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Administrative Assistant II & Customer Service Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 14504 |
| Desired Job Location: Charlotte, North Carolina |
Date Posted: 8/4/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: ASAP |
| Desired Wage: $23-$25,000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: No |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
To establish a secure and challenging position in a corporate environment, while utilizing my inner-personal communication skills, this will promote professional growth, as well as satisfy the goals of your prospective company.
Experience:
April 2007- Present Wells Fargo Home Mortgage Fort Mill, SC
Collector II
„X Responsible for responding to escalated inquiries and complaints on the most complex products/services and/or from premier customers. Resolve the most complex escalation items such as: exception tickets, limit authorities, research of customer issues, inquiries and complaints from customers with on-line transaction processing. Duties include: collecting on delinquent accounts, processing payments, communicating with other departments to resolve customer issues; walking the service floor to respond to service bankers questions; providing one-on-one feedback, coaching and mentoring on performance, training on policies and procedures, new or enhanced services and/or procedural changes to service collectors; reviewing the work of and providing guidance to service collectors. Review data and reports trends to management.
February 2006-March 2007 IQOR Charlotte, NC
Call Center Recovery Agent II
„X Duties include collecting and managing accounts receivables for our blue-chip, FORTUNE 500 clients. Responsibilities include but are not limited to placing outbound calls and accepting inbound calls to consumers and/or businesses while using negotiation skills to achieve repayment of debt. Trained to counsel consumers and assist them in determining the best payment option to satisfy their financial obligations.
March 2004-Feb 2006 C&R Pest Control Charlotte, NC
Senior Collections Monitoring Assistant
„X Producing and monitoring accounts receivable reports.
„X Weekly analysis of all customer accounts to ensure accurate and timely payments.
„X Accurately projecting future collections based on accounts receivable
„X Working to achieve monthly collection goal set by Management Staff.
„X Follow-up with insurance companies, and insurance adjusters for payment
„X Maintaining all customer financial files
„X Interacting with customers to answer financial questions and set financial arrangements as needed
„X Posting write-offs and closing cases
„X Monitoring daily posting of insurance and customer payments
„X Monitoring daily claim submissions
January 2002-Feb 2004 Polish, Inc. Charlotte, NC
Administrative Assistant II/ Grant Researcher
„X Maintained office filing and storage systems both manually and electronically.
„X Tracked all incoming mail through electronic database system.
„X Data Entry
„X Bookkeeping
„X Researched and identified appropriate funding opportunities from foundations, corporations and individuals for a 501(c)3 non-profit charitable corporation.
„X Cultivated relationships with potential funding corporations via phone, visits, and/or letters of inquiry.
„X Acquired necessary and accurate information for submitting grant applications and proposals to potential funding corporations.
„X Collected valuable information to prepare and submit any additional reports in support of pending grant applications, as requested.
„X Maintained the integrity and confidentiality of Polish Inc.¡¦s strict policy and procedures.
February 2006-March 2007 IQOR Charlotte, NC
Call Center Recovery Agent II
„X Duties include collecting and managing accounts receivables for our blue-chip, FORTUNE 500 clients. Responsibilities include but are not limited to placing outbound calls and accepting inbound calls to consumers and/or businesses while using negotiation skills to achieve repayment of debt. Trained to counsel consumers and assist them in determining the best payment option to satisfy their financial obligations
March 2004-Feb 2006 C&R Pest Control Charlotte, NC
Senior Collections Monitoring Assistant
„X Producing and monitoring accounts receivable reports.
„X Weekly analysis of all customer accounts to ensure accurate and timely payments.
„X Accurately projecting future collections based on accounts receivable
„X Working to achieve monthly collection goal set by Management Staff.
„X Follow-up with insurance companies, and insurance adjusters for payment
„X Maintaining all customer financial files
„X Interacting with customers to answer financial questions and set financial arrangements as needed
„X Posting write-offs and closing cases
„X Monitoring daily posting of insurance and customer payments
„X Monitoring daily claim submissions
January 2002-Feb 2004 Polish, Inc. Charlotte, NC
Administrative Assistant II/ Grant Researcher
„X Maintained office filing and storage systems both manually and electronically.
„X Tracked all incoming mail through electronic database system.
„X Data Entry
„X Bookkeeping
„X Researched and identified appropriate funding opportunities from foundations, corporations and individuals for a 501(c)3 non-profit charitable corporation.
„X Cultivated relationships with potential funding corporations via phone, visits, and/or letters of inquiry.
„X Acquired necessary and accurate information for submitting grant applications and proposals to potential funding corporations.
„X Collected valuable information to prepare and submit any additional reports in support of pending grant applications, as requested.
„X Maintained the integrity and confidentiality of Polish Inc.¡¦s strict policy and procedures.
Education:
June 2003 Crossroads Charter High School Charlotte, NC
Diploma
Skills:
Administrative Assistant & Customer Service
„X Over 5 years experience working in customer service, collections, and written communications
„X Skilled in office administrative assistant as well as general office: ability to prioritize, delegate and control administrative workflow to manage office. Coordinate, train, and supervise staff, maintaining calendars, bookkeeping and purchasing.
„X Proven performer and team player with demonstrated strong analytical, interpersonal, and leadership skills, able to organize and focus the efforts of others.
„X Highly skilled in MS Office applications with a thorough knowledge of various software programs
Reference:
Available upon request
Candidate Contact Information:
| Name: Trevon Shumpert |
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| Street: |
Phone: 803-524-9742 |
| City: Charlotte |
Fax: - |
| State: North Carolina |
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| Zip: 28262 |
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| Web Site: |
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