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| Desired Industry: Customer Service/Technical Support |
SpiderID: 16548 |
| Desired Job Location: Clinton, Tennessee |
Date Posted: 10/25/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 10/25/07 |
| Desired Wage: 30000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Other |
Willing to Relocate: Undecided |
Objective:
QUALIFICATIONS
Dynamic, customer-focused leader with unique blend of technical and administrative capabilities developed over ten years of progressive responsibility in the robotics industry. Self-directed professional, recognized by management for ability to quickly learn and implement new skills and transfer that knowledge to the team. Analytical and detail-oriented, with proven ability to resolve challenging problems in a timely manner while maintaining quality. Excellent communication and organizational skills. Proficient in MS Office Suite.
Areas of expertise and professional strength include:
Project Management Customer Service Process Improvement
Productivity Operational Streamlining Team Building
Problem Resolution Quality Assurance Import/Export Controls
Experience:
REMOTEC, INC., Clinton, TN 1997 to 2007
Subsidiary of Northrop Grumman
Senior Level Mechanical/Electrical Assembler, 2004 2007
Led Robotic Arm Continuous Process Management Team (PMT).
Tested and troubleshot electrical and electronic circuits and mechanical assemblies for military use.
Utilized ohm/volt meters, oscilloscopes, frequency counters, soldering iron, and various assembly techniques.
Qualified under J Standard Military Grade Soldering.
Utilized power hand tools and read standard blueprints and schematics.
Skilled in using two- and three-dimensional drawings and understanding hand drawing blue prints and schematics for custom design and applications.
Order Administrator, 2002 2004
Reported to Operations Manager/President in this newly-created position that incorporated tasks from Marketing, Contracts, and Engineering.
Decreased order entry system load time immediately by half, from fourteen to seven days; then ultimately to less than three days by efficiently executing Order Entry, Initial Order Approval, and Initial Design Control.
Enabled MRP to run daily rather than twice monthly, reducing delivery lead time from an average 180 days to an average of 60-90 days.
Introduced configuration control, standardizing machine package for Marketing and giving Engineering final approval prior to order entry in system.
Created a Draft order policy, allowing an order to be approved and entered, parts ordered, built, and tested but only shipped on final approval of Contracts Manager.
Developed training program for Order Administrator position; cross-trained each team member on all jobs in department to ensure coverage.
Wrote and implemented ISO9000:2001 guidelines, policy, and procedures.
Coordinated Shipping and Customs regulations per ITAR (International Trafficking and Arms Regulations) documenting for corporate all discussions with teams around the globe, particularly UK, Israel and Germany.
Shipping Agent/Group Leader, Materials Department, 2000 2002
Alleviated inventory storage problems among several locations by creating a floating inventory system. Created system in several stages on a fixed budget.
Developed innovative labeling system of flexible magnetic strips or label holders, allowing inventory parts to move without necessitating new labels. Tracked movements as system was updated with online log book.
Reworked cycle count system with team, encompassing distributor lead time, required number for each machine produced, number required for Service Dept., shelf quantity, current inventory quantity, and last date counted.
Updated assembly control tags system, replacing hand written tags and manual log system with electronic tags and shared Excel workbook to track tags printed from batch system.
Stored bulky items securely under main racks or outdoors by using stackable, mobile containers.
Facilitated direct shipping of individual parts from inventory by assuming Spare Parts Coordination function.
Enabled 98% on time or early delivery of spare parts orders by updating tracking system with Excel for visibility company-wide.
Electrical/Mechanical Assembler, 1997 2000
Began as temporary employee with American Technical Associates; hired full-time by Remotec in 1998
Education:
ITT TECHNICAL INSTITUTE, Knoxville, TN
Associate in Applied Science, Electronic/Engineering Technology, 1991
SCARLET OAKS JOINT VOCATIONAL HIGH SCHOOL, Cincinnati, OH
Certificate, Electro-Mechanical Systems, 1988
Skills:
CAREER HIGHLIGHTS
Decreased production time for Robotic Arm 25%, raised product assessment levels to 98% first-time acceptance testing, and saved $37,000 yearly in production time and rework of defective materials by leading process management team.
Provided a 50% decrease in manufacturing time while increasing part cost only 2% and reducing defect to less than 1% yearly by introducing drawing changes to vendor material drawing.
Reduced overall production time 50% by re-designing robotic arm wiring harness assembly process to take advantage of slow production times.
Spearheaded warehouse conversion from rigid shelving system to fluid system on fixed, $15,000 budget.
Candidate Contact Information:
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