|
|
|
|
| Desired Industry: Information Technology |
SpiderID: 14913 |
| Desired Job Location: Painted Post, New York |
Date Posted: 8/21/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
|
|
U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: MBA |
Willing to Relocate: Undecided |
Objective:
Dedicated, hard-working professional with 10 years of experience in IT, customer service, & banking.
SUMMARY OF QUALIFICATIONS
* Demonstrated ability to develop new processes to increase efficiency and save time and money.
* Bachelor’s degree in Management and currently working towards MBA.
* Thorough knowledge of Windows 95, 98, NT, 2000, XP; PC Anywhere; Microsoft Office & Publisher; and PeopleSoft Financial & HR.
-- RFP Analysis
-- Customer Service
-- Database Systems
-- Research & Reporting
-- Recruiting & Staffing
-- Six Sigma Yellowbelt
-- Information Resources
-- Relationship Management
-- HR Measurement & Analysis
-- Contract/Vendor Negotiations
-- Budget & Expense Management
-- Operations & Financial Analysis
Experience:
PROFESSIONAL EXPERIENCE
COMPUTER TASK GROUP (Contracted to Corning, Inc.), Buffalo, NY, 2007-Present
CTG delivers information technology staffing and solutions and application management outsourcing to customers ranging from small and midsized companies to global Fortune 500 corporations.
PRODUCT ANALYST
* Extract data from the ChangePoint Database System for the contracting company, Corning, Inc.
* Provide Excel spreadsheets with data explanations, ensuring relevance to the Project Delivery Department.
* Establish standards for naming conventions and processes for time entry into the ChangePoint system.
* Maintain and clean up current project portfolios in the ChangePoint system to match corporate records.
* Ensure that data entered and maintained by Corning project managers is being maintained properly by establishing new reports for presentation to leadership and project managers.
* Generate queries through an Access Database connected through an ODBC connection or through an SQL generating query builder.
Accomplishments
* Developed a means to examine the effectiveness of the department based on the goals established within the department, based on fiscal period, quarter, and annual number.
* Developed a query used to compare the financial effectiveness of the department through examining the amount of internal funds transfers occurring through the activities of the project managers.
* Hired specifically for this newly created position.
EMHART GLASS, Elmira, NY, 2006-2007
World's leading international supplier of equipment, controls, and parts to glass container industry.
CUSTOMER SERVICE COORDINATOR
* Managed the operational functions of the service technicians globally.
* Maintained 24/7 on-call support to ensure that coverage was met for a global community.
* Handled the processing of internal billing through sales and affiliate offices.
* Generated monthly reports to display the activity of the department.
Accomplishments
* Developed an HTML help system for use with the Cold End Inspection systems to replace a paper manual.
* Modified existing documents to bill to the customers, decreasing time spent per form by 20 minutes.
CORNING INCORPORATED, Corning, NY, 2004-2006
Corning Incorporated is the world leader in specialty glass and ceramics.
GLOBAL ACCOUNTS PAYABLE CUSTOMER SUPPORT (2006)
* Resolved configuration issues with the accounts payable system in all locations across the globe.
BUSINESS PROCESS COORDINATOR (2004-2005)
* Responded to Comptroller’s inquires as needed.
* Data mined information from the recruiting database for recruiting efforts for higher profile positions.
* Processed all of the monthly bills for the department.
* Developed extensive queries in PeopleSoft HR to focus recruiting efforts based on specific criteria.
Accomplishments
* Managed a $2 million budget for recruiting and tracked budget activity.
* Maintained the budget for two different departments and assisted in the preparation of the next annual budget through forecasting of expenditures based on recruiting practices.
* Developed the process to recover the costs of recruiting through the use of service level agreements incurred by the department on a global basis.
* Developed and implemented processes for completion of the Service Level Agreement billing processes for the Recruiting Center of Excellence; and report information to departments.
* Developed a Six Sigma project, a Java-based Web page for the entry of requests to hire, which decreased processing time and reduced errors.
CCSD FEDERAL CREDIT UNION, Elmira Heights, NY, 2002-2004
Financial cooperative that works with members to assist in achieving maximum financial strength.
SENIOR ACCOUNTANT (2002-2004)
* Oversaw all IT functions of the credit union from network development to desktop support.
* Performed general accounting and bookkeeping tasks.
* Managed electronic delivery of products, Automated Teller Machine (ATM) deployment, Debit Card Management, and ATM/Point of Sales (POS) participation.
* Implemented software to comply with the Patriot Act for new accounts.
Accomplishments
* Set up and installed a file share and print share server to increase the effectiveness of communication among upper management within the main branch of the credit union.
CORNING INCORPORATED, Corning, NY, 1997-2002
CORPORATE ACCOUNTS PAYABLE CUSTOMER SUPPORT, CONTRACTOR (2002)
Accomplishments
* Developed and implemented an in-house customer support software package to record and monitor unpaid invoices, without incurring additional fees for new software.
* Developed a naming convention for invoices that were not able to be processed so that the information could be imported into an Excel spreadsheet and processed through a macro that separated the information.
INFORMATION TECHNOLOGY PROCUREMENT COORDINATOR (2000-2002)
Accomplishments
* Managed $3 million capital accounts receivable for the IT department.
* Developed a cost-efficient purchasing process to ensure supplies and materials were available.
* Worked with the technology group to develop methods to incorporate new technology into the departments.
Education:
EDUCATION
UNIVERSITY OF PHOENIX, Online
MASTERS OF BUSINESS ADMINISTRATION (MBA), Anticipated 10/2008
* GPA: 4.0
* Transformational Leadership; Foundations of Problem-Based Learning; and Human Capital Development
BACHELORS OF SCIENCE - MANAGEMENT, 10/2006
* GPA: 3.92
* Financial Analysis for Managers; Team Dynamics for Managers; Critical Thinking; and Cultural Diversity.
Candidate Contact Information:
| Name: Michael Gross |
|
| Street: - |
Phone: - |
| City: Painted Post |
Fax: - |
| State: New York |
|
| Zip: - |
|
| Web Site: |
|
|
|
|
|
|