IT Resume

Desired Industry: Information Technology	SpiderID: 15410
Desired Job Location: Orlando, Florida	Date Posted: 9/7/2007
Type of Position: Full-Time Permanent	Availability Date: 09/10/07
Desired Wage: 50000
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, 25-50%
Highest Degree Attained: High School/Equivalent	Willing to Relocate: No

Objective:
A challenging position and active involvement in a progressive organization offering the opportunity to fully utilize my skills in the area of project management and computer tech/support.

Experience:
Excellent coordinating & project management skills. Very affluent with software configuration as well as building and set-up of all IBM compatible PC units and companion hardware. QA Testing setup and processes. Web page design, consulting, MS Word, Excel, PowerPoint, FrontPage, Windows 98/NT/2000/XP. Microsoft SQL Server, Microsoft Enterprise Manager. Positouch POS software; set-up and configuration of new onsite installs, including CAT5, data and video cable terminations. Familiar with IBM 4695, IBM SurePOS 500, Pioneer Stealth, standard book size with Microtouch SMT, Javel LC, Javelin Viper, NCR POS, Systech configuration, Magteck card readers, Epson, Star, Citizen printers, scanners and a various range of POS peripherals.

Additional Information:
Michael R. Faulkner
6117 Hialeah St.
Orlando, FL 32808
(407) 590-3910
Email: mikefaulkner2005@hotmail.com

Employment History::
Walt Disney World Co. March 2004 to September 2007
Programmer Analyst � Information Technology WDW IT
� Provide day to day functional support for both Food & Beverage and Merchandise Point of Sale.
� In rotation of 24/7 on-call schedule.
� Information Technology Lead for 2005 Food & Wine Festival.
� Liaison between DU, In-room Dining Service and Pizza Delivery Services Property Wide, providing functional support and resolution to these partners.
� Functional support lead for Disney Regional Entertainment/ESPN project.
� Functional support team lead for all wireless testing, development processes and quality assurance.
� Quality assurance testing for various Point of Sale/Software applications.
� 2005 F&B Cash/Non Cash Handling Manual "'05 Update" for POS. Documentation testing for Matra Help Files.
� Knowledge and experience of current Food & Beverage and Merchandise Systems
� Proven strong knowledge and background with computers
� Strong analytical and problem solving skills
� Demonstrates strong Guest/Client service skills
� Demonstrates strong initiative & creative problem solving skills when providing solutions and workarounds to issues
� Ability to communicate effectively (both verbally and in writing)
� Ability to quickly learn new computer systems
� Ability to follow instructions and directions
� Ability to triage problems, analyze alternatives, coordinate troubleshooting, and communicate status
� Ability to be flexible with work schedule, including weekends and holidays

RCG Information Technology April 2003 to March 2004
POS Deployment Consultant � WDW Parks & Resorts
� Field Deployment consultant for Walt Disney World Resorts MARTA POS Food & Beverage Roll-out. Testing and Q&A for wireless and handheld devices.
� Functional support for the Installation of over 1,000 IBM SurePOS 500 Food & Beverage terminals throughout Walt Disney Worlds parks and resorts.
� Assisted location managers with new proprietary electronic deposit and tips/gratuities software. Trouble shooting and documentation processes.
� Hand Held deployment team.
� Accessing problems with software and reporting issues to the Application Development Team.
� Wireless staging, testing and deployment for Symbol Wireless HHPOS Rollout.
� Support and documentation for HHPOS processes.
Pinnacle Hospitality Systems October 1999 to April 2003
POS Field Technician � Installation and QA
� Level two support for troubleshooting and diagnosing an extended range of hardware to software issues.
� Onsite and bench hardware technician, including troubleshooting and resolving Windows 98, NT, 2000, Windows XP and Point of Sale (Positouch) software issues.
� Set-up, configuration, staging and testing of new site installs including. Software acceptance testing. Go live support CAT5, data and video cable terminations.
� Sales, RMA and shipping responsibilities.
� Client contact for system related issues.
� On-call 24/7, traveling to site.

Computer Generated Solutions, Inc./IBM February 1998 to October 1999
Help Desk Technician

� Telephone computer support at the Ernst & Young National Help Desk, a queue in IBM's End User Support
� Trained new employees on procedures and solutions
� Support and implement solutions for software and hardware related problems.
� Performing lead technician duties for weekend shifts
� Supporting all firm software including Windows 95, Windows 98, Windows NT, Lotus Notes 4.0/4.5, Office95, Office97, Office 2000, Netscape Navigator, Internet Explorer, LAN, Novell, networking, printing issues and all firm proprietary software�s. Team member for Trax support @ NHD. Dell Certified.

CONCEPT 2000 Computer Sales & Service January 1994 to 1998
Field Service Technician and Customer Service

� Building, configuration of home and business computers/networks. Ordering PC components, installation and configuration of hardware, software and networking.
� Cable and wireless access point installation.
� Business Web site design.
� Head of sales and shipping department. (Knowledge of BIOS systems, DOS 6.22 and lower, Windows 3.11, Windows 95, 98, 2000 & Windows NT, Novell networking, LAN,WAN, HTML, WWW, web page design.

Excel Millwork & Moulding, Inc. January 1995 to August 1997
Draftsman and Project Manager

� Design & layout dealing with interior and exterior Architectural millwork for residential
and commercial projects.
� Interior furniture design.
� Head of sales, packing & shipping department.

Reference:
References given upon request.

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