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Desktop / Network Support Resume
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| Desired Industry: Information Technology |
SpiderID: 16800 |
| Desired Job Location: Wheat Ridge, Colorado |
Date Posted: 11/5/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 11/05/2007 |
| Desired Wage: 45,000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Other |
Willing to Relocate: Undecided |
Objective:
IT Support professional with an Associates Degree in Computer Networking, and over seven years experience supporting medium to large I.T. environments. Work experience comes from multiple perspectives within the telecommunications and “high-tech” industries; including both internal and external help-desk, desktop support, and junior network admin roles. Tech support and customer service has built a solid sense of customer relations and total quality awareness, and desktop support / network admin experience has built a solid technical ability. I am looking for a company in which I can grow and expand my own abilities, so that I may in turn provide better services for my employers.
Experience:
10/01/2007-11/03/2007 Level 3 Communications Broomfield, CO
Desktop Support Technician
- Involved with Tech Refresh project, re-imaging and deploying new laptops
- Responsible for all new deployments, as well as normal desktop support duties
11/2004 – 05/25/07 IBM / Johnson&Johnson Boulder, CO
Active Directory/Exchange Administrator
- AD administration for 100,000+ user enterprise
- Data migration for shared directories and email folders
- J&J Active Directory support throughout North America
- Maintained part of a technical knowledgebase in Lotus Notes
- Managed DFS infrastructure
- MS Exchange administration
- Provided 2nd and 3rd level support to IBM and J&J helpdesk
12/03-05/2004 Qwest Communications Denver, CO
Internal Help Desk Technician
- Supported 1500 Windows and mainframe apps
- Supported hardware / OS issues, dumb terminals, wireless TechTad systems
03/01 - 12/01 Maxtor, Inc. Longmont, CO
Internal Help Desk Technician
- Technical and admin support for hardware, software and operating system issues
- Network administration, including password resets and email/network account troubleshooting.
- Updated documentation whenever a change in process occurred.
10/00 - 12/00 AT&T Broadband Englewood, CO
Desktop Support Technician
- Prepared groups of selected pcs and peripheral devices for departmental moves
- Provided up to two weeks of follow-up support for connectivity and hardware
02/00 - 10/00 Covad Communications Denver, CO
Desktop Support Technician
- Helped build a call center with 600 desktop stations, imaging them with Norton Ghost and configuring them for the network.
- Support for computer hardware and software issues.
- Network administration, including password resets and Exchange troubleshooting.
01/99 - 01/00 Colorado MedTech Boulder, CO
Junior Network Administrator / Desktop Support Technician
- NT/Novell network support / account administration / profile maintenance
- Telephone/voice messaging services.
- Security and keycard systems.
- Server/workstation data backup routines
- Access/Citrix WinFrame database migration processes.
Education:
1997-1999 Westwood College of Technology Thornton, CO
- Associates' Degree in Computer Networking (3.0 GPA).
Skills:
5 years supporting the following software / OS’s
- Active Directory
- Citrix WinFrame
- DFS network filing system
- Microsoft Exchange 5.5/2003/XP
- Firefox / IE Explorer
- Netscape Navigator
- Norton Ghost
- Novell 3.12/5.0
- Office 97/2000/2003
- PC Anywhere
- Remedy / ClearCase
- SMS Remote Control software
- Veritas BackupExec
- VPN Software
- Windows 3.x, 95/95/ME, NT/2000/XP/2003
5 years supporting the following hardware
- Dell, HP/Compaq and IBM Workstations
- Dell, Sony and HP/Compaq Laptops and docking stations
- NIC cards
- Palmtops / Blackberries
- Printers, networked copiers
- Switches / Hubs
- Wireless & Standard Modems
Reference:
Professional:
Kevin Rivera – Desktop Support Supervisor
NetVault (Level 3 Communications)
303.517.8969
Kevin.Rivera@level3.com
Chris Lang
Paige Technologies (IBM/Johnson&Johnson), Project Manager
1.800.717.0606
CLang@paitetech.com
Jennifer Smith (IBM/Johnson&Johnson)
Paige Technologies
Case Manager
303.356.7145
jsmith@paigetech.com
Jason Batt (IBM/Johnson&Johnson)
IBM/Johnson&Johnson
Network Administrator
720.989.4912
jasonabatt@gmail.com
Personal:
Fletcher Duvall
303.359.5767
fletcherduvall@comcast.net
Chris Cooper
303.810.8232
Candidate Contact Information:
| Name: Kevin Stott |
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| Street: - |
Phone: 720.341.6933 |
| City: Wheat Ridge |
Fax: - |
| State: Colorado |
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| Zip: 80033 |
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| Web Site: |
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