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IT Manager/Network Resume
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| Desired Industry: Information Technology |
SpiderID: 16444 |
| Desired Job Location: High Point, North Carolina |
Date Posted: 10/19/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: |
| Job Level: Management (Manager, Director) |
Willing to Travel: |
| Highest Degree Attained: |
Willing to Relocate: |
Experience:
PROFESSIONAL EXPERIENCE:
Sealy, Inc.
1.5 Billion Manufacturer
High Point, NC (3/2004-10/2006)
Manager-Networks/ Sr. Network Analyst
Managed the Network Department supporting a just-in-time global manufacturing organization.
- Lead a team of seven members, multiple consultants, vendors, budgets, resources, and projects to deliver measurable and sustainable benefits to the company.
- Responsible for providing all communication services and equipment (LAN, WAN, voice, cellular, audio/visual) to internal customers while exceeding expectations and minimizing costs
- Championed implementation of global network infrastructure refresh and standardization initiative to eliminate multiple network and telephony configurations and redundant services.
- Developed & successfully implemented a 3-5 year program for upgrading the company-wide network infrastructure for a Fortune 500 organization that resulted in the increase of operational efficiencies for the business and enabled cost-reduction measures to be implemented company-wide.
- Developed a set of “metrics” that measured corporate network costs and performance. Presented & reviewed findings with executive management on a monthly basis.
- Implemented a major data center re-design and core network upgrade with no noticeable downtime for the business
- Lead project teams and collaborated on cross-functional business-critical projects
- Received outstanding performance and team participation awards for working effectively with others
- Implemented a managed services programs for cell phones and telecommunication lines that resulted in improved levels of customer satisfaction and substantial savings for the organization through more effective monthly plan management
- Managed to an IT operating budget and capital budget of over 2 million dollars each. Reduced cost by 50% while providing enhanced functionality.
- Functioning as the network architect for the organization designed, implemented, and maintained all aspects of the corporate LAN/WAN enterprise network
LifeStyle Furnishings International
A 2.5 Billion-dollar holding company for branded furniture including: BenchCraft, Berkline, Drexel Heritage, Henredon, Lexington Furniture, etc.
High Point, NC (6/1999-10/2001)
Sr. WAN Engineer/ Manager-Network Infrastructure
-Designed, implemented, and managed a corporate network for the corporate office and divisions of a two-billion dollar organization to support a mission-critical Oracle ERP implementation.
- The organization included approximately 15 divisions, 80+ locations throughout US, China, Philippines
- Responsible for strategic and tactical planning to help meet business objectives.
- Provided leadership, direction and guidance to IT Managers and staff in each of the company’s divisions across the country and abroad.
- Conducted needs analysis, developed network designs, researched new technologies, developed, submitted, and presented proposals to CEOs, directors, and others.
- Managed a number of projects including a WAN re-design, numerous WAN rollouts, and an Internet migration project on-time and under budget.
- Utilized network management tools including HP OpenView, Concord, CiscoWorks, Cisco's RME, Visio, Visual Networks PAM & ASEs, & Sniffer Pro to manage and monitor the network to ensure maximum uptime, performance, reliability, and to manage costs..
**LifeStyle Furnishings is no longer in business**
FiTECH Systems
Greensboro, NC (11/1992-3/1996)
Financial Software Company developing software for the financial industry
Network Engineer/Senior Network Engineer
- Worked closely with all departments to ensure high levels of satisfaction among prospective customers and the installed customer base.
- Worked closely with the Support Department to ensure high-levels of customer satisfaction by providing third-tier support, consultation, design assistance, newsletters, and system documentation. Worked closely with the Research & Development Department to help determine future product direction and support and resolving complex network-related problems.
- Worked closely with the Sales Department to close sales with new customers and to grow additional business with installed customer base through pre-sales support efforts including presentations, consultation, and strategic planning sessions.
- Conducted presentations for users and staff at the annual International User’s Meeting to provide direction and recommendations for enhancing the product’s operation on Local and Wide Area Networks.
- Developed and taught classes to customers and staff how to enhance the software’s operation in various network configurations.
- Developed and maintained technical documentation and published white papers and quarterly newsletter articles.
- Designed and maintained the internal corporate network.
- Promoted to Senior Network Engineer and awarded the Team Spirit and
Performance Excellence awards
**FiTECH Systems is no longer in business **
Zenith Data Systems
Greensboro, NC (3/1988-11/1992)
A subsidiary of Groupe Bull-International manufacturer of PC hardware and software
Systems Engineer
- Helped the sales team develop and close business, provided technical expertise for pre-sales and post sales activities
- Conducted presentations and seminars to educate customers and prospective customers on computer hardware and software.
- Provided post-sales support to customers to help resolve complex technical issues, deliver quality results, and enhance the overall credibility of the organization.
- Actively supported the sales team through on-site visits, telephone support, and presentations.
- Appointed to an elite technical "SWAT" team implemented to work closely with customers and vendors to work through difficult and challenging obstacles.
**Zenith Data Systems closed down the division I worked for in 1992 and later went out of business**
Computer Tree
Winston-Salem, NC (6/1986-3/1988)
Computer and software sales Vendor
Support Manager
- Designed, implemented and maintained a new customer support department that provided customer support through new consultation and new support offerings that I designed and implemented.
- Conducted seminars and training classes along with presentations to customers.
- Researched, evaluated, designed, and installed Macintosh-based solutions into LAN and into mini/mainframe environments.
CERTIFICATIONS:
College Degree:
High Point University
BS-Computer Information Systems
Cisco:CCNP, CCDP, CCNA, CCDA, CCIE Written
NetScreen: NCSA
Microsoft: MCSE, MCP
Novell: MCNE, ECNE, CNE
Computer Associates: CUE
3Com: 3Wizard
Planet3 Wireless
CWNA, CWSP
EDUCATION
- BS-Computer Information Systems, High Point University-1990, (Completed evening program while working F/T)
- Completed several management/project management training programs
Education:
College Degree:
High Point University
BS-Computer Information Systems
Cisco:CCNP, CCDP, CCNA, CCDA, CCIE Written
NetScreen: NCSA
Microsoft: MCSE, MCP
Novell: MCNE, ECNE, CNE
Computer
Associates: CUE
3Com: 3Wizard
Planet3
Wireless CWNA, CWSP
Skills:
SUMMARY
Dynamic, results-oriented IT manager with comprehensive professional skills and over 22 years of Information Technology experience. Critical thinker with proven analytical, problem solving, and project management skills in highly demanding international environments. Hands-on manager, team builder, and coach with excellent communication, interpersonal, customer service, and support skills at all organization levels.
Experience includes managing IT budgets, hiring, leading and mentoring people, managing corporate networks, departments, service level standards, business continuity planning, developing programs and projects, strategic/tactical planning, presenting to senior management, and conducting seminars.
Achieve goals and objectives through passion, commitment, and expertise in:
* Leadership – Hiring, leading and mentoring people through effective coaching and by setting realistic objectives
* Project Management – Developing and implementing programs on-time and under budget.
* Strategic Business Planning – Developing long-term plans for meeting and exceeding business requirements
* Vendor Negotiations – Partnering with vendors to reduce operational expense while enhancing services
* Team Building – Developing strong teams through on-site and off-site team building events
* Continuous Process Improvements – Constant improvement through innovation, resourcefulness, and education
* Cost Center Accountability – Managing costs to the budget through effective forecasting, monitoring, and controls
* Reflective listening –Communicating more effectively with others by utilizing seasoned reflective listening skills
* Business Continuity Planning –Ensuring business applications are always available through effective planning
ACCOMPLISHMENTS:
Designed, implemented, and supported technology solutions that provided enhanced functionality, capacity, and capability to the organization’s technology infrastructure
Worked in coordination with remote International IT Management to implement and manage mission-critical technology
Developed & successfully implemented a 3-5 year program for upgrading the company-wide network infrastructure for a Fortune 500 organization that resulted in the increase of operational efficiencies for the business and enabled cost-reduction measures to be implemented company-wide.
- Developed a set of “metrics” that measured corporate network costs and performance. Presented & reviewed findings with executive management on a monthly basis.
- Implemented a 50% reduction in overall telecommunication spend
- Implemented a major data center re-design and core network upgrade with no noticeable downtime for the business
- Lead project teams and collaborated on cross-functional business-critical projects
- Received outstanding performance and team participation awards for working effectively with others
- Implemented a managed services programs for cell phones and telecommunication lines that resulted in improved levels of customer satisfaction and substantial savings for the organization through more effective monthly plan management
Candidate Contact Information:
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