Customer Service - Customer Service Technical Support Resume Search
Customer Service  - Customer Service Technical Support Resume Search
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Customer Service Resume


Desired Industry: Customer Service/Technical Support SpiderID: 15680
Desired Job Location: Chicago, Illinois Date Posted: 9/18/2007
Type of Position: Contractor Availability Date: Now
Desired Wage: 20,000 plus
U.S. Work Authorization: Yes
Job Level: New Grad/Entry Level Willing to Travel: Yes, 25-50%
Highest Degree Attained: High School/Equivalent Willing to Relocate: No


Objective:
SUMMARY OF QUALIFICATIONS

 Motivated, self starter who is goal and task oriented
 Detailed, organized and efficient team player
 Committed to success and customer satisfaction


Experience:
Experience:

Group Sales Manager – (Promotion) January 2004 –Present DAVID GREEN ORGANIZATION

 Responsible for soliciting and uncovering new meeting opportunities for DGO retainer and member hotels, Starwood Hotels & Resorts, Hyatt Regency Hotels, Crowne Plaza Hotels, Inter-Continental Hotels & Resorts, Wyndham Hotels Resorts and Radisson Hotels Worldwide, along with a host of 4& 5 Star Hotels.

 Responsible for traveling to different destinations across the country site inspecting hotels & Convention Centers for the Sales Department.
 Responsible for increasing definite business to David Green Organization hotel partners by 15%.



DAVID GREEN ORGANIZATION

Project Manager – June 1997 – January 2004

Responsible for soliciting and uncovering new meeting opportunities for Convention Bureaus, Hotels and Resorts. Calls are prospected to Associations, Corporations and SMERF industries for information. Work closely with DGO clients to assist in setting up site inspections, negotiating contracts and closing of the business


 Recruit, train and coach new employees to solve problems, develop skills and achieve objectives.

 Interface with management to implement ideas for new client solicitation and training techniques.

 Generate leads for direct sales & retainer hotels




June 1995-March 1997 HAMMACHER SCHLEMMER CORPORATION

Customer Service Representative

 Responsible for inbound and outbound customer related inquiries.

 Directly responsible all data entry of employers customer orders.

 Developed and implemented new feedback and tracing systems.


August 1989-May 1994 SEARS ROEBUCK & COMPANY

Sales Manager

 Increased department sales by 120% in a six month timeframe

 Trained new employees

 Maintained and inspected new merchandise for the department



Education:
EDUCATION

1987-1988 Trainco Business Institute
1989-1990 American Business Institute
1981-1985 Roosevelt High School



Skills:
RELATED SKILLS

Experience in mainframe and PC’s Working knowledge of Microsoft Windows, Word Perfect, Excel, Cobol 1 and JCL


Reference:
Keith Hammack – References





• Mr. Rick Connors – President – Meetings For You (480) 473-7437

• Al Lewand – Former Director of Sales – David Green Organization (312) 339-3017
• Nycole Mathews – Former Call Center Manager - David Green Organization (773) 344-7683
• Shawn Carr – Former Co-Worker David Green Organization (312) 560-1785
• La Shonda Gartley – Former Co-Worker David Green Organization (773) 732-5304

• Beth Hopkins – Director of Sales & Marketing, David Green Organization-Washington DC (410-643-9766)


Candidate Contact Information:
Name: Keith Hammack
Street: Phone: 312-525-0588
City: Chicago Fax:    -
State: Illinois
Zip: 60610
Web Site:


    



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