Customer Service/Data Entry Resume

Desired Industry: Customer Service/Technical Support	SpiderID: 16728
Desired Job Location: Denver, Colorado	Date Posted: 11/1/2007
Type of Position: Part-Time Permanent	Availability Date: 12/3/07
Desired Wage: 17.50 per/hr.
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, 25-50%
Highest Degree Attained: High School/Equivalent	Willing to Relocate: Yes

Objective:
My objective is to expand on my level of customer service. I have much experience in the customer service field. I am able to handle multi tasks at a time, make trouble shoot decision that are both helpful for the company as well as the customer. I have excellent customer service skills in any given situation. I am able to be type 40 words per minute. Have plenty of experience with multi phone line telephones, have excellent verbal etiquette.

Experience:
I have three plus years of customer service experience. I have worked very closely with management on numerous projects for different departments. I am very comfortable using multi-line telephone systems as well as operating computers with different programs and software. i am also capable of multi-tasking and handling high-stress situation, but still being able to maintain a professional atmosphere.

03/14/07-present
Customer Service Representative
Catholic Health Initiatives Englewood, Colorado
Responsible for answering coming and making outgoing calls regarding orders that have been made. Also responsible for troubleshooting over the phone with customer whether it be with creating an order or whether they are having system issues. Most importantly I am responsible for providing accurate information to the customer whatever the issue may be.

3/2004-8/2007 CSG/Technical Assistance/Special Operations Agent/DOD clearance ADT Security Services
Aurora/Colorado

Responsible for alarm signal processing and customer service issues for the special operations group.
1. Receives incoming customer calls regarding account information, products, billing rates, service policies and procedures.
2. Receives incoming alarm signals and responds using information provided on instruction screens.
3. Places necessary outgoing calls to verify alarms, dispatch proper authorities and notify responsible parties.
4. Records information and forwards to the proper department for processing
5. Special projects or duties as assigned.

12/2003-1/2004
Staff Assistant 1 The Childrens Hospital
Denver/Colorado

My job description at The Childrens Hospital included: answering incoming calls, checking in patients for surgeries and or check-ups, assissting other departments with their overflow work enabling them to get their appointed job completed. Created ordering charts to keep track of spending in the different medical departments.

Education:
I graduated from Overland High School in 2001.

Reference:
Reference Name: Anita Logan
Reference Company Albertson's
Reference Title Customer service clerk
Phone 7207481254
Email
Type Professional

Reference Name: Denise McGill
Reference Company The Childrens Hospital
Reference Title ENT secretary
Phone 3038618888
Email
Type Personal

Candidate Contact Information:

Name: Staci Johnson
Street: -	Phone: -
City: Aurora	Fax: -
State: Colorado
Zip: -
Web Site: