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Director,Management Resume
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| Desired Industry: Executive |
SpiderID: 16108 |
| Desired Job Location: Kansas City,Overland Park,KS, Kansas |
Date Posted: 10/4/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 2 Weeks |
| Desired Wage: 80000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: MBA |
Willing to Relocate: Yes |
Objective:
I am seeking a career in the areas of finance/banking where my professional work experience, education, and background in Real Estate and fraud investigations will assist in achieving executive levels.
Experience:
Customer Service Manager (CSM) ND
Chrysler Financial in Overland Park
June 2007 to September 2007
• Assigned as the Newly Delinquent Customer Service Manager to provide leadership, coaching, quality management, dialer, and behavioral/performance experience in a rapidly changing enviornment.
Customer Service Manager - Skip Dept.
DaimlerChrysler Financial Services in Overland Park, Ks.
January 2006 to May 2007
• Assigned to Skip Dept. as CSM to implement change, align behavioral and performance results with organizational goals, and manage center fraud accounts.
• Managed vendor relations for 25 states; including negotiating pricing and maintaining vendor database, structuring process for non-compliance vendor activity.
Imagine It's You" Champion
DaimlerChrysler Financial Services in Overland Park, Ks.
May 1928 to December 1928
• Selected as the Center Champion for the enterprise customer service initiative "Imagine It's You."
• Received award and accolades from "Imagine It's You" project lead and Center Manager for customer service passion, diligence, and creativity.
Validation Panel Member
DaimlerChrysler Financial Services in Overland Park, Ks.
January 2006 to September 2007
• Selected as a Validation Panel Member for two consecutive years.
• Responsible for collectively approving all entry level and team leader employees' quarterly behavior assesments.
Bright Ideas" Champion
DaimlerChrysler Financial Services in Overland Park, Ks.
July 2005 to February 2006
• Selected as the "Bright Ideas" Chairperson for 3 consecutive quarters. The new enterprise initiative focused on process improvements.
Customer Service Manager - Collections Support
DaimlerChrysler Financial Services in Overland Park, Ks.
April 2005 to December 2006
• Department Manager responsible for 10 supervisors and 18 representatives including; Quality Managers, Dialer Manager, Repossession Team, and Exceptions Team.
• Responsible for creating and implementing new center wide procedures in call monitoring, coaching, and feedback through the Quality Management Team - creating and launching the T.G.I.F. (The Goals In Focus) initiative; increasing center quality scores 6 basis points.
Team Leader
DaimlerChrysler Financial Services in Overland Park, Ks.
April 2004 to March 2005
• Project Manager/Leader (SWAP Team) - designed specialized team of 10 responsible in managing 9 zones 26-30 day delinquency. Developed all 'SMART' goals, structure of team that grew to 22 members.
Customer Service Representative
DaimlerChrysler Financial Services in Overland Park, KS.
January 2003 to March 2004
• Account management 0-91+ aged delinquency; responsible for providing customer service and collection activity to resolve delinquency.
Education:
• Education History
Central Missouri University in Warrensburg, Mo.
May 1991 to December 1996
Real Estate in Kansas City, Ks.
June 1998 to July 1998
Baker University in Overland Park, Ks.
May 2005 to March 2007
• Qualifications
Qualification Grade Achieved
BSBA Finance
Real Estate License
MBA
Skills:
• College Grad - Business, Management, & Marketing, Mathematics
• Sales & Marketing - Account Manager, Sales, Sales Consultant, Sales Rep
• Accounting - Accounting, Accounting Manager, Accounts Receivable, Auditor, Consulting, Payroll, Reporting
• Banking & Finance - Credit, Finance, Financial Analyst, Financial Reporting, Loan Processor
• Customer Service - Customer Service Manager, Customer Service Rep, Entry Level Customer Service
Additional Information:
Customer Service Manager: Setting goal metrics, Personal Coaching and Leadership Development, Quality Management, Reporting Analysis, Project Manager, Process Management, Analytical and Problem Solving, Professional communication skills, Proficient in Microsoft Office, and Various Financial software.
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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