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Administrative Support/Customer Service Rep Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 16570 |
| Desired Job Location: Atlanta, Georgia |
Date Posted: 10/25/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: 30000.00 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
TO SECURE A POSITION WITH A PROGRESSIVE COMPANY THAT WILL ALLOW ME TO
UTILIZE MY EXPERIENCE IN TEAM SUPERVISION, MOTIVATING, TRAINING,
COACHING AND ASSESSING THE PERFORMANCE OF THE TEAM MEMBERS TO ACHIEVE
MAXIMUM WORK PRODUCTION. IN ADDITION, TO DEMONSTRATE MY COMPUTER SKILLS
IN CREATING FORMS AND REPORTS, INTERVIEWING, AND DECISION-MAKING SKILLS.
Experience:
EXECUTIVE ASSISTANT/HUMAN RESOURCES/PAYROLL/PROCESSING ASSISTANT, UNITED FUNDING MORTGAGE CORP/GQR LOGISTICS, ATLANTA, GA
From: March, 2004 To: Present
ANSWERING THE MULTI-LINE TELEPHONE SYSTEM; HANDLING INCOMING AND OUTGOING CORRESPONDENCES; ASSISTING MORTGAGE PROCESSOR WITH VERIFICATIONS, DOCUMENT ORDERING AND FOLLOW-UP; ORDERING OF MORTGAGE INSURANCE AND TITLES;
SCHEDULING APPOINTMENTS; ACCOUNTS PAYABLE/RECEIVABLE & HUMAN RESOURCES/PAYROLL FUNCTIONS.
CUSTOMER SERVICE ADMINISTRATOR/DATA SPECIALIST, VERIZON LOGISTICS, SUWANEE, GA
From: November, 2000 To: September, 2003
GENERATED STATISTICAL REPORTS ON BELLSOUTH ORDERS: PROCESSED SHIP STATUS REQUESTS; PREPARED MERCHANDISE RETURNS AND FREIGHT CLAIMS; VERIFIED PROOF OF DELIVERIES AND OPEN ORDERS; SCHEDULED MEETINGS/TRAINING SESSIONS FOR BELLSOUTH TEAM ACCOUNT REPRESENTATIVES.
ORDER MANAGEMENT SPECIALIST, AVANA COMMUNICATIONS, ATLANTA, GA
From: March, 2000 To: August, 2000
TRACKED LONG DISTANCE TELEPHONE SERVICE ORDERS FROM ENTRY TO
PROVISIONING: ASSIGNED TOLL-FREE TELEPHONE NUMBERS.
NATIONAL INDIRECT SUPPORT REPRESENTATIVE, NEXTEL COMMUNICATIONS,
NORCROSS, GA
From: August, 1998 To: March, 1999
PROVIDED CREDIT, ACTIVATION, AND TECHNICAL SUPPORT FOR NATIONAL
RETAILER CUSTOMER BASE SELLING AND USING NEXTEL PRODUCTS AND SERVICES;
ASSISTED WITH ESCULATIONS AND EXTENSIVE TROUBLEDHOOTING UNITS FOR
END-USER'S THAT WERE UNFAMILIAR WITH PRODUCT; SERVED AS A TRAINING
ASSISTANT TO NEW HIRES DURING ACCLAIMATION PERIOD.
DATABASE SPECIALIST/TEAM LEADER/CREDIT ANALYST, SEARS REGIONAL CREDIT
CARD OPERATIONS CENTER, ATLANTA, GA
From: October, 1985 To: April, 1998
REAFFIRMATION AGREEMENT PROCESSING ON CHAPTER 7 ACCOUNTS; MONITORED AND
COACHED ASSOCIATES PERFORMANCE; ASSISTED MANAGERS AND SUPERVISORS WITH
GOAL SETTING; TRAINED ASSOCIATES ON NEW PROCEDURES; ASSISTED WITH
QUALITY CONTROL; DEVELOPED WEEKLY WORK HOUR SCHEDULING; MONITORED
ATTENDANCE; PROBLEM TROUBLE-SHOOTING; DECISIONED NEW APPLICATIONS AND
EXISTING ACCOUNTS
DIRECTORY TELEPHONE SALES REPRESENTATIVE, BELLSOUTH ADVERTISING AND
PULBISHING CO, MACON, GA
From: June, 1984 To: August, 1984
RECEIVED FULL TRAINING FOR TELEPHONE ADVERTISEMENT SALES IN THE YELLOW
PAGES DIRECTORY.
FIELD REPRESENTATIVE, GENDER EQUITY PROJECT, SOUTHEASTERN PUBLIC
EDUCATION PROGRAM, MACON, GA
From: March, 1980 To: June, 1982
INTERVIEWED STATE AND LOCAL EDUCATION OFFICIALS ON FEMALE PARTICIPATION
IN NON-TRADITIONAL VOCATIONAL EDUCATION COURSES; SURVEYED TARGETED
FEMALES ON COURSE-WORK AND CONDUCTED WORKSHOPS ON CAREER AWARENESS AND
OPPORTUNITIES; DELIVERED ORAL PRESENTATIONS TO THE STATE ADVISORY
COUNCIL ON PROJECT FINDINGS.
Education:
B.A., Bennett College, 1979 Major: PSYCHOLOGY
Affiliations:
DELTA SIGMA THETA PUBLIC SERVICE SORORITY, INC
Skills:
MICROSOFT OFFICE
ADVANCED COMPUTER SKILLS
PRINTING SKILLS
Reference:
AVAILABLE UPON REQUEST
Candidate Contact Information:
| Name: LISA STROUD |
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| Street: |
Phone: 404-784-0159 |
| City: STONE MOUNTAIN |
Fax: - |
| State: Georgia |
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| Zip: 30083 |
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| Web Site: |
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