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| Desired Industry: Management |
SpiderID: 150 |
| Desired Job Location: Dallas, Texas |
Date Posted: 8/17/2003 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
To bring the experience and qualifications to a company that will help them become more efficient and prosperous.
Experience:
Dustin Harmon
3617 Palmer Ct. Arlington TX 76014 Phone: 817.419.9256
E-Mail: dustin.harmon@comcast.net
PROFESSIONAL SUMMARY
Successful, results-oriented Management Professional with proven skills in the areas of leadership, sales support, customer service and sales/marketing with a solid record of accomplishments. Demonstrated assessment, problem solving, and planning skills resulting in an integrated system of creative, timely, and revenue generating programs providing excellent return on investment.
PROFESSIONAL WORK HISTORY
Arlington, TX Self Employed 2003 - Present
Contract Roofing
Developed and organized a Commercial Roofing program to increase revenue through a roof maintenance program. While gaining daily knowledge of how the industry operates.
Contracted to work with FEMA during Operation Blue Tarp, providing temporary roofing to the victims of Hurricane Ivan.
Provide daily feedback to FEMA on how to improve this program for next years Hurricane season.
Through the Operation Blue Tarp program was asked by Shellis Roofing, Denton TX, to be part of the Management Team for Liberty Roofing a start up branch office in Pensacola Fl.
Carrollton, TX McKesson Corp 2002 - 2003
Director of Sales
Directed staff in numerous departments, including sales, telesales, marketing, and customer service.
Administered development of policies, procedures, and objectives for sales and marketing of company products and services.
Provided expert consultation to executive management team.
Managed product and service development, pricing, marketing budgets, and sales objectives.
Through reorganization, increased top line sales from $208 million to $409 million in one year.
Restructured the entire department compensation plan, resulting in reduced overtime by 75%, providing a direct cost savings to the company as well as creating an avenue to recruit top-quality talent.
Reorganized the department into specific groups, which increased efficiency within customer service and provided an overall higher customer satisfaction rating that in turn resulted in higher revenue earnings.
Created a positive work environment by introducing Team building outings to solicit the behavior necessary to achieve goals.
Developed a bonus program for support staff in order to recognize and reward them as part of and contributing to the overall goals of the team.
Created Sales and Relationship Building strategies with suppliers and Group Purchasing Organizations that resulted in a 25% sales increase.
Dallas, TX Allied Marketing Group Inc. 1997- 2002
Senior Telesales Campaign Director
Developed and implemented, from the ground up, sales, marketing , relationship building, telesales and customer service programs that increased profitability by 50% in the first three months and impacted the bottom line by over $1,000,000 the first year and $3,000,000 in the two-year period following.
Planned successful Sales and Relationship Building strategies that developed revenue-generating ideas for special projects with a 40% increase in revenue.
Acted in the capacity of expert consultant for executive management.
Increased revenue and efficiency through analysis and process improvement.
Consulted with the Director of Operations, resulting in a more efficient work environment for numerous departments.
Maintained an open line of communication with Marketing to provide feedback on market penetration and demographics insuring success in both departments.
Analyzed market data and recommended improvements, which increased bottom line profit.
Dallas, TX Westcott Company 1991 - 1997
(First Extended Service Division) Regional Sales Director
Planned, organized, and implemented sales, marketing, relationship building, telesales and customer service programs for the regional team.
Managed and handled key accounts.
Planned and achieved customer service, sales objectives within the region.
Completed the first strategic business plan for specific market areas.
Planned successful strategies that developed revenue-generating ideas for special projects.
Participated in strategic planning sessions, identified strengths and weaknesses in some market areas, increasing production by almost 50%.
Highly successful in managing the sales and customer service activities for a six state region.
Reestablished professional relations and trust with neglected accounts, doubling the sales volume while expanding the customer base by 30%.
(Jayhawk Acceptance Division) Director of Sales
Administered development of policies, procedures, and objectives for marketing and selling the organizations products and services.
Provided marketing expertise to executive management team.
Managed product and service development, pricing, budgets, and objectives.
Managed up to 70 people and oversaw all aspects of their training to insure success.
Created a successful training program for the department, resulting in increased overall productivity and decreased employee turnover.
Proven ability to create sales presentation, negotiate and close large or small sales/deals, either face to face or having never met the prospect in person.
(Communications Division) Regional Sales Director
Planned, organized, and implemented sales, marketing, relationship building, telesales and customer service programs for a start up regional sales team.
Managed key accounts.
Planned and responsible for achieving sales objectives within the region.
Consistently recognized for sales performance, and for the commitment to customer service. This directly resulted in 22% increase in referral sales, resulting in a direct impact on the company's bottom line.
Developed and implemented the blast a fax program to promote referral sales.
Many times honored as The Salesman of Month and The Salesman of the Year.
Highly successful in managing and coordinating sales and customer service for a 5 state region.
Participated in strategic planning sessions, identified weaknesses in some market areas, strengths in others. Increased production by almost 38%.
EDUCATION
B.S. Sociology Florida State University 1984
Tallahassee, Florida, USA
TECHNICAL SKILLS & SPECIAL TRAINING
MS Word, Excel, PowerPoint and Outlook
The Art of Selling, 1990; Coaching Skills for Managers and Supervisors, 1996; How to Lead a Team, 1997; Conflict Management and Confrontational Skills, 1998; How to Become a Great Communicator, 2000; Conflict Resolution, 2002; Born to Win, 2002
Education:
B.S, Florida State University, Tallahassee.
Skills:
SKILLS:
Employee Development
Sales/Marketing
Project Development
Process Improvement
Cost Control
Revenue Building
Business Planning
Regional Direction
Problem Solving
Communication
Budget Planning
Management
Additional Information:
PROFESSIONAL SUMMARY:
Successful, results-oriented Management Professional with a solid record of accomplishments in the areas of leadership, sales, marketing, consultation, process analysis and improvement and employee development. Demonstrated assessment, problem solving and planning skills resulting in an integrated system of creative, timely and revenue generating programs providing excellent return on investment.
Candidate Contact Information:
| Name: Dustin Harmon |
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| City: Arlington |
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| State: Texas |
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