|
|
|
|
Customer Service Clerical,Customer Service Manager,Customer Service Rep,Customer Resume
|
| Desired Industry: Customer Service/Technical Support |
SpiderID: 16039 |
| Desired Job Location: TACOMA/OLYMPIA, Washington |
Date Posted: 10/3/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 1/11/2007 |
| Desired Wage: 40000 |
|
|
U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 50-75% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Yes |
Objective:
An open-minded individual with a flexible approach to work, which enables accommodation of change. Able to work well with a group or on own initiative. Willing to take any responsibilities and assignments, regardless of the challenge. A self-reliant individual with the ability to pick up new ideas and concepts quickly. Enjoys learning new skills and methods of working. Takes pride in producing excellent work and can accept constructive criticism. Organized and can work under pressure in a busy environment.
Experience:
Intel Analyst / Information Systems
201st Military Intelligence Brigade in Fort Lewis, WA
January 2002 to December 2004
Intel Analyst /Information Systems Supervisor 1/2002 - 12/2004
Assembles, integrates, analyzes, and disseminates intelligence information collected from tactical strategic and technical sources including multispectural, electro-optical data, analyzes intelligence information, serves as management supervisor for 85 personnel, providing technical guidance to subordinates, supervises receipt, analysis, and storage of intelligence information, completes, edits and disseminates standard and specialized intelligence reports; assists in conducting intelligence training programs; writes technical materials; supervises and evaluates personnel; prepares and conducts briefings for commanders and other high ranking individuals.
Casualty Assistance Case Manager
10th Mountain Divsion (LI) in Fort Drum, NY
March 2005 to December 2005
Coordinates a variety of matters, report required actions, provide and obtain clarifying information, facts, specialized or technical assistance, and resolve problems. Receives and implements guidance and directions from Casualty Assistance Center (CAC) Chief, Casualty Branch, and /or Human Resources Command, on all matters related to deceased Soldiers. Focuses on matters related to personal affairs, rights, benefits and a variety of programs administered by the federal government, USAR and National Guard headquarters, local agencies, and public interest organizations in the civilian communities in the CAC. Maintains, updates, and initiates actions pertaining to military personnel processing services relating to the Army Casualty System. Independently performs a wide variety of complex procedural and substantive duties pertaining to assigned casualty cases. Coordinates and monitors all matters relating to assigned casualty cases. Performs a wide variety of actions pertaining to, or associated with the care and disposition of remains and personal effects of deceased active duty Soldiers, and provides assistance to their next of kin. Provides CAO's with assistance and direction in military honors, burial arrangements, funeral services, flag and flag case presentation to NOK. Monitors reimbursement for preparation and transportation of remains, and interment allowances. Maintains thorough knowledge of the laws, policies, regulations, precedents and principles pertaining to Casualty and Memorial/Mortuary Affairs.
Information Systems
US Army USADACENFB in Fort Bliss, TX
May 1993 to May 1995
Supervised and monitored all incoming and outgoing Telecommunications message traffic for proper release and accountability. Operated and maintained automated message switches and strategic communications centers. Performs Information Services that consisted of: files and forms management, reproduction services and messenger service within the information service support office. Operated and performed preventative maintenance checks and services on assigned communications equipment. Develop and conducts methods and results procedures to provide daily analysis of Telecommunications message traffic, responsible for the daily Inventory, destruction of COMSEC material and the security posture of the communication center. Responsible for the training and welfare of 4 personnel.
Telecommunications Operator
39th Signal Battalion in Shape Belgium
May 1995 to May 1998
Responsible for Inventory Management of COMSEC account with over 6,000 items of material and equipment, receive, transfer, inventory, issues and destroy material in support of the Supreme Allied Commander Europe (SACEUR). Supervise the processing of over 100 accountable transactions weekly in support, 20 hand receipts holders and sub-accounts throughout Belgium. The Netherlands and Germany, manage the requisition, accounting, and conversion of over 1,300 Secure Telephone devices (STD) keyed to ensure communications, account for Controlled Cryptographic Items (CCI) valued at over $300,000. Implemented and enforced Department of the Army Regulations, Department of Defense Directives, and Joint Services Policy and procedures to support operational commands in secure communications capabilities. Certificate Authority Administrator supporting and using Public Key Infrastructure to support command. Extensive Technical Knowledge on Department of Defense Certificate policy and Procedures to protect organizational and individual private or organizational critical information.
Information Assurance
Aco 1111th Signal Battalion in Fort Detrick, MD
May 1998 to August 2001
Served as Senior Consultant for research and develop plans for testing state-of-the-art record communications computer messaging equipment on projects such as AUTODIN Gateway Messaging Systems (AGMS), and desk top Interface to AUTODIN Host (DINAH), conducted Software Acceptance Testing (SAT), network plans, coordinates new installations or upgrades, conducts actual on site testing and modeling and provided written technical analyzes reports. Managed all hardware, software, and personnel resources within the Network Control Center and ensured continuous critical command and control communication support to all Alternate Joint Communication Centers and Tenant Activities.
Information Systems Operations
552d Signal Company in Camp Red Cloud Uijonbu Korea
September 2001 to September 2002
Supervises, assigned personnel in performing operations, provides technical leadership to subordinates and conducts ongoing training; performs system problems, analyzes, planned, organizedand conducted technical inspections. Supervised and reviewed consoldates and forwards final written analysis. Enforced information security.Organizes material for presentations, using Power Point and Graphics software. Assesses physical security requirements for new personnel. Prepares security reports by collecting and analyzing and summarizing system use data and trends. Prepares equipment for operations by accessing software, maintains operations by monitoring errors and stoppage messages.
Information Systems Supervisor
Network Support Company in 10th Mountain Divison (LI) (Present employment)
Supervises, plans, coordinates and directs the employment, operation, management andunit level maintenance of multifunctional/ multi user information processing systemsin a mobile and fixed facilities; provides technical and tactical advice to commandand staff concerning all aspects of information processing systems operations, maintenanceand logistical support. Supervises installation, operation, strapping, restrapping, PMCS and unit level maintenance on Communications Security devices. Conducts briefings on the status, relationship, and interface of information processing systems correspondence, and records pertaining to multi-function/multi- user information processing systems. Plans, organizes and conducts technical inspections. Supervises the development of information systems. Reviews, consolidates and forwards final written input for the continuity of operations and management. Enforces information security (INFOSEC), operations security (OPSEC), and physical security per regulations and policies. Prepares or supervises the preparation of technical studies, evaluations, reports, correspondence, software programs, program editing, debugging and associated functions and maintains records pertaining to information systems operations personnel on information systems matters.
Information Systems
10th Mountain Division (LI) in Fort Drum, NY
Education:
Rochville University in Rockville MD
BACHELOR
June 2000 to June 2005
Affiliations:
na
Skills:
Customer Service Clerical,Customer Service Manager,Customer Service Rep,Customer Service Sales,Entry Level Customer Service
Additional Information:
An open-minded individual with a flexible approach to work, which enables accommodation of change. Able to work well with a group or on own initiative. Willing to take any responsibilities and assignments, regardless of the challenge. A self-reliant individual with the ability to pick up new ideas and concepts quickly. Enjoys learning new skills and methods of working. Takes pride in producing excellent work and can accept constructive criticism. Organized and can work under pressure in a busy environment.
Reference:
na
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
|
|
|
|
|