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| Desired Industry: Customer Service/Technical Support |
SpiderID: 1495 |
| Desired Job Location: van nuys, California |
Date Posted: 11/27/2004 |
| Type of Position: Full-Time Permanent |
Availability Date: december 8 2004 |
| Desired Wage: 35000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: No |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
To obtain a challenging and rewarding position in Information Technology
Experience:
Dec 2002- Present Securitas Company Universal City, California
PRODUCTION OFFICER
Production officer for theme park , Vehicle/foot patrol and inspection services
April 2001- May 2002 Xerox Centre Corporation El Segundo, California
SOFTWARE ANALYST
Provide escalated phone support to customers and Field Sales/Service groups.
Responsible for resolving difficult technical problems with the use of
Rumbar/Cambar application. Detailed knowledge of printing architecture,
networking, graphic arts, printing issues in various applications such as
QuarkExpress, PageMaker, PhotoShop, CorelDraw, Freehand, Microsoft
Word, PowerPoint and Excel applications, assisted customers in installing
printer drivers and networking their printers, Also maintained accurate and
detailed records of all dealings with each customer through the use of a
customer database application
Jan 2001-April 2001 Encore Software Inc Gardena, California
TECHNICAL SUPPORT
Provide Technical Support for games, entertainment and educational software
communicate with customer, maintained and updated customer request files.
Maintained accurate and detailed records of all dealings with each
Customer, researched , resolved their technical issues
Assist with Quality Control
Oct 2000- Dec 2000 Xerox Centre Corporation El Segundo, California
SOFTWARE ANALYST
Provide escalated phone support to customers and Field Sales/Service groups. Responsible for resolving difficult technical problems with the use of Rumbar/Cambar applications. Detailed knowledge of printing architecture, networking, graphic arts, QuarkExpress, PageMaker, PhotoShop, CorelDraw, Freehand, PowerPoint and Excel applications.
Nov1998- Sept 2000 Microdyne Outsourcing, Inc. – Epson America Torrance, California
TECHNICAL SUPPORT / Quality Assurance - Ink Jet Printers
Provided helpdesk support to Epson’s North American customer base. Offered detailed technical support and advice related to printer hardware and software including driver and servers, connectivity issues and system support (Windows 95, Windows 98, Windows 3.xx). Performed simple port/printer testing in DOS. Utilize Rumbar/Cambar (customer database application) to efficiently track and log all repair and troubleshooting sessions. Perform system updates on PC systems by editing INI files, System Registry Editor and driver modifications using the Epson Spool Manager software and Window’s Print Manager. Was promoted to Quality Assurance representative responsible for the monitoring of incoming calls throughout the call center concerning customer service and the technical ability of technicians
Education:
EDUCATION
NovaQuest Infosystems, Torrance, California
1998 Microsoft Certified Product Specialist Training
CERTIFICATE - NT Server 4.0
CERTIFICATE - Workstation 4.0
CERTIFICATE - Networking Essentials
Skills:
- DOS 6.22 - Windows XP, 2000, ME,95, 98, 3.xx - WordPerfect 6.0
- Networking Essentials - NT Workstation/Server 4.0 - Rumbar/Cambar
- PC Hardware - Macintosh all O.S. - Lotus Notes
Candidate Contact Information:
| Name: diane williams |
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| Street: - |
Phone: 818-989-2530 |
| City: van nuys |
Fax: - |
| State: California |
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| Zip: 91406 |
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| Web Site: |
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