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Desktop Support / Network Administration Resume
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| Desired Industry: Information Technology |
SpiderID: 15504 |
| Desired Job Location: Chicago, Illinois |
Date Posted: 9/11/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: immediately |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: No |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Objective:
Currently seeking full time employment in desktop support or network administration
Experience:
Field Service Technician / Customer Service Representative /
QualXServ January 8, 2007 – August 2007
Utilize strong time management skills and a solid work ethic as a remote technician with little supervision. Installation and troubleshooting OS’s including DOS, Windows 9x, 2000, XP and Vista. Provide hardware replacement and firmware updates on motherboards, processors, LCD’s, CD/DVD-RW, modems, NIC’s, printers, floppy disk drives, and hard drives on Dell and IBM desktop and laptop computers. This also includes virus scan/spyware removal programs, MS Office, and bundled applications.
Independent PC Consultant, June 2000 - Present
Maintain my own client database troubleshooting PC software and hardware. Removal of viruses and spyware in Windows environments, troubleshoot email, internet connectivity problems, installation of wireless routers and cabling. Use imaging software to backup and restore important customer data. Diagnose hardware issues and upgrades and replace components accordingly. Web design for personal and business use.
Education:
QualXServ
Service Excellence and Logistics Exam
Ticketing System / Web Portal
Dell Logistics
Dell HDTV certified
Dell DCSE, Laptop and Desktop certified
IBM Logistics
IBM Customer Satisfaction and Business Conduct
IBM Laptop and Desktop certified
Sony HDTV certified
Vatterott College, Quincy, Illinois
Diploma in Computer Systems and Network Technologies, Completed May 2003
Classes included:
Desktop Hardware Troubleshooting/Break and Fix
DOS, Windows 9x, 2000, XP, NT 4.0, Linux/UNIX WS
Network Infrastructure, TCP/IP LAN Connectivity, Cabling
Configuration of Linksys Routers, Bridges, Switches and Novell Servers
VPN/Dialup Configuration
Professional Development
Reference:
available upon request
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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