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Senior Business Operations Manager Resume
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| Desired Industry: Business/Management |
SpiderID: 1562 |
| Desired Job Location: Beckley, West Virginia |
Date Posted: 12/15/2004 |
| Type of Position: Full-Time Permanent |
Availability Date: Two Weeks After Acceptance |
| Desired Wage: Open |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, More Than 75% |
| Highest Degree Attained: Masters |
Willing to Relocate: Yes |
Objective:
Masters prepared business executive with 15+ years distinguished experience driving profitable growth in challenging, competitive customer markets. Strong hands-on leadership, solution-focused and results oriented. Successfully led organizations through critical startup, consolidations, acquisitions, mergers and turnarounds. Outstanding negotiator with vendors and labor groups. Cross-functional expertise in: Operations/Field Services/General Management/Strategic Planning, Growth/Performance Engineering/Profit, Revitalization/Marketing, New Business Development/P&L Management, Multi-Site Manufacturing Operations/Technology, Biomedical/Civil Engineering, Medical Equipment Systems Manufacturing, National & International Sales & Services, Pharmaceutical Manufacturing Equipment Systems, Training Management, Information Technology and Project/Program Management.
Qualifications
Global business management experience in healthcare delivery systems, field service engineering, operations, distribution, logistics, CRM, medical/healthcare device & equipment manufacturing/support, facilities services and financial management functions, ensuring compliance and validation requirements with GXP FDA CFR 21, OSHA, ISO 900X, QS 900X and JCAHO. Extensive background in healthcare management of support services including administrative operations, physical plant, clinical engineering, information technology (IT) operations, strategic planning and leadership of clerical and technical personnel ensuring that care of patients was of the highest professional level and met with standards prescribed by accrediting agencies. Successful record of accomplishments delivering sustainable results in productivity/efficiency gain, quality & resource maximization. Possess well-developed leadership, mentoring, coaching and motivating skills.
Experience:
Professional History
Program/Project Management
Director Applications Software Management & Training
Information Control Systems Corporation Present-1999
Senior operational executive with project management accountability for strategic planning, design, development, implementation, training and support of application software for multiple projects, including Oracle ERP application software and the SASI Student Information System. As Senior Engineering Project Manager, was responsible for all phases of project implementation for nano-technology lithography imaging applications used in human genome research and national security systems development. Served as Senior Program Manager for University Medical Systems supporting clinical research for human genome project and enterprise systems application customizations. Spearheaded Oracle ERP applications software training programs.
* Project manager for more than twenty business process reengineering, software development, network, and telecommunications projects w/ total values exceeding $9 million.
* Effectively led and directed technical applications support of 14,000 client users at more than 200 locations.
* Served as Senior Systems Analyst and Deputy Project Manager on the State Government’s IT Reform project, establishing statewide IT standards, polices and procedures for stewardship and portfolio management of all state information technology resources and systems.
Senior Project Manager Medical & Enterprise Systems/Applications Solutions
Information Systems Integration & Services 1999-1998
Full accountability for facilitating complete life cycle applications design & implementation services while delivering fully integrated web-enabled business solutions in compliance with IEEE 12207 and SEI CMM. Spearheaded all phases of IT infrastructure upgrade projects; from initial business process analysis, development of functional requirements, data model design & development, software design & development, user acceptance testing, training & implementation and maintenance & support. Ensured consistency of newly developed application solutions with leading industry practices and web technology.
Director Product Development & Training
Center of Healthcare Resources 1998-1997
Recruited to provide expertise in regulatory FDA compliance (21 CFR, parts 11 & 12, class 2 & 3 Medical Devices) matters and to direct activities of design teams in technology, engineering and performance of prototyped and finished products. Developed technical policies and procedures for systems design, build, implementation and support. Initiated and coordinated customer review panels regarding product functionality and standards compliance. Managed training program design, development and delivery processes. Managed supplier quality assessments and determined all key suppliers. Succeeded in completing projects in compliance with quality standards, ahead of schedule and under budget. Successfully reduced setup time of manufacturing procedures through design and implementation of productivity improvement measures.
* Slashed production costs by 17% while concurrently expanding product offerings by 23%, positioning products above market competition.
* Project Manager for MRP implementation & Systems Engineering lead for national maintenance management system.
* Managed the design, development, prototype construction, testing, FDA approval and manufacturing/marketing campaign for a sterilizer used in both hospital and GXP applications.
Vice President Business Development
Technology Management Group 1997
Managed national product sales and marketing efforts within healthcare delivery systems market along with supervising product planning, design and build teams. Managed manufacturing quality control systems (CFR 21) for computer assisted tomography (CT) and magnetic resonance imaging systems (MRI). Managed Medical Device Systems Re-Manufacturing, Capital Equipment Design, Development/Testing, Manufacturing Specifications/Processes, Supplier Qualifications, Technical and Marketing Documentation.
* Successfully increased product market share by 14%. Generated additional revenues through expanding product line by 18%.
* Delivered 20% annual cost savings of operational expenses on clients' behalf performing cost containment consulting services for operations and engineering programs.
Organizational Management
Director Operations, National Engineering Sales, Services & Training
American Sterilizer Company International 1997-1992
Directed all OEM & ISO (850) field service engineers; supporting facilities services, diagnostic/treatment systems and physical plant systems used at 6,000 healthcare locations. Oversaw operations of national quality assurance team responsible for 200 successful JCAHO accreditation surveys. Ensured compliance with JCAHO, 21 CFR parts 11 & 12 class 2 & 3 medical devices, OSHA and QS 9000. Provided clinical engineering services support to customers and oversaw design, development and implementation of custom applications. Managed corporate-wide technology training programs. Managed the design, implementation and maintenance for an asset management database of critical healthcare delivery resources. Installed base consisting of 22,000 manufactured systems and 186,000 multi-vendor medical devices. Efficiently managed 24/7 Customer Call Center Operations. Supervised worldwide procurement and integration of electronic/mechanical equipment designed to support critical systems for healthcare delivery, GLP research and cGMP manufacturing operations. Project Manager for CRM implementation and design, development and implementation of corporate services management applications for manufactured and multi vendor systems. Prepared yearly budget for control of expenditures based on past experiences, knowledge of market trends and other financial considerations. Exercised fiscal management responsibility in developing the overall budget, in monitoring expenditures, and in reallocating funds based on shifting program needs.
* Full P&L accountability for national services division with annual revenue plan of $156 million.
* Successfully increased revenue growth by 26%.
* Slashed annual operating costs by 16%.
Education:
Education & Training
Webster University, Dual Masters, Information Technology & Business Management
Regis University, Bachelors of Science, Technical Management
Regis University, Associates of Applied Science, Bio Medical Equipment Repair
United States Army Medical Department, Medical Officer Corps Basic & Advanced Programs
United States Army, Intelligence & Security Program
Department of Defense Secret Security Clearance
Affiliations:
Operations & Training Officer
United States Army 1992 & Prior
Senior operations leader managing both military and civilian personnel; directing clinical engineering operations, facilities services and information technology systems support for eight regional healthcare centers located in 12 states. Ensured compliance with JCAHO, 21 CFR parts 11 & 12 class 2 & 3 medical devices, OSHA and QS 9000. Key project team member on project to plan and design construction of a 500-bed medical center. Mentored senior level clinical care and IT leaders and provided professional career advancement counseling. Electrical, Mechanical, Electronic, Pneumatic, Optical, RF, X-Ray and Laser systems experience in installation, repair, calibration and validation. Trained service engineers for Bio Medical equipment support of everything within the continuum of healthcare environment. Instrumental in design, testing, implementation and modifications of computerized maintenance management systems (CMM) focusing on regulatory compliance, preventative and predictive services support. Managed development and maintenance of Standard Operating Procedures, Quality Programs, Training Manuals, Test Items, Student Records and Computer Systems documentation. Instrumental in development and implementation of symmetrical training program for instructional systems design with focus on planning, analysis, design, development, implementation, evaluation and support. Designed, delivered and managed technical engineering courses in accredited environment. Facilitated and directed institution of international service support plans for both stationary and deployable healthcare delivery facilities. Reviewed and evaluated existing policies, procedures, and work methods by means of periodic and special studies, and helps in the installation of improved work methods/procedures to ensure achievement of program objectives.
* As Chief Instructor of Medical Systems Technology, successfully coordinated all academic functional elements such as; budgeting, strategic planning, lesson plans, laboratory exercises and training delivery for 100 faculty and staff members with annual average of 1,500 personnel.
* Earned numerous awards, including Legion of Merit Medal, Meritorious Service Medal, Army Accommodation Medals, National Defense Service Medal w/ Bronze Star, Good Conduct Medals, Army Achievement Medals & Overseas Service Medal.
Skills:
Engineering: Electrical, Mechanical, Electronic, Pneumatic, Optical, RF, X-Ray and Laser systems experience in installation, repair, calibration and validation. Trained service engineers for Bio Medical equipment support of everything within the continuum of healthcare environment and Manufacturing Capital Equipment systems utilized in both Pharmaceuticals & Research environments.
Human Resources: Position Justification, Recruitment, Interviewing, Career Counseling, Benefits, Organization Strategic Planning, Training and Corporate Reductions in Employee Staff size
Distribution/Fulfillment: Pick Pack, Pick to Light, Cross Docking, POU Delivery, Drop Shipments, Direct Ship Programs, Blanket Orders, Kanban Replenishment, Kaizen, WMS, WCS, CPFR, DRP, JIT, MTF, SKU and Lean Warehouse
Call Center Management: 24/7, Inbound/Outbound, IVER, VoIP, Hunt Groups, >250 CSRs
Profit and Loss Center Management: $156MM, National Accounts Management, Direct and Indirect Expense Control, Sales Development Expenses, Development and Management of Annual Budgets, Management of Monthly/Quarterly/Annual Attainment Performance
Business Development: National and International Accounts Management, Group Purchasing Organizations, Capital Equipment Sales, Parts and Sub Systems Sales, Market Segment Analysis
Product Development: Medical Device Systems, Capital Equipment, Design, Development, Testing, Manufacturing Specifications, Manufacturing Process Management, Supplier Qualification, Technical Documentation, Marketing Documentation
Manufacturing: ISO 900X, Kanban, Kaizen, Six Sigma, 5S, QS 900X, 21 CFR, FDA, OSHA, PLC Control Systems, MRP and MRP II, ERP, PRO MODEL, Lean Cell Manufacturing, ETO, MES, MTS
Purchasing/Procurement: FAR, DFAR, National and International Supplier Negotiations, Supplier Qualification Specifications and Selection, CSM, POP, SCM, SCP, SRM, XRP
Program/Project Management: MS Project, Project KickStart, Mind Manager, COTR, WBS Chart PRO, PRO MODEL
Plant Management: CGMP, FDA, OSHA, ISO 900X, QS 900X, Six Sigma, MRP and MRP II, ERP, TPM, Kanban, Kaizen, PMMS, SCADA, SFDC
Operations: Field Services Engineering, Product Sales and Support, Multi Vendor Services, CGMP, Healthcare Systems
Regulatory/Quality: FDA, 21 CFR Parts 11 & 12, IQ/OQ/PQ, OSHA, ISO 900X, QS 900X, JCAHO, cGMP, NQS, cGLP, EU Standards
Information Technology: Enterprise Systems Implementation, WAN/LAN, Financial and HRIS Systems, CMMS, EDI
Additional Information:
Senior leadership experience in managing engineering, information technology and services operations in the Medical Device & Hi-Tech industries with the last 15+ years as Director/VP equivalent. Record of innovations in implementing new technologies & improved processes; resulting in superior Customer Service, Engineering Services, Quality Assurance and P&L gains. Led > 1,175 globally positioned Engineers & Professional employees while successfully managing a $156M budget. Improved customer Engineering support by 35%, improved Field Engineer productivity by 20%, increased services revenues by 26% or $40M, improved systems installations from 32% to 68%, saved $18M in annual labor costs, & resolved a number of technology issues with R&D. Also led the global Medical Device services operations group (approximately 380 Multi Modality Engineers) in the Management & roll-out of inclusive multi vendor services support programs for total environment of care technology, physical plant and medical equipment systems. Strong focuses, on technology vision & deployment, process improvements and best-in-class operations. Very high interpersonal & presentation skills, including negotiating experience with client executives, sales teams, R&D Engineers & developers, manufacturers, contractors, HW/SW vendors, & labor unions. Skills & experience can be leveraged in the Pharmaceuticals, Customer Services, Retail Operations, Banking, Manufacturing, Field Operations, Utilities, Construction, Medical Care, Large Call Centers, & Information Technology industries.
Professional experience reflects my focus as a Result driven Change Agent with strong business acumen. My specialty is in leading the development of organizations through application of leading edge Mgmt techniques to achieve outstanding results in profit, quality, customer service & employee involvement. Intimate operational & Technical experience; with all functions including Manufacturing, Quality, Engineering, Marketing, Finance, Human Resources, Purchasing, Production Control, Information Technology & Maintenance. My expertise spans both large & small Corporate settings with a wide variety of business & products produced & distributed on a global basis. Very knowledgeable in High Performance Work Teams; ISO-9001; Reengineering; Cellular Mfg; New Product Introduction; Process Innovation; Lean Manufacturing; Cycle Time Reductions; Project Management; Turnaround situations; cGMP CFR 21 FDA/QSR & Startups.
Candidate Contact Information:
| Name: Mike Hall |
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| Street: - |
Phone: 304-872-3972 |
| City: Summersville |
Fax: - |
| State: West Virginia |
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| Zip: 26651 |
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| Web Site: |
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