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Business Analyst,IT Operations,Project Manager Resume
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| Desired Industry: Information Technology |
SpiderID: 15079 |
| Desired Job Location: bloomington,peoria,springfield,champaign, Illinois |
Date Posted: 8/27/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 27/08/2007 |
| Desired Wage: 68000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 50-75% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Yes |
Objective:
I am looking for a position where I can bring the business analyst skills I have to a new and more challenging environment. I have spent my career in IT as a business analyst, but would like to learn even more within IT and possibly move to different roles, such as IT architect, or project management.
Experience:
Lead Business Analyst - CRM
State Farm Insurance Companies in Bloomington, IL
May 2003 to July 2007
• Implemented Service Requests to enhance vendor product and better meet Business needs.
• Worked closely with Business Partners to document and relay new requirements to vendor analysts.
• Worked closely with Business Partners to document and relay new business requirements to developers to create CRM application in-house.
• Provided first line support to CRM users for navigation and Technical difficulties.
• Created test cases for vendor and in-house CRM applications for all functional scenarios.
• Trained end-users on upgrades to system and documented these changes in Training manuals.
• Represented CRM on co-location collaboration projects that are moving property and casualty applications online.
Lead Business Analyst - Financial
State Farm Insurance Companies in Bloomington, IL
June 1998 to May 2003
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• Worked with regional office accounting associates to develop business, reporting, and security needs.
• Worked closely with Mexican insurance partners to develop a joint collaboration effort to sell auto insurance going into and leaving Mexico.
• Worked closely with privacy liaisons to develop privacy-related solutions for the enterprise.
Education:
Tri-State University in Angola, IN
September 1994 to May 1998
BS Business Administration
bachelor
Affiliations:
NA
Skills:
I am looking for a position where I can bring the business analyst skills I have to a new and more challenging environment. I have spent my career in IT as a business analyst, but would like to learn even more within IT and possibly move to different roles, such as IT architect, or project management.
Additional Information:
I am currently a lead business analyst with State Farm Insurance. I support a Customer Relationship Management application, working on both service-related issues, and projects to implement new application functionality. I translate technical documentation into business terminology for other business analysts and our business partners, write requirements, create test cases, work closely with project management to deliver solutions, and implement changes.
I currently have my PMP and FLMI.
Reference:
NA
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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