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Information Technology Resume
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| Desired Industry: Information Technology |
SpiderID: 16643 |
| Desired Job Location: Colorado Springs, Colorado |
Date Posted: 10/29/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 11/01/2007 |
| Desired Wage: 30000 |
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U.S. Work Authorization: Yes |
| Job Level: New Grad/Entry Level |
Willing to Travel: Yes, 50-75% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Undecided |
Objective:
To obtain a position within a company where I can share my experiences and obtain experiences
Experience:
08/2007- Current Pomeroy IT Solutions/Verizon Contractor Colorado Springs
Laptop Encryption Technician/Scheduler/Dispatcher/LAN Manager
Provide support to Verizon employees to upload the new Encryption software to their laptops. Maintain and process users trouble tickets by creating their tickets through the Verizon Scheduler database, advise user of date and time for the encryption appointment, assign trouble ticket to the LAN Managers for both MD and CO Encryption Support Teams, correspond with the Project Managers to ensure trouble tickets are scheduled, assigned and closed. Maintain the Siebel Dispatch board to ensure accuracy completion of trouble tickets assigned to all LAN Managers CO and MD. Pull reports and spreadsheets from Siebel to ensure all tickets are closed from backlogs. Utilize remote access to process the encryption password configurations on the users laptops. Provide technical support for any issues with the encryption software.
8/2002 - Present Zurich North America Colorado Springs
Customer Resolutions Associate
Clear exception errors within Siebel database, Create and maintain intranet HTML pages, Create, Update and Manage 5 Microsoft Access databases. Receive create and close technical inquiries, create work-tickets, create daily Microsoft Access Database Reports, Utilize all Microsoft Office software, utilize Lotus Notes, Handle all Care Center daily issues for Insured, Claimants, Managers, Underwriters, and Claim Processing Reps.
4/2002 - 8/2002 Spherion Colorado Springs
Customer Care Professional
Handled incoming calls, fax, emails, and web claim reports, Process WC, Auto, GL and Property claims.
3/2002 - 4/2002 Kelly Services Colorado Springs
Mail Room Clerk
Temp assignment as a mailroom clerk
6/2001 - 10/2001 Ford Motor Credit Colorado Springs
Customer Care Rep
Provided customer service, processed bankruptcies, POM and reschedule accounts
3/2001 - 6/2001 Manpower Inc Colorado Springs
Customer Support Rep
Provided temp service to hire service for Ford Motor Credit
5/2000 - 8/2000 Sitel technologies Augusta Ga
Tech Support Agent
Provided Tech Support for America Online and Direct TV. Setup AOL software, troubleshoot Operating Systems, Internet Software, and troubleshoot and setup PC hardware. Provided technical support for satellite receivers and provided technical support and setup for satellite installation
3/1998 - 1/1999 Century Communications Colorado Springs, Co
Customer Care Rep
Provided customer service for local cable company. Provided Technical Support for cable equipment, troubleshoot hardware, troubleshoot cable internet and TV issues.
5/1992 - 1/1998 United States Army Ft Carson, Co
Sgt/E-5
Military, tasks included refueling of helicopters and running the mailroom and orderly room. Squad leader supervised over 10 personnel and was responsible for over 10 thousand dollars of equipment. Was responsible for training, health, and welfare of soldiers assigned to my section
Education:
07/08/2007 – Current Bachelor's Degree – Software Engineering Colorado Technical University
05/2001 – 01/2007 - University of Phoenix US Co Colorado Springs - Bachelor's Degree – Computer Information Systems
10/1992 Coastal College US-La-New Orleans
Vocational
Obtained a Diploma in Word Processing
Reference:
Reference Name: Nelda Velez
Reference Company: Zurich American Insurance
Reference Title: Customer Resolutions Associate
Phone: 719-278-5520
Type: Professional
Reference Name: Anedra Goodwin
Reference Company: Ingenix Company
Reference Title: Service and Support Tech
Phone: 719-277-7545
Type: Professional
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
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