Tr aining and Customer Service Specialist Resume

Desired Industry: Employment Wanted	SpiderID: 16729
Desired Job Location: Dayton, Ohio	Date Posted: 11/1/2007
Type of Position: Full-Time Permanent	Availability Date: 11/01/07
Desired Wage: 40000
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, More Than 75%
Highest Degree Attained: Bachelors	Willing to Relocate: Yes

Objective:
SUMMARY OF QUALIFICATIONS:
·Energetic, enthusiastic and creative
with strong teaming skills.
·Excellent written and oral communicator
internally, externally and
cross-culturally.
·Experience in teaching, developing
direct marketing programs, training
programs, news stories, proposals and
sales presentations.
·Computer proficient in Window system,
Microsoft Word, Publisher, Excel,
PowerPoint and Access software.

Experience:
PROFESSIONAL EXPERIENCE:
November 2002-Febraury 2007
Victoria’s Secret Direct, Kettering OH
Premier catalogue company for Women's Clothing, Lingerie & Beauty.

Trainer
·Responsible for the training of
seasonal and permanent sales and
service associates during all
of 2006, which included teaching new
associates the information needed to be
a contributing member of the Victoria’s
Secret team.
·Responsible for the training of
permanent associates during all of
2006, which included;technical
enhancement, new product introduction
and selling strategies.
·Creating learning material for
technical, product, selling strategies
and new hire training, then
being able to transfer these trainings
to the computer for self guided
tutorials.
·Producing marketing to positively
motivate associates by designing
contests, product and informational
displays.
·Working with various beauty and
clothing vendors who came to Victoria’s
Secret Direct to promote new products.

Internet Service Representative/ Seasonal Human Resources
·Multitask by corresponding with clients
by phone and e-mail to assist in the
navigation of our website and to
resolve a variety of service issues.
·Responsible for the hiring of seasonal
and permanent sales and service
associates during spring and fall of
2005. Job duties included interviewing
and evaluating every candidate for
optimal results.
·Received 2 consecutive Impact Awards
for the first and second quarter of
2005 for excellence as an internet
representative. This award is only
given to one internet representative
each quarter.
·Participate in inter company round
able discussions on future marketing
plans for the company.

Customer Service Representative
·Received two Victoria Awards for
providing excellent customer service to
clients.
·Worked with clients to resolve service
issues.

Sales Representative
·Provided assistance to clients who
wished to purchase various apparel
offered within our catalogues.

Education:
EDUCATION:
Ohio University, Athens Oh
Bachelor of Science, Interpersonal Communication, June 2000
Concentration in Public Relations through the E.W. Scripps School of Journalism

Candidate Contact Information:

Name: Jacqueline Sicherman
Street:	Phone: 9372286400
City: Kettering	Fax: -
State: Ohio
Zip: 45440
Web Site: