major accounts.
RESONETICS – Nashua, NH, 1994 to 1999
Technical Operations Manager
Directed all aspects of service and manufacturing departmental
operations, ensuring adherence to FDA regulations. Accountable for P&L
in service department. Maintained in-house equipment to minimize
downtime. Managed import and export logistics. Established standardized
processes and pricing policies. Developed service and sales proposals.
Coordinated and implemented training programs; trained International
Representatives in installation, operation, and servicing of laser
micromachining systems. Supervised cross-functional team of 14.
Key Achievements:
** Instituted Six Sigma and Lean processes throughout manufacturing,
service, and logistics areas that streamlined operations and reduced
inventory and manufacturing costs.
** Successfully operated service department as Profit Center to
increase service revenues 600% over 2-year period.
** Served as Program Manager during green laser development initiative;
collaborated with engineering department on system design, focusing on
serviceability and manufacturability.
** Established laser repair Call Center and built first-class service
organization.
ADDITIONAL EXPERIENCE
LASER PHOTONICS (SPECTRA PHYSICS) – Andover, MA
Technical Support Manager
Managed service and manufacturing departments building, installing,
and servicing laser-based molecular spectroscopy systems for
industrial, governmental, and educational applications. Designed and
manufactured systems in accordance with FDA regulations. Communicated
with customers regarding sales, installations, and support and overall
satisfaction. Negotiated pricing and delivery details with vendors.
Developed service and training manuals. Traveled internationally to
perform installations, sales and service functions. Trained
International Service Representatives.
Key Achievements:
** Collaborated with engineering to develop new system platform that
included optical layout, electronic and mechanical design.
** Assumed multiple roles during organizational restructure due to
buyout; managed shipping and receiving, import and export issues,
purchasing, manufacturing, and service.
** Advanced quickly through series of increasingly responsible
positions; promoted from Technician to Engineer and on to Manager
during tenure.
Education:
Master of Business Administration (MBA) * Bachelor of Science in
Electrical Engineering Technology (BSEET)
Northeastern University – Boston, MA
Professional Development
** ITIL Foundation Certification
** Solaris 9 Certification
** Sun Six Sigma Green Belt
** Sun Network Administration
** Certified SAN Engineer
** Hardware Support
** Statistical Process Control
** Counselor Selling
** Veritas Volume Manager Certification
** Sun Cluster Certification
Skills:
Platforms: Windows 3.1/NT/XP, MS-DOS, Solaris (UNIX), Linux
Tools: Star Office Suite, Microsoft Office Suite, Visio, AutoCAD,
Oracle, Sun Cluster, Veritas, Volume Manger, Net Backup, Brio, Labview,
Orcad, Lotus 1-2-3
Languages: C/C++, Visual Basic, CPM Basic, IMAC, VI Editor, Perl
Scripting, SQL
Candidate Contact Information:
| Name: Michael McNeil |
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| Street: |
Phone: 978-362-1749 |
| City: Billierca |
Fax: - |
| State: Massachusetts |
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| Zip: 01821 |
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| Web Site: |
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