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Operations Manager Resume
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| Desired Industry: Banking/Mortgage |
SpiderID: 16174 |
| Desired Job Location: Dallas, Texas |
Date Posted: 10/8/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 01/01/08 |
| Desired Wage: 65000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, More Than 75% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
Utilizing skills developed through 15+ years in the banking, mortgage banking and finance arenas I am seeking a position as either an individual contributor or manager.
Experience:
Professional Experience
2003 – 2007 Washington Mutual Bank Irving, Texas
Assistant Vice President - Operations
§ Integral part of a 7 member management team, which grew the operations department supporting the mortgage warehousing unit from $1.5 billion to a peak of $8.75 billion in outstanding loans.
§ Directly responsible for 11 member team of loan administrators including bi-annual and annual performance reviews, annual goal setting, tracking and analysis of KPI and LUR
§ Managed warehouse portfolio of 54 clients totaling $2.1 Billion in outstanding loans which encompassed client training, support and monitoring
§ Participation in business line initiatives:
§ Developed and implemented process for interim lender release on MERS tracking system
§ Developed and led training sessions for groups of 10-12 individuals
§ Worked with programmer to develop stand-alone program enabling loan admins to efficiently identify loans with exceptions and take proper course of action, resulting in efficiencies of 8 man-hours per week and improved quality of .5%
§ Participated in a team which developed and continued to upgrade a successful web portal for submission by clients of data in order to transact loan business. Increased efficiencies by 25-30% and gave us an edge over our competition.
§ Worked with representatives across the business line to develop a process for proper funding of construction lines.
§ Worked with management to implement upgrades to warehousing software (MBMS – ProMerit). Included identifying enhancements, amending affected policies and procedures, conducting user acceptance testing, conducting staff training.
§ Represented business unit in funds transfer software conversion. Identified, implemented and trained staff in efficiencies which resulted in savings of 2-3 man hours per day for department
§ Developed process for handling correspondent notes funded for client.
§ Developed program in MS Access to track correspondent note activity.
§ Developed process for funding and settlement of investment lines of credit. Worked with business unit representatives from across bank at all levels.
1992 - 2003 Pacific Financial Group Dallas, Texas
Vice President – Mortgage Warehouse Operations
§ Reported directly to senior vice president in charge of division
§ Responsible for overseeing the duties of an eight-member team handling the daily operations of a division, which provided warehouse loans to multiple mortgage companies. At its peak activity reached height of 209 companies funding an average of $225MM per month.
§ Responsible for various administrative and financial analysis duties for the support of all departments in division. Included the development and maintenance of detailed daily, monthly and year-to-date analysis reports of division’s bottom line
§ Assisted senior management in negotiations to obtain outside financing for division. This included but was not limited to preparation of presentation packages, discussion with interested parties and negotiation of legal documents.
§ Execution of duties involved extensive use of database software to track and report lending activities of approximately 2,000 loans per month.
§ Extensive use of MS Office including Excel and Access for financial analysis and tracking.
§ Daily activities included hands on client interface to maintain integrity of warehouse portfolio.
§ Successfully maintained a position, which requires a high level of performance, personal accountability, and strong multi-tasking skills in a fast-paced environment.
§ Prior to transferring to division, (May, 1994), worked in the Finance and Reporting Division as a financial analyst.
Skills:
v Customer Service
v Problem resolution
v Computer Literate
v Analytical thinker
v Out of the box thinker
v Professional Presentations
v Strong, supportive team leader and member
v Ability to multi-task and respond to changing priorities
Candidate Contact Information:
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