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SOFTWARE PROJECT/TEAM LEADER, IT STRATEGY CONSULTANT Resume
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| Desired Industry: Information Technology |
SpiderID: 16288 |
| Desired Job Location: Atlanta, Georgia |
Date Posted: 10/12/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: 0 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Experience:
Technical Project Lead (Sep 2000-Present)
BOVIS LEND LEASE * Atlanta, GA
* Deployed two global monitoring solutions; established monitoring of key infrastructure components
including AD, Exchange, and SQL with added tasks such as automated backup checks; a complete and
self-sufficient backup monitoring solution that increased accuracy and productivity, and reduced staff need
* Effectively migrated NetIQ to MOM 2005, which was implemented globally to replace a central solution
with regionally managed systems
* Established standards for monitoring and developed processes and best practices
* Evaluated solutions for Linux and Oracle Applications monitoring and performance analysis
* Conducted training, presentations, strategy proposals and executive reports; trained regional staff and
held regular project meetings with global teams
* Reduced response time to problems and minimized time spent looking for the issue through enhancement
of root cause analysis; provided hard facts about what happened, auditing, logs and trending
* Progressed from thinking in terms of server management to service availability management
* Designed cohesive processes to bind people, process, and technology; simplified tasks, automation, central
control, and consistency
* Traveled to London and Sydney to deploy and migrate NetIQ to MOM 2005
* Planned and completed POC (Proof of Concept) for new tools; and gathered info and needs of business
to design the architecture
* Planned the installation, implementation, deployment and integration schedule and installed the core
infrastructure with seamless cutover in primary global data center, and the two regional data centers
* Presented product demos and project status to regional teams and communicated project status and
maintained risk register
* Sought vendors for new solutions, prepared scorecard for determining vendor selection and convened
with vendors to coordinate and plan demos for stakeholders; held global conference call meetings to keep
stakeholders and staff up to date
* Evaluated products to determine whether they met organization's objectives and needs
* Suggested guiding principles to the senior management through presentation of business strategies
SHIFT OPERATIONS MANAGER
* Ensured uninterrupted availability of applications, network communications and messaging for the UK, US
and AP regions on a 24x7 basis
* Responded to all outages promptly, coordinated recovery efforts with response teams on-site and in-
region management, ensuring SLA compliance
* Worked with customers (internal and external) and vendors to define, develop and deliver operational
monitoring interfaces and connect new systems into existing operational monitoring frameworks
* Supervised, directed and developed a team of highly skilled, IT engineering staff ranging from junior to
advanced experience in Data Management, Server, Midrange, LAN, WAN, Internet, Security and Data
Center management
* Provided recommendation in the implementation of process and procedures that to support the
management of the Lend Lease IT environment
* Supported the planning, creation, and implementation of disaster recovery programs and business
resumption planning
* Developed criteria monitoring and reporting against STS Service Level agreements
NETWORK OPERATIONS ANALYST
* Handled large network environment consisting Novell, NT, Win2000 and mid-range RS/6000, Sun Solaris
and AS/400 systems
* Designed and implemented a global backup solution to centralize management, reduce costs, and make a
more efficient disaster recovery plan
* Configured and employed the new Tivoli suite for use as a centralized management tool for
administration, network monitoring, performance tuning and capacity planning
* Implemented the new SAN backup solutions, which provided scalability for future acquisitions
* Provided second support for Exchange, Domino, LAN/WAN and application/database availability
* Recommended software and set up a beta testing environment for the introduction of new production
tools
* Ensured compliance with the SLA's set forth by system and application owners
* Created a strategy to migrate over 1500 servers in current Win2K environment to a RedHat Linux
environment, which reduced cost and improved performance for global customers
* Developed a plan to migrate the TSM environment in the US and AP to one centralized Veritas
NetBackup solution in the US, which monitored recovery operations in all regions from one location
Consultant (May 2003-Aug 2003)
AMERISAVE * Atlanta, GA
* Consulted on a 3 month project to move an office with roughly 150 users to a new location while,
working at Bovis
* Installed new T-1 line and firewall and completed migration from existing telecom provider to a managed
service provider; coordinated transition from the existing hosting service to a co-lo facility
* Set up and configured Active Directory, Exchange, DNS, DHCP, SQL and Webservers
* Employed a new trouble ticket application for help desk purposes
* Troubleshot and maintained existing PBX, as well as added new users and established new call queues
* Installed and configured MicroCall Call management tracking and administration software
Network Support & Operations (July 1998-Sep 2000)
BELLSOUTH * Atlanta, GA
* Designed and developed guidelines for training, as well as publication of standard procedures
* Oversaw and maintained backups using Veritas BackupExec for the Wintel platform and TSM for UNIX
* Ensured availability of network and connectivity through wireless RIM technology
* Addressed second level network and application support issues for 15,000 users in the Southern US
* Guaranteed availability of wireless network to field technicians using a proprietary application on
Windows 2000/XP laptops; server environment consisted of Solaris 2.5 and Windows NT/2000
Technical Instructor & Representative (May 1995-July 1998)
HEWLETT PACKARD * Evansville, IN
* Trained licensed HP vendors monthly; designed and developed training initiatives and technical
documentation
* Provided end-user training on software, hardware, MS Office, Web graphics and HTML
* Served as retail and trade shoes representative; offered sales presentations and visited to demo and train
new employees on HP products
Education:
EDUCATION, TRAININGS & CERTIFICATIONS
Microsoft MOM and SMS, Hewlett Packard, Atlanta, GA: 2006
NetBackup for Solaris 9, VERITAS, Atlanta, GA: 2004
Red Hat Linux RHCE Training Program, Digital Think Resources Inc., Atlanta, GA: 2000
Microsoft Certified Systems Engineer, 2004
Certified Red Cross Emergency Responder, 2004
Cisco Certified Network Associate, 2002
Bachelor of Science in Mass Communications, Major in Advertising; minor in Interactive Media and Design
* University of Evansville, Evansville, IN: 1997
Skills:
TECHNICAL SKILLS
Windows NT/2000/2003 * Red Hat Linux 7.2/9 * AIX/RS6000 4/5 * Solaris 7/8/9
Cisco routers/switches and VPN hardware * Firewall management and monitoring, Checkpoint
Tivoli Netview * What's Up Gold * NetIQ * Microsoft Operations Manager 2005 and 2007
Active Directory * NDS * GFI Languard, Sniffer Pro * Ethereal * NetMon
Veritas NetBackup 4.5 * Backup Exec * IBM TSM * ArcServe for Netware/Win2000
Lotus Notes 4.5, 5, 6 and Exchange 5.5 and 2000 * Remedy User * Intel PBX * MicroCall Call Management
Additional Information:
SOFTWARE PROJECT/TEAM LEADER - IT STRATEGY CONSULTANT
Proven Technical & Management Expertise in a Career Spanning 10+ Years
Technically sophisticated and business-savvy management professional with a pioneering career reflecting
strong leadership qualifications coupled with "Hands-on" IS and networking expertise. Maintain focus on
achieving bottom line results while formulating and implementing advanced technology and business solutions
to meet diversity of needs. Superior record of delivering simultaneous large-scale, mission-critical projects on
time and under budget. Team-based management style and excellent interpersonal/communication skills.
IT Management professional with extensive experience analyzing, designing, deploying and leading technical
projects for a global enterprise. Strong project management, business focus and resource management
capabilities influence growth, and elevate market perceptions of quality and consistency.
KEY EXPERTISE
* IT Strategic Planning
* Global Business Solutions
* Vendor Relations
* Project Management
* Application Performance Monitoring
* System Integration & Migration
* Architecture & Design
* Systems Management
* System Analysis
* Operations & Infrastructure Management
ACCOMPLISHMENTS
> Member of High Rise Project Team (2004) - Project received numerous awards and recognition
* Migrated backup system to a global and centralized solution and executed new management tools for
patch and server management, centralized and standardized global tools under a central management
team
* Streamlined global service, systems and security management functions by deploying an array of
products to improve security and IT staff productivity
* Saved at least $1.2 million in labor annually by automating patching and at least $500,000 in help
desk costs by automating password support functions
* Identified and reacted to attacks more quickly, which improved staff response times to issues by 30%
* Named by InfoWorld as one of 100 most innovative corporate IT solutions for 2004
* Also recognized by Gartner, EWeek, ComputerWorld, and NetworkWorld for attainment of large cost
savings derived from using internal resources and adhering to an accelerated deployment schedule
> Consistently met or exceeded established goals, sales objectives and quotas
> Met all deadlines and ensured adherence with project plan and budget
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