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Supervisor, Manager, Assistant Resume
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| Desired Industry: Healthcare |
SpiderID: 1584 |
| Desired Job Location: Norfolk, Virginia |
Date Posted: 12/19/2004 |
| Type of Position: Full-Time Permanent |
Availability Date: immediately |
| Desired Wage: 40-50k |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 50-75% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
Searching for a progressive, growth-oriented position as a medical office manager or supervisor in a medical clinic, hospital, or other medical-related facility. Prefer employment in an environment where I can make a difference in the lives of others, challenge my leadership and managerial skills, and to improve the quality, production, image, reputation, and integrity of the company for which I am employed.
Experience:
Served as a non-physician health care provider in clinics, hospitals, and other fixed and non-fixed medical treatment facilities with all of the rights, privileges, and duties of a board certified physician within the military setting.
Senior Medical Department Representative (SMDR) wherever I am assigned.
Performed patient care and associated administrative and logistical duties, as well as diagnostic procedures, advanced first aid, basic and advanced cardiac life support, nursing procedures, minor surgery, basic clinical laboratory procedures, and other routine and emergency health care.
Conducted and directed preventive medicine and industrial hygiene surveillance programs.
Knowledgeable in the prevention and treatment of illness associated with enclosed submarine environments, diving, and high-pressure conditions.
Conducted and provided health education instruction to medical and non-medical personnel and their family members.
Served as the Radiation Health Officer (RHO) aboard submarines and various shore facilities requiring this need, and was trained in the medical aspects relative to personnel exposed to ionizing radiation. Was routinely contacted to assist in shipboard internal and external radiation health audits on board nuclear and non-nuclear powered facilities.
Directed and administered the Personnel Dosimetry and Radiation Health Programs, plus maintained and compiled radiation exposure records and reports.
Implemented and monitored the shipboard Hazardous Materials Program.
Provided medical assistance, training, and inspection services to senior personnel assigned to shore, operational forces, and component units.
Served as the command's Drug and Alcohol Programs Advisor (DAPA).
Served as the Regional Health Care Delivery Systems Manager for 27 health care practitioners within the Pacific Fleet.
Served as the medical liaison for submarines operating within the Seventh Fleet.
Personally delivered and supervised direct patient care and referral requiring a specialist's evaluation.
Coordinated the delivery of critically injured and sick patients from ship-to-shore medical facilities for follow-on care.
Assisted individuals in personal financial matters as the command's Financial Specialist.
Coordinated and directed activities of team members, ensuring individual/team goals were consistently achieved.
Ensured team and individual members were working to the highest standards in all areas of their positions.
Kept abreast of technological developments in my occupational rating and conveyed this knowledge to team members.
Conducted supervisory responsibilities in accordance with organizational policies and applicable laws; responsibilities included interviewing, placement, and training employees; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Provided training and coaching to team members and recommended formal training when warranted; ensured staff was properly trained and developmental programs were designed and implemented as necessary.
Provided regular feedback to team members on a continual basis.
Monitored, through various reports, the skills and work performance of each assigned service member; analyzed and assessed performance of service members and took corrective action as appropriate, i.e., training, progressive counseling, observation and coaching; conducted formal annual performance evaluations.
Conducted regular meetings with assigned service members to review departmental, organizational, and team policies, including procedures, performance, quality, and safety statistics.
Provided continuous customer service and support, as necessary; responded to customer inquiries, concerns, and recommendations in a timely manner.
Ensured that all newly reported members were trained and properly oriented to the organization's policies and procedures.
Established and maintained a quality work environment within the team, characterized by high expectations, high internal motivation, accountability, open communication, and teamwork.
Promoted a safe and secure work environment, including particular attention to sexual harassment concerns (zero tolerance).
Promoted, supported, and endorsed the organization, its goals, and its mission.
Was responsible for the continual educational and occupational development of 145 to 160 personnel assigned to my department and command.
Supervised as many as five to thirty-five junior personnel at any given time.
Education:
Bachelor of Science, Touro University International, Los Alamitos, California
Health Sciences - Health Care Management
Completion date: November 28, 2003 GPA: 3.93
Affiliations:
None
Skills:
Problem Solving - Identify and solve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason and empathy when dealing with emotional topics; work to reach amicable resolutions.
Technical Skills - Continually assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others.
Customer Service - Manage problematic customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond promptly to requests for service and assistance; meet time constraints and commitments.
Interpersonal Skills - Focus on resolving conflict, not blaming; maintain confidentiality; remain open to others' ideas and recommendations, gladly implementing those that are promising and will improve customer service and employee success.
Oral Communication - Speak clearly and persuasively regardless of the situation; clarify dialogue to avoid misunderstanding; respond appropriately to questions; demonstrate dynamic group interaction skills; actively participate in meetings.
Teamwork - Balance team and individual responsibilities; exhibit objectivity; give and encourage feedback; contribute to building a positive team spirit; put success of team or group above own self interests; build morale and support commitments to meet goals and objectives; inspire personnel to succeed.
Managing People - Take responsibility for subordinates' activities; make self available to staff (open door policy); provide regular performance feedback; help develop subordinates' skills and encourage growth; solicit and apply customer feedback (internal and external); foster genuine interest in others; improve processes, products, and services; continually work to improve supervisory skills.
Judgment - Exhibit sound and accurate judgments and decisions toward situations requiring as such; support and explain reasoning for decisions; make crucial and time-sensitive decisions in emergency situations.
Planning/Organizing - Prioritize and plan work activities; use time efficiently; set goals and objectives, both personally and professionally, and actively strive to meet those goals.
Safety and Security - Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly.
Physical Fitness Assessment Coordinator - Provide dietary and nutritional counseling to members in need of or seeking assistance in improving their physical health and well-being.
Alcohol and Drug Abuse Programs - Evaluate, document, counsel, and refer personnel for appropriate alcohol and drug abuse treatment; manage after-care programs.
Command Financial Specialist - Responsible for educating command personnel in personal financial management, including consumer scams in the marketplace, legal issues relative to personal financial management, developing a rehabilitative financial plan, including credit repair and debt management counseling.
Physical Examinations (Medical Screening) - Conduct physical examinations for personnel entering into special military operations duties, i.e., SEAL Team, Explosive Ordinance and Destruction, Parachute Jumpers, Submarine Duty, and Occupational Exposure to Ionizing Radiation.
Radiation Health Officer - Responsible for command's radiation health and safety programs, which include, but are not limited to: monitoring all personnel for ionizing and non-ionizing radiation exposure; issuance and collection of lithium and calcium fluoride thermoluminescent dosimeter (TLD) monitoring devices; environmental and area monitoring; maintenance of ship's radiation training programs, conduction and response to accidental radiation spills and decontamination procedures; preparation and submission of various internal and external radiation reports to the Nuclear Regulatory Commission; conduction of dose investigations and dose estimates; evaluation and treatment of irradiated and contaminated personnel using a variety of radiological monitoring devices.
Additional Information:
Microsoft Office 2002
Microsoft FrontPage 2002
Microsoft Word 7.0
Microsoft Works Microsoft Power Point
Microsoft Excel, Microsoft Access
Microsoft PhotoDraw, Microsoft Publisher
Microsoft Outlook 2002
Outlook Express 6.0
Word Perfect 6.0
Corel Word Perfect 7.0
Adobe Acrobat Reader and Writer
Windows Internet Explorer
Netscape Navigator
Instant Messengers: AOL, MSN, Yahoo, Excite
Windows XP Professional
Windows 2000 Professional O/S
Windows NT OS
Windows ME OS
Windows 98 & 95 OS
Palm Pilot
Snap Automated Medical System (SAMS): an extensive medical database used throughout the Navy
Composite Healthcare Computer System (CHCS): used throughout most military hospitals
Many other computer-based software programs and office equipment
Reference:
Available upon request
Candidate Contact Information:
| Name: Steven Johnson |
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| Street: |
Phone: 757-562-7352 |
| City: Courtland |
Fax: - |
| State: Virginia |
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| Zip: 23837 |
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| Web Site: |
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