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Operations Manager Resume
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| Desired Industry: Multiple Job Offering |
SpiderID: 16802 |
| Desired Job Location: Austin, Texas |
Date Posted: 11/5/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 12/01/2007 |
| Desired Wage: 60,000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Undecided |
Objective:
Michael Kemeny
17213 Bushmills Road • Pflugerville, TX 78660 • (512) 989-3807 ? Kemeny@sbcglobal.net
SUMMARY OF EXPERIENCE
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Degreed professional with Management experience in several fields including restaurant, high volume copy, and onsite legal support. Recognized for exceeding client’s expectations. Commended for hands-on approach to quality control to increase production while lowering labor costs and error reports. Proven track record of increasing production, reducing costs, improving processes, and developing positive relations with staff and clients. Key skills include:
Facilities Management
Customer Relations
Problem Solving
P & L Responsibility
Cost Reduction
Inventory Control
Labor Control
Quality Assurance
Customer Service/Support
Business to Customer
Distribution Management
Train-the-Trainer
Six Sigma
Performance Appraisals
Presentations
SELECTED ACCOMPLISHMENTS
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Cost Reduction
Negotiated with different vendors to find better price for services. Set up bids with vendors to get best price. Result: Change in vendors, reducing costs by 10% while improving online ordering process.
Initiated review of shipping costs. Noticed satellite office was paying more for shipping costs. Reviewed billing statements, found areas to reduce costs, and contacted a representative of Express Service Company to review account. Result: Reduced shipping costs by 20%.
Originated new procedures to reduce food costs for a restaurant. Established new par levels for perishable products, which was a source of higher costs and product waste. Trained supporting managers on proper inventory control and importance of detailed reporting. Delegated new duties to Kitchen Supervisor on ordering accuracy and proper product rotation. Result: Restaurant lowered food costs below the company average while teaching staff proper techniques of inventory control.
Developed a plan to combat fluctuating bar costs, which affected monthly P&L and reflected poorly on bar employees. Initiated open book policy with bar staff to view totals and get feedback. Stabilized ordering to reduce inventory spikes while training staff on proper work techniques and waste reporting. Result: Lowered overall bar costs, eliminated inventory spikes, and improved performance and staff morale.
Trainer and Motivator
Trained clients on better utilizing existing equipment. Showed client on a one to one basis to create color copies without need of color copier for hard copies. Result: Reduced need to outsource projects saving time and money while teaching them how to better utilize technology.
Elected to be a member of a training team sent for intensive training seminar for new technology to dramatically change our business model. Mastered the information and returned to train the production staff of 30 employees. Result: Succeeded in training staff ahead of our schedule which let sales team recruit new business within market.
Quality Assurance
Reviewed quality control procedures. Revised previously ineffective model with high error rates that were reducing revenue, affecting employee’s bonuses and lowering morale. Took a hands on approach which let more production staff perform in production and improve their bonus potential. Result: Reduced error reports, captured lost revenue, improved sales and production relations, and increased staff morale.
Problem-Solving/Turnarounds
Turned around a poorly run store. Replaced the terminated General Manager, who had not been compliant to company standards, which resulted in poor results in all areas of review. Developed short and long-term goals for staff, retrained staff on procedures, and demonstrated plan for success. Result: Commended by Regional Management for my quick turnaround and marked improvement in all areas of review.
Volunteered to take over as Kitchen Supervisor for two different restaurants at the same time. Approached ownership about simultaneously supervising two restaurants because they were low on Management staff. Quickly learned all aspects of new restaurant and was supervising the other location after a week of training. Result: Received a bonus from ownership for taking on new responsibility, which praised me for my effort and teamwork and saving the company time and resources to recruit and train a new Supervisor.
Improved customer relations by expanding role of Production Manager on Duty. Answered sales calls after hours to reduce response time from sales staffs, who were on call. Acted as sales representative to clients, fulfilling needs, and delivering results. Developed training for production staff management in coordination with sales team on properly picking up after hours work. Result: Commended by Sales team for innovative actions. Improved response time and customer relations.
Increased production for an under performing staff. Replaced manager whose production reports showed consistently low revenue rates for staff. Evaluated staff on strengths and areas of opportunity. Coordinated their duties to relieve downtime and praised staff for their improved results. Result: Revenue for shift increased by $10,000 per month after the first quarter of implementation.
PROFESSIONAL WORK EXPERIENCE
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Ikon Office Solutions
Operations Manager, Legal Document Services
Site Manager, McGinnis, Lochridge, and Kilgore
2006-Present
2003-2006
Shift Manager, Legal Document Services
2000-2003
Lone Star Café, Inc.
General Manager
1995-2000
Mr. Gatti’s
General Manager
1993-1994
Trudy’s
Manager
1992-1993
Carl Karcher Enterprises
General Manager Trainee
1991
The DeLuxe, Inc.
Kitchen Supervisor
1988-1990
EDUCATION
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B.A. in History, Texas A & M University
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
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