Customer Service Manager Resume

Desired Industry: Customer Service/Technical Support	SpiderID: 14467
Desired Job Location: Flint, Michigan	Date Posted: 8/2/2007
Type of Position: Full-Time Permanent	Availability Date: 02/09/2007
Desired Wage: 40000
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, 25-50%
Highest Degree Attained: Masters	Willing to Relocate: No

Objective:
Customer Service Manager

Experience:
• Work Experience

Medical Service specialist
United States Air Force
February 1968 to December 1972
Completed Basic military training
Attended Medical Specialist school
Drove ambulance and Medevac Bus
Transporeted patients to various medical facilities
Worked an emergency medical technician
Assisted physician's in treatment including emergency medical procedures
Managed immunization clinic
General patient care on medical ward

Line worker
General Motors Truck Plant in Flint Michigan
March 1973 to June 1973
General factory production

Director of financial Aid
Baker College of Owosso in Owosso Michigan (Present employment)
Employee training and development
Monitoring use of funds
Developing policies and procedures
Meeting with customers
Outside presentations in High Schools
Served on various system and campus committees
served on a system committee to develop an automated awarding process

Floor Sales
Noble shoes in Flint Michigan
June 1967 to June 1973
Assisted customers in purchases
Inventored incomming shipments
sorted stock
worked on window displays

LIne Production
General Motorrs Parts Division in Swartz Creek Michigan
June 1967 to September 1967
General production
Packaged parts for shipment
pulled stock for shipment to customers

Teller
Citizens Bank in Flint Michigan
June 1973 to August 1978
Responsible for customer service
Received deposits,cashed checks
reconcilled money drawer
Verified incoming cash
Verified business deposits

Admissions representative
Baker College of flint in Flint Michigan
August 1978 to March 1989
Held title of Co-Manager for a short time
Assisted in the development of computer tracking system for leads
Conducted campus tours for students and parents
Monitored enrollment goals
Estimated and awarded financial aid to new students

Orderly
Tri County Hospital in Kittery Maine
October 1971 to October 1973
Tended to Patients on General Medical Floor
Preped patiemnts for surgery
Assisted nurses in treatment

Education:
• Education History

Southwestern High School in Flint Michigan
August 1964 to June 1967

CS Mott Comunity College in Flint Michigan
August 1967 to December 1975

University of michigan Flint in Flint Michigan
January 1975 to August 1978

Central michigan University in Troy Michigan
August 1981 to May 1985

• Qualifications

Qualification Grade Achieved
High School Diploma
Associates of Arts Business/Accounting
BBA Management
Master of Arts Management

Skills:
Customer Service Manager

Additional Information:
Experinces program director with 29 years experience in higher education administration. Led a team of financial aid professionals on a campus of 2800 students. Responsible for monitoring and awarding funds in excess of $20 million per year. Maintained compliance with federal, state, and institutional policies and procedures.

Candidate Contact Information:

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