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| Desired Industry: Information Technology |
SpiderID: 14847 |
| Desired Job Location: Fayetteville, Arkansas |
Date Posted: 8/19/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 8 22 2007 |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: |
| Highest Degree Attained: |
Willing to Relocate: Yes |
Objective:
Seeking a position in a dynamic environment with infrastructure support of hardware and software as it pertains to the role of support.
Experience:
EMPLOYMENT HISTORY
Systems integration
Compucom Systems inc
• Assist client to support, install and troubleshoot store systems, servers, wireless access points, p.o.e devices, kiosks, printers and other network devices.
• Co ordination of support center technicians and dispatching of field technicians to stores for onsite repairs.
• Co ordination of shipping equipment to sites thru internal inventory as well as thru vendor supplied equipment.
• Various special projects for client as needed.
• Client was Walmart
Hardware and Software IT Analyst
Accenture, Fayetteville, Ar
• Provided first and second level of support for hardware and software for internal users and clients
• Configuration and implantation of client servers and hardware at various locations thru ought Arkansas Counties
Workstation hardware and software
Server hardware and software
Web Server hardware and software
• Assist client with hardware and software issues.
Via Phone support, remote connection, or onsite support.
• Troubleshoot and resolve application issues for users, requiring effective communication across cultural, time, or team variables.
Call Center Analyst
Accenture, Peoria, IL
• Assist Caterpillar dealers worldwide with software and connectivity issues as they pertain to the mainframe DCS software.
• Assist Caterpillar dealers worldwide with software and connectivity issues as they pertain to the heavy truck service hardware and software.
• Troubleshoot and resolve application issues for dealers, requiring effective communication across cultural, time, or team variables.
• Support call center agents for Lotus Notes, connectivity issues, password resets, and off-shift PC support for connectivity and overall issues to support dealers while analysts are off shift.
• Assisted with Call Center setup of hardware for project
CIO Helpdesk Analyst
Accenture, Dallas, TX
• Provided first level support for network connectivity, Lotus Notes and several other global applications for thousands of users.
• Responsible for network connectivity, troubleshooting, upgrading and installing hardware and software on desktops and laptops.
• Supported Win95/NT in a multi-sever and multi-domain environment.
• Lotus Notes database development
• Support of internal applications to 75,000 internal users
Customer Support Representative
Stream International, Dallas, TX
• First and second level technical support to customers of corporate and small businesses for the H.P. Vectra desktop computer line and printers.
• Support of the H.P. Vectra its bundled software and applications (Windows 95 A & B, MS Office Professional. and various communicational software bundles.)
Education:
US Navy Electronics Technician, surface Radar, in addition to general studies at various universities.
Skills:
Technical support, 15 years
Excellent Customer service skills
Additional Information:
Joseph G. Vasterling
479-824-0531
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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