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| Desired Industry: Information Technology |
SpiderID: 1436 |
| Desired Job Location: Deerfield Beach, Florida |
Date Posted: 11/10/2004 |
| Type of Position: Full-Time Permanent |
Availability Date: 11/15/2004 |
| Desired Wage: 30,000 yr |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Yes |
Experience:
City of Boynton Beach, Boynton Beach, FL 2003 to Present
Computer Support Specialist
• Provide technical assistance to City of Boynton Beach staff, assisting with network access, printing, and application software operation.
• Assist financial and office personnel with hardware and software problems, provided troubleshooting, and owned desktop and network issues to resolution.
• Perform maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions.
• Install operating systems and applications and conducted technical training demonstrations.
• Staff newly formed Help Desk function to provide assistance to computer users via telephone and e-mail.
• Maintain trouble-ticket system to record and track user calls and e-mails.
• Report on common problems and complaints, escalating network-wide troubles to Lead Technician.
Ediets.com, Deerfield Beach, FL 2001 to 2002
Technical Support
• Proved Help Desk function to provide assistance to computer users via telephone and e-mail.
• Maintained trouble-ticket system to record and track user calls and e-mails.
• Reported on common problems and complaints, escalating network-wide troubles to Lead Technician.
Nortel Networks, Richardson, TX 2000 to 2001
Telecommunication Field Technician
• Responsible for complete installation of broadband equipment including OC48, OC192, Optera 5200, Qtera, Passive racks, PBA and DWDM bay equipment.
• Used Blueprints and schematics to install equipment and connect fiber optics.
• Responsible for commissioning and provisioning newly installed equipment using a NOC to configure signal levels.
• Certified to work with Nortel Network broadband.
• Worked as team leader of a group on different projects.
• Motivated others in the achievement of individual and organizational goals.
United States Navy 1995 to 1997
Aviation Ordinance
• Responsible for maintaining the operation readiness of aircraft weapons during deployment.
• Inspect, maintain, and repair aircraft mechanical and electrical armament/ordnance systems.
• Stow, assemble, and load aviation ordnance including guided missiles, bombs, mines, and torpedoes.
Education:
American Intercontinental University, Weston, Fl 2004
Bachelor, Information Technology
New England Tech, West Palm Beach 2001
Networking Administration, Minor: Networking
GPA: 3.5
ECPI College of Technology, Hampton, VA 1999
Associate, Computer Electronics, Minor: Computer Technology
GPA: 3.0
Skills:
• Client Technical Support and Training • Working Knowledge of Microsoft Office 97/2000/XP/2003 • Diagnosis and Troubleshooting
• Knowledge of SQL/Visual Basic 6 • Help Desk Implementation/Development • Networking Technologies
• Novell Hardware Install/Upgrade • PC Hardware Design and Setup • Networking for Windows 95/98/2000
Additional Information:
A+ Certified Professional, CompTia, 2002
Reference:
Famous Woods
City of Boynton Beach – ITS Department
Computer Support Specialist
100 East Boynton Beach Blvd
Boynton Beach, Fl 33435
561-742-6871
sycuvit@yahoo.com
Carlos Aiken
City of Boynton Beach – ITS / GIS Department
Sr. GIS/Network Administrator
100 East Boynton Beach Blvd
Boynton Beach, FL 33435
561-742-6079
carlos_aiken@yahoo.com
Brook Jones
Levenger
420 South Congress Avenue
Delray Beach, Florida 33445
561-274-0904
Agnes Wilson
City of Boynton Beach – Customer Service
100 East Boynton Beach Blvd
Boynton Beach, Fl 33435
561-742-6707
Personal References
Phyllis Miller
906 SW 11th Terrace
Delray Beach, Fl 33444
561-278-5018
Betty Regian
170 SW 3rd Avenue
Deerfield Beach, Fl 33441
954-427-6145
Candidate Contact Information:
| Name: Leonard Albury, II |
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| Street: - |
Phone: (954) 571-8200 |
| City: Deerfield Beach |
Fax: 954-571-9833 |
| State: Florida |
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| Zip: 33441 |
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| Web Site: |
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