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AR/AP, CUSTOMER SERVICE Resume
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| Desired Industry: Accounting/Bookkeeping |
SpiderID: 15547 |
| Desired Job Location: Richton Park, Illinois |
Date Posted: 9/13/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 2 WEEKS |
| Desired Wage: 35,000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
Dear Company:
Having experienced some of my career goals in the accounting and administrative field. I am interested in expanding my professional horizons by seeking new challenges. I am interested in a position with your company and have enclosed my resume for your review and consideration.
As you can see my career in the customer service, collection, accounting and administrative services is extensive.
As a team member of your organization, I can provide:
« Efficiency, reliability and accuracy with numbers.
« Maturity, honesty, ability to look at challenges as opportunities.
« Knowledge of general office procedures
« Ability to develop and lead a team
My objective is to establish a time when we can meet to discuss how my talent, professionalism and enthusiasm will add value to your operation. Thank you for your consideration. I look forward to speaking with you soon.
Sincerely,
Natashia U. Antwine
Experience:
WORK EXPERIENCE:
BLATT, HASENMILLER, LEIBSKER & MOORE, LLC Chicago, IL
Legal Administrative Assistant/Office Service 05/06-06/07
« Worked as the administrative assistant to the collections manager, the legal collections supervisor, the skip-tracing supervisor and the office services supervisor.
« Managed commission and bonuses for all collectors.
« Managed payroll and PTO time for all collectors
« Prepared documents for new collectors and assisted with special projects.
« Assisted with verification of checks and payments via check by phone and mail.
« Acted as a team lead for the legal collections supervisor when necessary.
« Managed upkeep and input all outgoing and incoming mail into CUBS system from clients and attorneys.
« Assisted with going to court and taking collector phone calls from the court call.
« Receptionist for front reception area, responsible for ordering supplies for entire corporation, responsible for creating lead sheets and scanning documents into the EDI system.
KRAFT PAPER SALES COMPANY INC Harvey, IL
Accounts Receivables Manager 09/04-05/06
« Builds portfolios with clients, salesperson and employees.
« Contacted clients via telephone, fax, mail, electronic mail and other means necessary to resolve billing and collections issues.
« Managed the customer invoicing process and systems; including the addition of new customers, service records from sales to billing inquiries/issues and ongoing updates to customer records (e.g. changes in service, account holds and suspensions. Etc).
« Oversaw the collection payment process for all customers. Processes credit card transactions and cash/check payments. Made daily bank deposits and petty cash withdrawals. Maintained cash account spreadsheets. Monitored past due accounts and pursued collections with customers directly.
« Oversaw the inventory process, coding and billing, stocking and receiving and shipping of merchandise.
« Managed commission, cost, sales and accounts payables budget.
« Reconciliation of past due accounts.
« Prepared collections correspondence, such as written letters and past due notices to send to delinquent accounts as needed or required.
« Performed audits and reviews of aging past due accounts and submitted appropriate adjustments as needed.
« Maintained general ledger and accounting reports.
« Assisted with special projects as needed.
« Performed any task required to support customer requirements and company goals.
SELECT C.P.A. Chicago IL/ Lithonia GA
Administrative/Accounting Supervisor 01/00-09-04
« Executive assistant to the CFO.
« Assisted in preparation of financial statements.
« Reconciliation of assigned general ledger accounts (research and resolve outstanding items).
« Assisted with financial statement analysis.
« Prepared expense analysis statements.
« Assisted in preparation for external audits.
« Identified opportunities to enhance/streamline business opportunities
« Assisted in creation of annual budgets.
« Ensured the maintenance of vendor master data files.
« Overseen the invoice entry process to ensure accurate and timely entry of invoices.
« Responsible for the proper correction of any invoice or payment errors.
« Ensured all vendor inquires are addressed.
« Authorized and supervised the payroll and accountings payable process.
« Ensured month-end processing was completed in a timely manner.
« Ensured appropriate approval process was being followed.
« Responsible for communication with vendors and representatives.
PEOPLE ENERGY CORPORATION Chicago, IL
Customer Service Rep. /Team leader 01/01-12/03
« Answered inbound and outbound customer service/collection calls regarding energy bills.
« Maintained high rate commercial accounts, but not limited to creating accounts, billing, collections and account reconciliation.
« Monitored and reported business credit through Dunn & Bradstreet.
« Overseen the prompt resolution of customer complaints.
« Proactively identified opportunities to enhance service to our customers.
« Trained new account representative for the customer service department.
« Responsible for effectively handling all inbound customer calls in an accurate, timely and professional manner according to company procedures and policies, including billing inquiries, payment arrangements, scheduling home service calls, meter reading appointments, and responding to emergencies
« Will issue, revise or reschedule field orders.
« Effectively communicate unresolved issues in an accurate and timely manner to the appropriate management staff
« Ensure accurate customer data is input into the Customer Information System
« Effectively work cross functionally to meet internal and external customer expectations
« Effectively complete or assist on any special projects as assigned
A & E SIGNATURE CO. (Formally Montgomery Wards) Berkeley IL
Customer Service Rep. 06/99-12/00
« Maintained inventory system, including entering, counting and reconciliation.
« Maintained trucking routes and purchase orders.
« Answered inbound/outbound customer calls
« Responded to and resolved routine customer request with designated products
« Placed orders and checked for parts on microfiche machine
« Entered information into the system for purpose of tracking customer issues
« Processed order tickets for shipping and organized routes
« Resolved order edit errors, price and other discrepancies with the customer
« Monitored and effectively communicated past due status for specific parts and/or customer accounts
« Assisted accounting in recovery and resolving past due accounts. Provided information as necessary
« Coordinated return merchandise and credits
« Faxed all shipping info to customer‘¦s request
« Processed customer payments
FIRST DATA CORPORATION Matteson, IL
Collections Representative 06/98-05/99
« Answered inbound calls regarding customer accounts.
« Suspended delinquent customer accounts.
« Assisted debtors with account reconciliation, payment and all other issues.
« Processed accounts payments via check by phone.
« Assisted with a wide range of debtor situation to resolve accounts.
CHICAGO TRIBUNE CO. Elmwood Park IL
Customer Sales Reps (Seasonal & Weekends) 06/94-11/97
« Placed outbound sales calls to subscribe customers for the Chicago Tribune
« Answered inbound customer calls but not limited to; answering phones, assisting in the preparation of quotes, entering & tracking orders, delivery set-up, payment posting and account changes
Skills:
SUMMARY OF QUALIFICATIONS:
« Strong written and verbal communication skills
« Great problem solving and analytical skills
« Excellent in building and maintaining client relationships
« Adapts easily to new concepts and responsibilities
« Efficient user of all Microsoft Office Products
« Functions well both independently and as a team player
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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