Instructional Designer/Trainer Resume

Desired Industry: Education/Teaching/Training	SpiderID: 14576
Desired Job Location: atlanta, Georgia	Date Posted: 8/7/2007
Type of Position: Full-Time Permanent	Availability Date: Immediately
Desired Wage: 60000
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, 50-75%
Highest Degree Attained: Masters	Willing to Relocate: No

Objective:
To obtain a career opportunity where I can provide instructor led training (ILT), computer based training (CBT) and/or web-based training (WBT).

Strong background in instructional design, instructor led training (ILT), and educational technology.
Nearly five (5) years of experience as technical trainer, technical writer and documentation specialist
Successful in leading cross-functional project teams by cultivating and promoting effective working relationships using ADDIE methodologies.
Ability to quickly learn and apply new technology.
Proven communication abilities, both oral and written.
Excellent problem-solving and analytical skills.

Experience:
Five(5) years of training experience to include instructor led as well as intermediate level skillset in the instructional technology industry.

Technical Training Officer, Sr. (January 2006 - May 2007)
Department of Watershed Management, HR & Customer Services/Call Center Div.
Atlanta, GA

Assist the Customer Support team as the need arises in resolving customer issues. Train internal executives/Deputy Commissioners, managers and Call Center Representatives on enQuesta Water Utility technology software. Evaluate employee interaction and develop team building training. Coordinate course outlines, schedules and facilitate training for Customer Service development team on the production delivery and rollout of the training solutions. Performed job, task, and needs/gap analyses on the following: business processes for Billing, Customer Care and Credit & Collections areas; Used following tools: MS Word, Excel, Visio, Paint, Outlook, Adobe Acrobat 5.0, Information Mapping, and Internet Explorer; Design and develop survey instruments and questionnaires used for needs assessments. Design classes for customer service representatives (CSRs) to learn new procedures and computer systems, change management and customer relationship skills. Increased employee satisfaction and reduced forecasted turnover. Manage the Web-based training of the enQuesta course. Created employee WebCT reference manuals, as well as orientation for new employees.

ID/Training Generalist, Team Lead - Consultant (October 2002- December 2004)
Team America Human Resources, Inc. HR & Training Division Company closed
Marietta, GA

Wrote training documentation, including user guides, job aids, CBTs, and exercises for large-scale system implementations, including numerous Teamsoft projects. Analyzed audiences to
determine abilities, skill levels and job processes; Work closely with trainers and subject matter experts to set learning objectives; Develop instructional design documents, project plans and

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Regina L. Jarrett
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timelines. Prepare lesson plans including the method, media and documentation to be presented. Manage multiple assigned education & training projects, from defining the project through completion and project evaluation.

Personnel Training Coordinator (PTC), (April 2002- October 2002) Relocated
Lowe�s, Inc. Human Resources Office
Greenville, MS

Responsible for implementing a training calendar to ensure timely communication of training programs offered within the retail store. Provide managers and employees with policy interpretation and act as a resource for a variety of requests for information. Run quarterly HR metrics in areas of headcount, overtime, turnover and safety/worker�s compensation analysis, help analyze trends. Provide critical HR data and queries on an ad hoc basis as requested by HR Director and or HR Manager. Responsible for maintaining a library of training books, videos, and audio tapes and making them available for check out where appropriate. Managed the development, monitoring and improvement of HR policies, practices and programs; Project work on specialized topics in areas such as compensation, benefits, staffing and development, and workplace policy. Served as advisory service and support to store management team as well as departmental and regional management support in the following areas: workforce planning, performance management, compensation, recruitment, employment equity, workplace diversity, and industrial relations. Coordinate and follow up staff performance evaluation. Develop post-training implementation guidelines to ensure continuity of learning and application to work. Maintain training records at all times and develop training materials. Create, update, and maintain manuals and participated in team interview panel. Delivered a curriculum of Management Development Training courses. Manage web-based training operating software system. (Live Classroom Training and Live Webinars).

Education:
Masters in Instructional Technology/Adult Education

Bachelor in Busines Administration minor Computer Information Systems

Skills:
DreamWeaver
Captiva
Flash
RoboHelp
Microsoft
Insight
Banner
PeopleSoft
Adobe PhotoShop

Reference:
Mike Silva, Admin Security Mgr.
Dept of Watershed
404.609.7149

Dr. Jodi Scheffler, Scientist
United Dept of Agriculture
662.686.6000

Candidate Contact Information:

Name: Regina Jarrett
Street: -	Phone: 678-838-0888
City: Douglasville	Fax: -
State: Georgia
Zip: -
Web Site: