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| Desired Industry: Healthcare |
SpiderID: 16792 |
| Desired Job Location: Apple Valley, California |
Date Posted: 11/5/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 12102007 |
| Desired Wage: 32000.00 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Other |
Willing to Relocate: Undecided |
Objective:
To find a job that is satisfing and rewarding , utilizing my skills to the utmost as well as obtaining new skills
Experience:
10844 Aster Lane
Apple Valley , CA 92307
469.964.0616
Bellamia2344@hotmail.com
CUSTOMER SERVICE PROFESSIONAL
PROFILE
More than 20 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures to avoid problems in the first place
Ability to train, motivate and supervise customer service employees.
A team player, acknowledged as Quality Customer Service Professional
Developed reports for both the sales team and the management team on key products sold & their revenue
Synopsis of Achievements
Served on the Cigna acquisition and integration team
Recouped 35k in written off revenue-bad debt
Started Program OXYGEN ASSIST
Created original Policy & Procedure for A/R Dept
Task team for O.I.G audits
Apria Healthcare, Irving TX & Oxnard CA
April 1995 to July 2007
Customer Service Representative
Work with 4 sales professionals covering the Dallas Metroplex
Support sales reps in opening new accounts and upgrading existing service
Quickly and effectively solve customer challenges
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Interfaced between the patient, the referral and various departments.
Scheduled appointments for the Sales Team with referrals
Scheduled CPAP mask fittings for RT Dept as well as RT home visits.
Served as contact point between the referral and the sales executive.
Billed over 200 different insurance companies for patients nationwide.
Responsible for maintaining over 4500 customer accounts- billing & collection
BlueCross of CA, Thousand Oaks & Woodland Hills CA
May 1989 October 1994
Customer Service Representative
Answered client questions regarding enrollment into healthcare plans. Explained benefits. Worked closely with client to find a plan that would meet their needs both medically & financially.
Researched patient history to determine eligibility for health plans.
Timely payment & adjustment of claims according to Department of Insurance standards.
Written correspondence to patient, physician and other sources on an as needed basis. Worked for 6 months in this department cleaning up old correspondence.
GTE
August 1983- April 1989
Long Distance Operator
Processed routine and long distance calls according to PUC guidelines
Special handling of out of country calls , air to ground , & ship to shore calls
Assisted with the upward referral calls
Education:
Education
Learning Tree University, Thousand Oaks CA 1996
Certification in Supervision
Ventura Community College, Ventura CA 1983-1985
Medical Terminology, Pharmacology, Medical billing & coding
Reference:
References
Audrey Reigling _ Sales Executive Fidelity Investments 214.789.8058
Laura Iswacoka Human Resource Mgr 805.217.0089
Michelle Wells Business Owner 805.797.8644
Denise Bibby CMN Lead Apria Healthcare 805.445.4195
Candidate Contact Information:
| Name: Debbie Adkison |
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| Street: - |
Phone: 4699640616 |
| City: Apple Valley |
Fax: - |
| State: California |
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| Zip: - |
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| Web Site: |
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