Analyst/Consultant Resume

Desired Industry: Healthcare	SpiderID: 16411
Desired Job Location: Scottsdale, Arizona	Date Posted: 10/18/2007
Type of Position: Full-Time Permanent	Availability Date: 10-27-07
Desired Wage: $60000
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, 25-50%
Highest Degree Attained: Other	Willing to Relocate: No

Objective:
Energetic, talented, and versatile professional. A proven performer, solution-oriented with a positive, go-getter attitude, I am seeking a full-time position with a company that is focused on achieving excellence and committed to both their customers and employees.

Experience:
2006-Present Knight Transportation Phoenix, AZ
National Accounts Manager
• Managed and implemented top revenue accounts. Improved service from low to mid-90’s to 98-99%. Grew load count year over year ranging from 7 to 38% depending on the market.
• Developed driving associates to improve morale and service. Dedicated drivers to several lanes to improve efficiency.
• Developed new reporting tools and programs to improve service and data accuracy. Designed and implemented a program to track loads and predict when service failures will occur. Designed and implemented a program to book loads more efficiently. Resolved accounts receivable and capacity issues in addition to providing a capitalization tool to increase revenue. Improved service company-wide from the low 90s to 97%.
• Partcipated in a Six Sigma project on Customer Billing Accuracy. Project won Six Sigma Chairman’s award.
• Assisted the Marketing Department with a project to redesign promotional materials and the websites for the Knight Transportation companies.
2001-2006 Knight Transportation Phoenix, AZ
Director of EDI
• Managed all aspects of the EDI Department. Developed members of the EDI team. Grew EDI accounts by 106%.
• Designed and implemented a reporting tool to easily identify where and why weaknesses occurred with top revenue accounts. This tool is now used to manage all top revenue accounts.
• Led a project with the Credit and Billing Departments to reduce the Days Sales Outstanding on top revenue accounts by 38 days in six months.
• Led a team to collect 97% of past due receivables for top revenue accounts in six months.
• Established strong relationships with both internal and external customers.
• Proficient with AS400, Microsoft Office Suite, Query, Lotus Notes, and I-Notes. Familiar with SAP, Gentran, Sequel, Nistevo and Manugistics.
2000-2001 The Daily Courier Prescott, AZ
Editorial Technician
• Duties included: Paginating and proofreading pages for print according to the Associated Press guidelines, creating graphics, maintaining online newspaper, editing photos, preparing pages for print in order to meet strict deadlines.
• Proficient using Quark Xpress, Adobe Photoshop, Adobe InDesign, Freehand, Microsoft Word, and Acrobat and Acrobat Distiller on a Macintosh system.
1999-2000 The Bristol Press Bristol, CT
Editorial Assistant
• Duties included: Typing and editing various newspaper features according to the Associated Press style, meeting the demands and various deadlines of the Editorial staff, maintaining excellent customer relations internally and externally.
• Reported on local events. Won state and national awards in several categories.

Education:
• Currently completing a degree in International Business at ASU.
• Graduated from Bristol Eastern High School, Bristol, CT with High Honors.

Skills:
Consultant
Project Management
Mentor
Advanced People & Leadership Skills
Business Development
EDI
Manage Accounts
Manager
Accounts Receivables
Marketing - Developing Marketing Materials

Additional Information:
• Quill and Scroll International Writing and Photo contest, awards in 1990 and 2000 competitions.
• Society of Professional Journalists, Connecticut Chapter, awards in 1998 and 1999 competitions.
• Scholastic Press Forum’s Annual Conference at American International College, awards in 1999 and 2000 competitions.

Reference:
Eva Golecka, Kleinschmidt, 847-945-1000
Babu Mangipudi, Intel, 602-628-4907
Neeta Kumar, Healthcare IT for State of Arizona, 602-625-5165

Candidate Contact Information:

Name: Merissa Brown
Street: -	Phone: 480 208 4997
City: Phoenix	Fax: -
State: Arizona
Zip: 85040
Web Site: