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| Desired Industry: Information Technology |
SpiderID: 1606 |
| Desired Job Location: Monroe, Texas |
Date Posted: 12/23/2004 |
| Type of Position: Full-Time Temporary |
Availability Date: 01/01/05 |
| Desired Wage: 32,000.00 |
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U.S. Work Authorization: Yes |
| Job Level: New Grad/Entry Level |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Yes |
Objective:
To obtain a job that will broaden my horizons and make me more productive in todays fast paced industry
Experience:
Chase Manhattan Mortgage Corporation
Monroe, LA
Lien Release Specialist August 2003 Present
Provide personalized service (telephone and/or written) that meet or exceed client time and quality expectations.
Giving and tracking the status of satisfaction papers to the homeowner.
Sending paid in full letters through Microsoft word or by fax and mail.
Learning and understanding the process of closing a loan.
Using systems including but not limited to LRS1, LRS2, Denver and Houston Conversion, Quest Archive Tracking.
Chase Manhattan Mortgage Corporation
Monroe, LA
Sr. Customer Care Specialist June 2001 August 2003
Provide personalized service (telephone and/or written) that meet or exceed client time and quality expectations.
Execute transactions promptly and accurately respond to clients request and inquires.
Focus on understanding the firms service policies, systems, and legal compliance regulations as well as our products and services.
Cross sell credit cards and home equity and paymap.
Processing initial and final payoff quotes for branches.
Using systems Oracle SQL database, Quest, AS400.
Responsible for resolving customer inquiries, most of them related to billing explanations and account maintenance.
Service Merchandise
Monroe, LA
Sales Associate/Cashier/Customer Service Representative January 1998 May 2001
Handle register, scanning product UPC and acquiring the estimated money
Help people with problems, refunds, returns, exchanges, and telephone inquiries
Suggested products that best served customer interest and explain how to use the products.
Inventory, returns, refunds, orders, and exchanges.
Education:
University of Louisiana at Monroe Monroe, LA
Bachelor of Business Admin: Computer Information Systems December 2004
Applicable Courses: Visual Basic.Net, Cobalt, Database SQL, System Analysis, Advanced Networking, Business Communications
Affiliations:
Girl Scout Troop leader (Troop 102)
Pi Sigma Epsilon
Ujima Networking Committee
Skills:
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Lotus Notes
Novell
Calyx Point
Pro Series
Quicken
Candidate Contact Information:
| Name: Sherri Cain |
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| Street: |
Phone: 3183451710 |
| City: Monroe |
Fax: |
| State: Louisiana |
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| Zip: 71203 |
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| Web Site: |
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