Customer Service Rep Resume

Desired Industry: Customer Service/Technical Support	SpiderID: 15827
Desired Job Location: Ocala, Florida	Date Posted: 9/25/2007
Type of Position: Full-Time Permanent	Availability Date: October 2007
Desired Wage: 25,000
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, 25-50%
Highest Degree Attained: High School/Equivalent	Willing to Relocate: Undecided

Objective:
To secure a challenging career that emphasizes increasing responsibility, personal growth and professional achievement where I utilize my skills.

Experience:
Curascript Pharmacy, Orlando, FL Nov. 06 – Present
Patient Care Coordinator

Express Scripts Inc, St. Mary’s, GA Nov. 05- Nov. 06
Patient Care Advocate

McDonalds, San Antonio, TX Jan. 01 – Sept. 07
Crew Trainer

Education:
James Madison High School, San Antonio, TX
Diploma

Skills:
* Excellent communication skills
* Two years of Customer Service call center experience
* Computer literate, Microsoft word and outlook, alpha/numeric, data *Responsible for receiving incoming and outbound calls
* On the Assist Queue to where I help fellow coordinators with questions on all types of situations.
* Conference calls with patients/physicians to confirm prescription and dosage
* In several queues to assist
* Assist patients with payment methods
* Demonstrated strong organizational skills, multi-tasking impersonal skills and communication skills.
* Resolving all complaints in a timely matter by adequately assisting customers over the phone.
* New physician referrals, delivery status, update patient profiles and add or remove medication.
* Responsible for inputting all types of information into the computer.

Additional Information:
I love helping and talking to all diffrent types of people.

Reference:
Rosa Viteri @ 407-852-4903 ext23-3339
Roberto Ramos @ 407-852-4903 ext23-5863
Cindy Fields @ 800-467-2006 ext 39-0651
Luis Jose Sr @ 912-674-2034

Candidate Contact Information:

Name: Evlyn Garcia
Street: -	Phone: 912-674-8300
City: -	Fax: -
State: Florida
Zip: -
Web Site: