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| Desired Industry: Management |
SpiderID: 15432 |
| Desired Job Location: Kansas City, Missouri |
Date Posted: 9/9/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 09/07/2007 |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: MBA |
Willing to Relocate: Yes |
Objective:
Management professional with over 18 years experience in information technology, enterprise level of customer service, project management, and end-user training. Proven leadership demonstrated strategic direction for application development, delivering customer service vision, innovation, and revenue growth, and communicating across organizations. Continually pursuing career and personal growth by meeting the challenges of strategic needs of the customers and while the pursuit of further education like an MBA.
Experience:
EXPERIENCE
2006 to Present
City of Kansas City
Kansas City, Missouri
SENIOR PROJECT MANAGER, Information Technology Department (2006 to 2007)
* Directed the delivery and development of information technology projects.
* Led several project teams, developed business and customer requirements.
* Oversaw joint application development sessions.
* Created project budgets and organization charters.
* Developed project plans using PMI water flow methodology.
* Automated the health inspection system.
* Implemented a common credit card processing system across multiple city departments under budget.
1998 to 2006
DST Systems, Inc.
Kansas City, Missouri
SENIOR CUSTOMER SERVICE MANAGER, Special Products Department (2004 to 2006).
* Transitioned the department to a cost center using change management practices.
* Reduced the number of support inquiries while increasing customer satisfaction.
* Supported two additional products with the same personnel.
CUSTOMER SERVICE MANAGER (1998 to 2004)
* Increased operating margins by 20% resulting in department profits after 6 months and posting $2 million in revenue over 18 months.
* Increased the number of clients by 7 times.
* Trained, coached and mentored enterprise clients.
* Developed course material for professional-user training.
* Initiated communication plans of daily system status to clients.
* Created a strategic plan for establishing professional, high-touch, customer service unit and product marketing.
Prior to 1998Point Alpha Internet Solutions
Prairie Village, Kansas
FOUNDER/WEB SITE ARCHITECT (1996 to 1998).
* Developed job-board website that focused on job skill queries.
* Profitably sold the company.
Smith Barney/Van Kampen Funds
Kansas City, Missouri
COMPUTER OPERATOR, Computer Processing Department (1996)
* Converted mainframe reports to business intelligence reports.
* Conducted end-user training.
* Decreased turnaround times for customer requests.
Investor Fiduciary Trust Company, Inc.
Kansas City, Missouri
COMPUTER OPERATOR, Client Services Department (1992 to 1996)
* Decreased report turnaround time enabling a 10 times increase of report production over 2 years.
* Hired and supervised computer operators.
* Created 5,000 ad-hoc reports using business intelligence reporting.
* Developed “can do” philosophy for handling my clients’ requests.
QUALITY ASSURANCE (1990 to 1992)
* Created statistical reports.
* Maintained the highest level of service.
* Developed standard quality procedures.
MILITARY SERVICE
Sergeant, United States Air Force, Honorable Discharge.
Education:
* Master of Business Administration; University of Phoenix, Lenexa, KS.
* Bachelor of Arts in Business Administration; Iowa Wesleyan College, Mt. Pleasant, IA.
* Instructional Techniques Workshop; Friesen, Kaye and Associates, Chicago IL.
* Managing Client Expectations; Kenyon-Trede Associates, Kansas City, MO
Skills:
Computer Skills
MS Office Products; InfoMaker 4,5,6,7,8,9,10; Crystal Reports 8.5, 9.0; Business Objects; Impromptu; MS IIS; Lotus Notes; Lotus Notes Document Database; DB2; ASP Pages; HTML; SQL; Warehousing; Formal Document Planning; Windows Opertating Systems; AIX; JCL; System Planning; Capacity Planning; MS Word 95 - 2003; MS Excel 95 - 2003; MS Access 95 - 2003; MS PowerPoint 95 - 2003; MS Projects 2002, 2003; MS FrontPage 95 - 2003; Niku 5.2; Monarch
Managerial Skills
Managerial Communication and Ethics; Human Relations and Organizational Behavior; Operations Management; Project Management; Marketing Management; Strategy Formulation and Implementation; Organizational Leadership; Change Management; Marketing Research; SWOT Analyst; Business Analyst; Financial Analyst; Inventory Controls; Management Level Presentation Skills; Supervisiory; Business Planning;
Misc. Skills
Forklift up to 2,400 lbs; Semi Truck Driving; Class Room Teaching; Logistics; Retail Sales;
Additional Information:
I love Business and Technology
Reference:
Lisa Goshon - 816.513.1313
Daron Hall - 816.513.1313
Deb Williamson - 816.435.1000
Candidate Contact Information:
| Name: Curt Hodapp |
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| Street: |
Phone: 816.241.9190 |
| City: Kansas City |
Fax: - |
| State: Missouri |
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| Zip: 64123 |
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| Web Site: |
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