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| Desired Industry: Banking/Mortgage |
SpiderID: 14867 |
| Desired Job Location: Troy, Michigan |
Date Posted: 8/20/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 9/03/2007 |
| Desired Wage: 70,000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Masters |
Willing to Relocate: No |
Experience:
PROFESSIONAL EXPERIENCE
1996 – 2007 IT Business Analyst, ABN AMRO Services Company, Troy, MI
Directed business analysis and requirements engineering activities for both enterprise-wide projects with large virtual project teams as well as concurrent multiple small and midrange projects. Key projects involved U. S. compliance with the Basel II international banking accord, Mortgage Escrow Refinance, Call Center Consolidation and the Mortgage Digital Imaging System.
Basel II Accord
• Directed and coordinated both the analysis and delivery of specific data from 45 disparate source systems [half US based, half based in Europe] to a central data warehouse - promoted to lead analyst midway through the project.
• Conducted analysis for the residential and multi-family mortgage lines of business while directing the analysis work of seven contractor consultants in other business areas.
• Leveraged communications skills to effectively convey analysis progress and issues to a complex project team - one main and 16 sub-project teams - and to senior business and IT management.
• Organized and provided multi-media presentations using workflow charts / diagrams and collected, prepared and presented metrics on effectiveness.
• Coordinated with multiple project teams to successfully assure requirement integrity through system development and testing.
Escrow Refinance
• Performed gap and feasibility analyses to a business initiative changing the way escrow balances were handled when customers refinanced their loans.
• Analyzed the total impact the change created on both the mortgage servicing system and the business’ escrow process.
• Provided both origination and servicing system developers and testers with detailed requirements documentation specifying the needed changes.
• The new process resulted in reduced paperwork and an increased profit margin for each newly refinanced loan.
Call Center Consolidation
• Managed analysis activities for a multi-location [virtual] project team tasked with consolidating call centers - both software and hardware - between various lines of business.
• Conducted gap analysis comparing system functionalities with the desired system end state.
• Gathered and analyzed metrics on system performance and user satisfaction.
• Coordinated with project team to insure selected system met all company requirements.
Imaging System
• Analyzed, designed and implemented a digital imaging workflow routing application for the mortgage servicing component of the mortgage company.
• Acted as the project manager, developer and tester for the company’s enterprise-wide workflow routing process which converted paper documents [mortgage applications and loans] into digital images for routing through the entire loan servicing process (note, HUD, escrow and insurance reviews).
- The system enabled significantly higher loan processing volumes without significant staff increases.
- This system was credited with enabling the company to progress from processing 500 loans / day to 3,000 loans / day at the high of the refinance boom of the late 1990's.
- This system enabled ABN AMRO Mortgage Company to become one of the largest mortgage servicing processors in the United States.
• Y2K due diligence manager responsible for developing and managing testing methodologies.
1975 – 1996 Officer, United States Army
Overview
Career Army Officer with varied assignments and responsibilities, including:
• Business analyst managing the collection, preparation and presentation of metrics on effectiveness of training methodology and techniques.
• Conducted feasibility analysis on the Logistics Management College’s effort to provide simultaneous classroom instruction to multiple locations through satellite hook-ups, television, and electronic blackboards.
- Cost avoidance for the pilot project exceeded $12,000.
- This program is now used extensively to provide instruction to mid and senior level logistics managers.
• Prepare workflow charts / diagrams and conduct studies pertaining to development of new instructional programs to meet current and projected needs.
• Plan and prepare reports, memoranda, and instructional manuals as documentation of program development.
• Battalion Executive Office in Korea; Inspector General for the Army’s largest contracting activity; and Executive Office in charge of wholesale readiness and support for all army wheeled and tracked vehicles.
Education:
M.S., Education: St. John's University, New York City
B.S., Psychology: University of Scranton, Scranton, PA.
Additional training in project management, use case development, team building and non-degree conferring post graduate studies in Operations Research / Systems Analysis
Affiliations:
CERTIFICATION
Certified Document Imaging Architect, Association of Information and Imaging Managers
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
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