Customer Service Respresentative Resume

Desired Industry: Customer Service/Technical Support	SpiderID: 16111
Desired Job Location: Wilmington, Delaware	Date Posted: 10/5/2007
Type of Position: Full-Time Permanent	Availability Date: 10/08/2007
Desired Wage: $31,000/ year
	U.S. Work Authorization: Yes
Job Level: New Grad/Entry Level	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors	Willing to Relocate: Yes

Objective:
College graduate seeking an entry level position in the banking and customer service industry that allows for an opportunity to demonstrate communication and team building skills.

Experience:
March 2006 –Sept. 2007 JPMorganCHASE Wilmington, DE
Contracted (Spherion) Information TechnologySpecialist
• Develop, operate and maintain the Extraction Transformation and Loading (ETL) jobs, which populate the company’s data warehouse.
• Interface with the constantly changing various sources of the data warehouse, including portal intranet.
• Working with UNIX Linux, shell scripting, C++ and Java development
• Installation/labeling of production, back-up, and heartbeat cables which include fiber.
• Provide general ledger reporting to the real estate group using portal intranet general ledger interface.
March – Dec 2005 New Castle County Vo-Tech District Newport, DE
Paraprofessional/Substitute
• Assist classroom teacher with lesson plans and grading assessments.
• Supervise students during instructional periods

Education:
December 2004 West Virginia University Morgantown, WV
• B.A., Communications.

Affiliations:
Kappa Alpha Psi Fraternity, Inc

Skills:
• Proficient in Microsoft Windows and applications (Word, Excel, and PowerPoint).
• Experience with internet and e-mail application (Explorer, Netscape, AOL, and Outlook).
• Coordinate and facilitate workshops and community service projects.

Candidate Contact Information:

Name: DaLynn Wright
Street:	Phone: 302-658-6819
City: Wilmington	Fax: -
State: Delaware
Zip: 19802
Web Site: