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| Desired Industry: Computer Hardware |
SpiderID: 1586 |
| Desired Job Location: boca raton, Florida |
Date Posted: 12/20/2004 |
| Type of Position: Full-Time Permanent |
Availability Date: 01/03/05 |
| Desired Wage: 50,000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Experience:
PROFESSIONAL EXPERIENCE
Latham & Watkins, L.L.P. New York, NY 2001-2004
Desktop Support Specialist:
• Project lead for upgrading office with new operating system using ghosting software or Altiris
• Performed all desktop upgrades from windows 98 to 2000
• Replaced old HP8100 printers with new HP 4200 series printers
• Diagnosed and repaired broken computers and printers
• Set up video conference equipment in conference rooms
• Set up workstations or laptops for new and visiting attorneys
• Created SOP’s for installation and removal of desktops from the network environment
• Assisted users with windows XP, Outlook, Interwoven, Carpe Diem and Office suite via Proxy.
• Ordered necessary equipment and supplies from National Office
• Trained new staff on procedures of the firm
• Provided on call weekend support via Citrix and Terminal server.
PC Application Specialist / Help Desk Support: 1999-2001
• Supported users with Outlook, Docsopen, Imanage, and Microsoft Office Suite via Proxy
• Provided user access rights to Carpe Diem, Imanage or Interwoven documents
• Delegated incoming help desk calls to the appropriate engineers
• Configured and install printers on the network using HP Jet Admin and Novell Admin
• Assisted in configuring laptops for specific users with specific programs
• Upgraded workstations with memory, hard drives, NIC cards and CD ROMs
• Provided weekend on call technical support
Carter, Ledyard & Milburn 1997-1999
PC/LAN Support Specialist:
• Provided technical support to end users on windows 95 platform
• Provided training to attorneys on the use of Dell laptops
• Installed applications on the network, workstations and laptops
• Created users on the network using Novell Admin 4.1 and email with GroupWise 4.0
• Added users to different groups in Netware and GroupWise
• Maintained email distribution list by adding and removing users
• Researched and purchased software and hardware for company
• Maintained printers and peripherals by scheduling service technicians
• Added, moved and made changes to phones using NorthernTel program for switch
Haight Gardner Poor & Havens 1995-1997
Computer Technician:
• Provided technical support to end users on Windows 3.11, 95, Word Perfect, GroupWise email, and document management software
• Analyzed, researched, and proposed purchasing of computer hardware and software
• Installed software and upgraded hardware on workstations
• Created users on the network using Novell 3.11 and GroupWise 3.1
• Scheduled printer maintenance on a quarterly basis
Education:
Education:
Lehman College University, Bronx, NY
B.S., Business Administration and Computer Science 1996
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
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