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| Desired Industry: Customer Service/Technical Support |
SpiderID: 14872 |
| Desired Job Location: Chicago Heights, Illinois |
Date Posted: 8/20/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 08-27-07 |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: No |
| Highest Degree Attained: |
Willing to Relocate: No |
Objective:
Utilize wealth of sales service knowledge in position within close proximity to residence.
Experience:
Extensive
Education:
Roosevelt University, Chicago, Illinois
Telecommunications Studies
Kennedy-King College
Electronics Studies
Illinois Medical Training Center
EKG/Phlebotomy Certificate
P.C./Software Installations
Managing People
Oral Presentation
Sales Boot camp
Science of Selling
Skills:
In-depth sales /service background, in addition to supervisory and other general business skill set.
Additional Information:
PROFESSIONAL EXPERIENCE
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MIFAB Inc. Chicago, IL 2007 -
(Contract position through Aerotek)
CSR - (Domestic / International)
Mifab manufactures and distributes commercial /industrial
plumbing equipment internationally.
Position entails providing all required services to
customer base, in both domestic and international arena.
This required assimilating / disseminating a vast array
of product information, as well as providing associated
logistic services. Requires in-depth account management
skill set, use of entire MS suite of products, as well as
ability to utilize in-house proprietary software, (Accountmate).
High in-bound / outbound call volume.
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Electromotive (EMD-EDS) Lagrange, IL 2004 - 2006
(Contract position through Kelly Services)
Claims Representative (B2B)
Primary responsibility requires resolution of issues
related to product, logistical, billing and other business
matters associated with domestic / international delivery
of locomotives (either complete or related parts).
Requires heavy client interaction, primarily via phone,
and email correspondence. In-depth understanding of transportation
(incoterms), as well as ability to manage/negotiate cost/terms
related to return of product. Primary business tools: SAP/People-Soft.
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MIDWEST DIAGNOSTIC MGT (MDM) Mokena, IL 01/2003 - 06/2003
(Temp position through Paige Personnel)
Contract Negotiator (Inside Sales )
Position entailed securing (initially) 'single-case' agreements, and
ultimately (through relationship building), permanent contractual agreements with independent physicians and medical facilities to perform
services,(primarily EMGs), for patients referred by insurance companies and various other concerns.
Position operated within a managed care /workers comp environment.
Improved and sustained departmental performance by 35% (from 50% - 85%), by redirecting administrative activities into sales related actions, which dramatically improved bottom line performance. Trained / supervised assistant.
Position required in-depth negotiation, client relation,
and medical technology skill set.
Reference:
Available upon request.
Candidate Contact Information:
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