Operations Manager Resume

Desired Industry: Business/Management	SpiderID: 15648
Desired Job Location: Denver, Colorado	Date Posted: 9/17/2007
Type of Position: Full-Time Permanent	Availability Date:
Desired Wage:
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel:
Highest Degree Attained:	Willing to Relocate: Yes

Objective:
PROFESSIONAL OBJECTIVE:

I am seeking an operations/management position where earnings and growth are commensurate with my ability and effort.

Experience:
EXPERIENCE:

Loan Originator for Van Dyk Mortgage Corp, Denver
Dec 2006 - Present

Responsibilities include:
-Originate and process residential mortgage loans and provide support to other originators.

Operations Manager for Mistar Financial, Denver
Jan 2004 – Aug 2006

Responsibilities included:
-Charged with start up and day to day operations of wholesale hard money lender.
-Direct report of underwriting and closing departments.
-A/P, A/R, payroll and HR liaison.
-Travel arrangements, marketing coordinator and vendor management.

Accomplishments:
-Designed and implemented underwriting guidelines and quality control policies to reduce risk and fraud.
-Assisted with the growth of a start up company

Operations Manager for Home Loans Direct / Key Access Lending, Denver
Dec 2002 – Jan 2004

Responsibilities included:
-Charged with start up of residential mortgage company.
-Commission calculations, payroll and HR liaison
-Vendor management and A/P approval

Operations Mgr/Office Mgr for Matrix Financial Services/Terra Funding, Inc.
July 1993 – March 2002

Responsibilities Included:
-Direct report of processing, closing, underwriting and administration departments.
-Human Resources functions - benefits negotiations, record keeping, employee counseling
-Contract negotiation for equipment/furniture leases/purchases.
-Handled all escalated customer service calls.
-Manager in charge of quality control, audits and state licensing.

Accomplishments:
-Assisted with P&L increase and expense reduction.
-Helped grow company from 12 employees to 140 employees.
-Reduction in quality control and audit exceptions

Affiliations:
LICENSES:

Notary Public - Expires 2009, Mortgage Broker, State of CO – Expires 2008, State of FL – Expires 2008

Skills:
SOFTWARE PACKAGES:
MS Office, Various LOS software packages.

Ability to multitask.
Effective written and verbal communication skills.
Computer literate.
Quick learner.
Patient trainer.

Reference:
Available upon request

Candidate Contact Information:

Name: Cynthia Drummond
Street: -	Phone: 303-907-7637
City: -	Fax: -
State: Colorado
Zip: -
Web Site: