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| Desired Industry: Customer Service/Technical Support |
SpiderID: 1496 |
| Desired Job Location: Denver, Colorado |
Date Posted: 11/27/2004 |
| Type of Position: Full-Time Permanent |
Availability Date: after 2wk notice |
| Desired Wage: 45,000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Yes |
Objective:
As a dependable career military man, I seek employment with a company that will allow me to use my knowledge, training, and customer service skills to enhance or expand their client base.
Experience:
EMPLOYMENT
General Manager Years Employed (2001-present)
Wendy’s Int. Aurora,CO
Built sales by providing “Outstanding” customer service, being a positive role model for this
behavior
Conduct weekly meetings to ensure communication flowed from upper management to lower management
Ensures training is being conducted properly by asking follow-up questions and observing behaviors
Consistently compare actual weekly expenses against monthly budget to maximize bottom line profit
Requisitions and account for subsistence, supplies, and equipment need’s
Present monthly P&L statement to upper management
Enforce all safety procedures daily. Was recognized for not having a safety mishap in 2003
Ensure all managers provided positive feedback to enhance behaviors and corrective feedback to correct misbehavior
Human resource skills includes thoroughly interviewing and hiring qualified applicants, conducting hiring orientations, and properly terminating poor performers
General Manager Years Employed (2000-2001)
Steak Escape Greenwood village, CO
Managed 2 units and 5 stands at Coor’s Field grossing over $1.5 million in sales
Use of automated system to requisition all food and supplies.
Insisted that all employees be trained on and operated all POS systems
Supervisor of 40 employees from different backgrounds and ethnic groups
SERVICES SPECIALIST YEARS EMPLOYED (1980-2000)
United States Air Force Worldwide
Applied accounting principles to control resources
Determined appropriated and nonappropriated fund budget requirements
Determined resource availability, pricing, and merchandise trends
Established resale merchandise prices, inventory levels, and safeguarding procedures
Identified facility requirements and conducts surveys to determine facility renovation, construction, and modernization needs
Improved work methods and procedures to ensure economic operation and customer satisfaction performed quality assurance evaluation duties for contract services
Maintained liaison with civilian industry to keep breast of current trends, product development, and improved customer service techniques
Education:
EDUCATION
No Degree yet Years Attended (1992-1995)
University Of Maryland European Division
I have earned over 70 credit hours and looking to complete my Bachelor in Business Management in the near future
Candidate Contact Information:
| Name: Manuel Collins |
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| Street: - |
Phone: (720) 283-6265 |
| City: Littleton |
Fax: - |
| State: Colorado |
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| Zip: 80120 |
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| Web Site: |
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