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| Desired Industry: Automotive/Mechanic |
SpiderID: 16787 |
| Desired Job Location: cypress, California |
Date Posted: 11/4/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 11/05/2007 |
| Desired Wage: 40-50k |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
• Maximized revenue potential through sound technical and product management.
• Proven success in managing customer service initiatives, which increased customer retention levels and customer satisfaction levels within highly competitive markets.
• Skillful at processing data and information, keeping records, and tabulation.
• Highly accomplished at multi-tasking in a fast-paced environment.
• Excellent telephone etiquette and communication skills.
Experience:
Mitsubishi Motors North America, Inc., Cypress, CA
Senior Warranty Operations Specialist, 1997 – 2007
• Communicated with over 30 different Mitsubishi Dealers Management team on a daily basis.
• Successfully handled all aspects of warranty interpretation and enforcement with all dealers in the United States, Canada and Puerto Rico.
• Aided with the website development, testing and implementation, which resulted in all Mitsubishi dealers submitting claims more efficiently and accurately.
• Contributed to the writing of all policy manuals, reference charts and bulletins.
• Contacted printing companies, negotiated price and reviewed samples.
• Ranked #1 two years in a row in customer service among automotive manufacturers - a direct result of my customer service experience.
• Attended numerous training classes to keep abreast of latest product technology.
Mitsubishi Motors North America, Inc., Cypress, CA
Customer Service Representative, 1995 – 1997
• Managed a minimum of 30 customer service calls and respond to a minimum of 5 customer inquiry letters a day.
• Worked with different departments within Mitsubishi, such as, Engineering, Legal, Parts and Finance to resolve customer's concerns.
• Contacted field district service managers to get them involved in repairs, when direct intervention was needed.
• Attended numerous training classes regarding improved customer service and new product technology.
Hardin Honda, Anaheim, CA
Service Advisor, 1992 – 1995
• The automotive service advisor is the first person you will always work within at the repair shop and provide a link between the customer and the technician.
• Duties included customer assistance at vehicle drop off and pick up, estimate and sell recommended repair/maintenance.
• Write clear, complete and descriptive repair orders and invoices, schedule appointments, determine the daily work schedule for all technicians, adjust work schedule as needed during the day.
• Contact customers insurance and extended service contract companies and negotiate the repair/maintenance they were to cover.
• Customer follow up via letter, coupons and phone calls as needed.
Long Beach Mitsubishi, Long Beach, CA
Service Advisor, 1989 – 1992
• The automotive service advisor is the first person you will always work within at the repair shop and provide a link between the customer and the technician.
• Duties included customer assistance at vehicle drop off and pick up, estimate and sell recommended repair/maintenance.
• Write clear, complete and descriptive repair orders and invoices, schedule appointments, determine the daily work schedule for all technicians, adjust work schedule as needed during the day.
• Contact customers insurance and extended service contract companies and negotiate the repair/maintenance they were to cover.
• Customer follow up via letter, coupons and phone calls as needed.
• Solely responsible for managing account of all corporate lease vehicles. This included scheduling the pre delivery inspection, detailing and delivery.
US Courier, Los Angeles, CA
Driver
• Pick up and deliver any orders in all of Southern California. Deliver all products within 1 1/2 – 3 hours depending on order.
Gemco, Culver City & Torrance, CA
Assistant manager of the Home Furnishings department
• 5 years of frontline sales experience including merchandising and customer service. Developed reputation for personalized, high quality service.
• Demonstrate strong work ethic. Optimistic about ability to perform the job and tenacious in achieving success.
• Exceptional interpersonal and communication skills (greet, consult, up-sale); build positive, effective customer relationships.
• Effective team member. Motivate other team members to achieve goals. Use people skills to build group involvement and support management.
Education:
H.S., Diploma, 1981
El Segundo High School, El Segundo, CA
General Courses, 1981 - 1983
El Camino College, Torrance, Ca
Skills:
Sales and Customer Service
Managed multiple customer issues and tasks simultaneously. Worked between customer and various departments and field staff depending on the customer's needs. Attended numerous new product technology seminars and read trade publications to stay current on all new products. Contacted vendors related to printing and CD Rom supply companies, negotiated price and quantities and expected completion time. Continual follow up with vendors to ensure product was delivered to the customer when promised.
Candidate Contact Information:
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