Service Manager Resume

Desired Industry: Customer Service/Technical Support	SpiderID: 16347
Desired Job Location: East Hills, New York	Date Posted: 10/15/2007
Type of Position: Full-Time Permanent	Availability Date: Immediate
Desired Wage: Negotiable
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors	Willing to Relocate: No

Objective:
A sales and customer service professional who has successfully demonstrated capabilities that has improved company performance and efficiency. Highly skilled in multi-tasking while being able to set priorities. A well organized, persistent and detail oriented problem solver, self-starter and goal oriented team player. Excellent verbal and written skills.

Experience:
PROFESSIONAL EXPERIENCE
SUPER ENTERPRISES, Melville, NY 2006-2007
The exclusive distributor of Marvin Window & Door Products, Northeast U.S.
Post-Sales Service Manager
 Provided leadership to 18 Service employees (inside call center, outside technical staff and warehouse personnel) to achieve the department�s short-range and long range objectives.
 Analyzed work flow to identify, plan and develop methods and procedures to obtain greater department efficiency.
 Managed administrative duties relating to personnel issues including attendance, performance reviews, salary and staffing needs.
 Supervised and maintained a professional, trained and motivated staff.
 Researched, analyzed, monitored and modified departmental procedures to accommodate the future needs of the customers.
 Planned and coordinated department meetings and training sessions.
 Developed necessary documentation of office procedures, write letters, customer evaluation surveys and create forms for the department.
 Resolved all �hot� customer and company concerns to the mutual satisfaction of both.
 Demonstrated the ability to coordinate a high level of activity under a variety of conditions and constraints.
Chairman, American Heart Association fundraising campaign.
Co-chairperson, Long Island Cares food drive campaign.

MILLWORK INSTALLATIONS LTD., Flushing, New York 2004-2006
The exclusive installer of millwork for The Home Depot in the New York Metropolitan area.
Customer Service Manager
� Coordinated daily activities between customers, contractors and Home Depot personnel.
� Generated daily reports to review status of customer aging list and to evaluate CSR staff.
� Responsible for hiring and training of the customer service staff, payroll and scheduling.
� Conducted weekly department meetings and provide training for a high volume call center.
� Responsible for the scheduling and dispatching of work crews.
� Management team member that set objectives and policies for company and department.
� Promptly resolved customer service issues to assure that all scheduled jobs were completed on time and to the satisfaction of each customer.

OZONE PARK LUMBER INDUSTRIES, Queens, New York 2002-2004
A leading distributor of lumber, construction and building materials in the NYC and Long Island.
Sales Representative
� Developed and executed the expansion of non-income producing sales prospects by proactively selling as part of an inside/outside sales program.
� Demonstrated success by converting top industry prospects into purchasing accounts.
� Successfully developed and executed a direct sales marketing campaign to a specific target audience for the purpose of promoting a specific new product line.
� Provided personalized customer service by reviewing all orders, pricing and delivery schedules to assure customer satisfaction and the likelihood of repeat orders.

DIGITALVISION, New York, New York 2002
Premier royalty-free publisher of the digital delivery of photographic images.
Account Executive
 Managed and coordinated activities involving sales lead production, solicitation of
accounts, provided on-line technical assistance and proactively and successfully matched clients to specific products in order to individualize sales for an underachieving account group.

INTERNATIONAL STOCK PHOTOGRAPHY, New York, New York 2001
Firm focusing on analog and digital delivery of photographic images.
Senior Account Executive
 Managed and coordinated activities involving sales lead production, solicitation of accounts, negotiating fees and invoicing of clients for a start up account group.

FPG INTERNATIONAL / GETTY IMAGES, New York, New York 1988-2001
U.S. subsidiary of multinational communications/internet company specializing in the analog and digital delivery of photographic images to advertising agencies, design firms & corporate clients.
Advanced career from Sr. Account Manager to Sales Manager to Sr. Sales Area Manager
Senior Sales Area Manager 1998�2001
� Managed a sales group of 16 employees and evaluating job performances.
� Proposed and established annual objectives, meeting forecast 90% of the time.
� Organized and facilitated meetings for the discussion of sales strategies, industry issues and motivational purposes.
� Worked with sales staff in lead generation, negotiation skills and price quotations.
� Assisted the General Manager in the daily operations of the sales department.
� Identified the company�s �key accounts� to achieve no less than 15% annual increase.
Sales Manager 1993-1997
� A member of the sales management team with expertise in pricing, contracts and assuring that quotations are within line of industry fluctuations.
� Organized a committee to review company pricing in keeping with industry trends.
� Analyzed client base in excess of 10,000 contacts for industry, geographic and economic trends for the planning, coordination and execution of sales presentations.
� Trained Junior Account Executives including the top industry revenue producer.
Senior Account Manager 1988-1993
� Coordinated and assisted in a full range of sales functions, including but not limited to telemarketing new accounts, account development, negotiating and closing sales, providing prompt customer service and assist in the collection of delinquent receivables.
� Generated client loyalty by building excellent client relations and providing quality customer service. Efforts led to a client retention rate of 90% with key accounts.
� Negotiated fairly with clients while maintaining high profit margins.
� Conducted sales presentations to local and nationwide clients.
� Attended and participated in trade shows and attended professional sales seminars.
� Developed a client base consisting of advertising agencies, design firms, publishers and corporate 500 accounts.

Education:
LONG ISLAND UNIVERSITY, Brooklyn, New York. Completed 12 credits toward MS degree
CUNY, Queens, New York. BA degree.

Skills:
Computer skills: MS Word/Outlook, Excel, Power Point, Windows 98 and Windows NT/XP .

Reference:
To be furnished upon request.

Candidate Contact Information:

Name: Howard Eskenazi
Street:	Phone: 516-484-6273
City: East Hills	Fax: -
State: New York
Zip: 11577
Web Site: