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LAN Administrator/Technical Support Resume
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| Desired Industry: Information Technology |
SpiderID: 1543 |
| Desired Job Location: Detroit, Michigan |
Date Posted: 12/9/2004 |
| Type of Position: Full-Time Permanent |
Availability Date: 12/25/2004 |
| Desired Wage: 72k |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
[Career Interest]
A position in a computer-oriented environment, with opportunities for hands-on experience, which will allow professional growth and career advancement in network design, implementation and administration.
Experience:
[Experience]
Analysts International - Dearborn, MI
March 2000 to Present
Systems Engineer (contractual employee at Ford Motor Company)
- Support and maintenance of Ford SHC WebFarm sites and web based applications. (2000+ websites)
- Installation and support of corporate Intranet Web, Data, and Application servers. (1000+ servers)
- Active Directory and local user account administration for Windows NT and Windows 2000 domains.
- Manage content deployment for Development, Quality Assurance and Production web environments.
- Install and troubleshoot internal web sites, web based applications and COM+ components.
- Work with customers to identify software and design requirements for hosting solutions within Ford. (Intranet/B2B/External)
- Migration of remaining Windows NT/IIS4.0 environment and current Windows 2000/IIS 5.0 environment to Windows 2003/IIS 6.0.
- Setup and maintenance of security standards for web servers, sites and applications.
- Administration and support for SiteScope web server monitoring tool.
- Provide reporting statistics for server uptime and mission critical web site availability.
- Schedule and coordinate work assignments for 11 member, Level II/III support team.
- Provide 2nd level (24x7) on-call support for troubleshooting and resolution of customer site problems.
DAKO - Detroit, MI
February 1998 to January 2000
LAN Administrator (contractual employee at DTE Energy)
- Provided support, maintenance and LAN administration of corporate NT servers and workstation.
- Configured network printing, directory structures, user rights, security, and software on file servers.
- Installation and support for operating system and application software on user desktops. (1800+ users)
- Through SLA, upgrade, evaluate and recommend LAN hardware and software requirements, as needed.
- Performed network troubleshooting to isolate and diagnose common network problems.
- Setup and monitor tape backups, file recovery process and support for day-to-day maintenance of remote sites.
- Configured laptops and network user accounts for RAS and PC Anywhere.
- Provided mainframe connectivity support for OnNet Host Suite.
- Assisted in test/evaluation of new hardware and software.
- Provided 2nd level on-call support for troubleshooting and resolution of user computer related problems.
Sealand Incorporated - Charlotte, NC
December 1996 to September 1997
Network Support Technician
- Provided support, maintenance and LAN administration of corporate NT servers and workstations.
- Support for corporate hardware including monitors, printers, and peripheral devices.
- Installation and support for operating system and application software on user desktops. (700+ users)
- Configured laptops and network user accounts for RAS, PC Anywhere, and R-Link.
- Provided mainframe connectivity support for Rumba and IRMA.
- Provided 2nd level on-call support for troubleshooting and resolution of user computer related problems.
Broadway & Seymour Incorporated - Charlotte, NC
June 1995 to November 1996
LAN Administrator
- Provided support, maintenance and LAN administration for corporate Novell, NT servers and workstations.
- Support for corporate hardware including monitors, printers, and peripheral devices.
- Installation and support for operating system and application software on user desktops. (500+ users)
- Configured laptops and network user accounts for RAS, PC Anywhere, and Reachout.
- Provided mainframe connectivity support for AS/400 and Attachmate Suite.
- Provided 2nd level on-call support for troubleshooting and resolution of user computer related problems.
- Managed corporate deployment of Windows 95.
Microsoft Corporation - Charlotte, NC
February 1994 to May 1995
Technical Support Engineer
- Provided technical support for all versions of Microsoft Office Suite, Windows, and DOS.
- Supported integration of MS Word with other applications such as MS Excel, MS Power Point, and MS Access.
- Conducted analysis and provided recommendations on networks and PC architecture.
- Counseled customers on use and maintenance of Windows operating system.
- Provided 1st level phone support for troubleshooting and resolution of user computer related problems.
International Business Machines - Charlotte, NC
May 1993 to September 1993
Lab Technician (Internship)
- Researched networking solutions for OS/2, Novell, AS/400, and DB/2.
- Installed adapter cards, tested different networking hardware and software.
- Studied Network Systems Management (IBM Application Support Laboratory)
Johnson C. Smith University - Charlotte, NC
August 1989 to May 1993
Student Lab Technician
- Maintained and installed PC based machines and Novell 3.x Token Ring LAN.
- Installed software and provided technical support for DOS/Windows operating systems and desktop applications.
- Instructed classes on BASIC, MS-DOS 3.x, memory management, batch programming, and basic computer operations.
Education:
[Education]
Johnson C. Smith University - Charlotte, NC
Bachelor of Science Degree in Computer Science ? minor Business Administration.
Certification - Detroit, MI
Microsoft Certified Professional - Implementing & Supporting NT 4.0 Workstation.
Skills:
[Skills and Training]
IBM Netfinity Servers
Dell PowerEdge Servers
Tivoli Endpoint/SiteScope Monitoring Software
Tivoli Storage Mgr/Veritas Backup Exec
EMC SAN (Fiber, SCSI)/NAS
TCP/IP, DHCP, WINS, DNS
Enterprise Administrator
Level II Technical Support
Large IT Infrastructure Support
Netscape Communicator Suite
EMC SAN (Fiber, SCSI)/NAS
Ethernet, Token Ring
MS Windows NT/2000/XP/2003
MS Office Product Suite
MS SMS Administrator
MS Site Server
MS Internet Explorer
MS Outlook/Outlook Express/Exchange
MS IIS 4.0/5.0/6.0
MS FrontPage/Extensions
MS Active Directory
Additional Information:
Corey Ward
Corey.Ward@GMail.Com
2430 Burns Street
Detroit, Michigan 48214
Home:313.924.6849
Cell:313.610.9171
Candidate Contact Information:
| Name: Corey Ward |
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| Street: |
Phone: 313 610 9171 |
| City: Detroit |
Fax: - |
| State: Michigan |
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| Zip: 48214 |
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| Web Site: |
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