|
|
|
|
| Desired Industry: Management |
SpiderID: 16714 |
| Desired Job Location: frederick/hagerstown, Maryland |
Date Posted: 11/1/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
|
|
U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Masters |
Willing to Relocate: Yes |
Objective:
To be employed by a company that I can utilize and grow my attributes while being a highly beneficial asset to the organization.
Experience:
· Professional Experience and Accomplishments
· 1999 – Present Munroe Regional Medical Center, Ocala, Florida
o Began as an Patient Accounting Representative and was promoted three times, and currently the Manager of Guest Relations
§ Trained Administration, Directors, Managers and Munroe Associates how to extract and analyze patient satisfaction data from the Internet.
· The process improvement saved the hospital approximately $26,000.00 in unnecessary paperwork.
§ Provided data and was instrumental in facilitating internal performance teams.
· I was instrumental in bringing the Emergency patient satisfaction scores from the 9th to the 89th percentile and the Inpatient scores from the 70th to the 99th percentile.
§ Led satisfaction team that resolves patient, family, visitor, physician and associate complaints.
§ Provided market data for decision-making activities to upper management.
· This data was beneficial in obtaining a Certificate of Need approval for more hospital beds.
§ Assisted my prior department stay current with job obligations until their new staff member was capable of working alone.
· I was awarded Munroe’s “Shining Star” award for outstanding performance in 2000.
§ Set several collection benchmarks while working collections in Patient Accounting.
· 1982 – 1997 Lockheed Martin, Largo, Florida
o Began as a production line worker and was promoted five times finishing my career as a Financial Controls Associate Analyst.
§ Accumulated and analyzed movement of inventory.
§ Responsible for maintaining Shop Floor Vouchering System.
§ Created a computer program to track expenditures for Travel and Living.
§ Held “Q” Clearance (currently inactive)
· Program showed a savings of approximately $32,000.00.
§ Worked in supervisory position while in Cost Accounting.
Education:
Master of Arts, Management and Leadership, Webster University, Ocala Metropolitan Campus, Ocala, Florida. Graduated with Honors; GPA 3.94; Received Outstanding Graduate Student Award. 2007
Bachelor of Arts, Management and Business, National Louis University, Lombard, Illinois. 1993
Skills:
· Able to promptly evaluate situations and execute sound judgment.
· Maintain confidentiality of patients and business matters.
· Utilize strong organizational and problem solving skills to address customer service concerns.
· Excellent oral and written communication skills.
· Ability to present reports to CEO, administration or hospital board members.
· Effective organizational and analytical skills.
· Knowledge of performance improvement principles and practices.
· High sense of integrity, loyalty and urgency
Additional Information:
· Over eight years of increasing responsibility in the healthcare field
· Fifteen years of financial and production experience at Lockheed Martin
· Excellent interpersonal and communication skills
· Excellent organizational skills and problem solving ability
· Computer skills
· Managed and trained staff
· Performance driven with bottom line results· Applies exemplary management theory and leadership style in interpersonal relationships with the hospital, public and medical staff.
Reference:
Work References:
Dr. Frank Biondolillio
7399 S.E. 12th Circle
Ocala, Florida 34480
P - 352-402-5257
Gary Pollock
405 S.E. 43rd Ave.
Ocala, Florida 34471
H – 352-694-2634
C – 352-617-8093
Bill Wuenstel
19436 S.W. 101st Place Road
Dunnellon, Florida 34432
H – 352-465-8027
Personal References:
Kevin Doel
3415 Tarpon Woods Blvd.
Palm Harbor, Florida 34685
H – 727-773-0845
C – 727-743-2055
Clifford Snipe
5920 N.W. 38th Terrace
Gainesville, Florida 32653
P – 352-231-0165
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
|
|
|
|
|