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Customer Service Manager Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 14296 |
| Desired Job Location: Georgia, Georgia |
Date Posted: 7/27/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 27/07/2007 |
| Desired Wage: 90000 |
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U.S. Work Authorization: Yes |
| Job Level: Executive (President, VP, CEO) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Yes |
Objective:
I AM LOOKING FOR THE JOB AS PER MY KNOWLEDGE AND EXPERIENCE
Experience:
Council 57 - MEC Vice President
Association of Flight Attendants - CWA in Washington, D.C. / Atlanta, GA (Present employment)
Master Executive Council Vice President, part of the chief governing body for the membership of the airline, and have the responsibility, authority and duty to:
a. Establish and implement MEC policy deemed necessary to conduct business and further the goals of the Union.
b. Make a collective decision with other Officers on any problem or problems of the members of the airline, and act accordingly.
c. Oversee Committees as necessary that will be used to conduct business and enforce policy.
d. Function under the jurisdiction of the MEC President.
e. Perform all duties of the MEC President at her request or in her absence.
f. Granted the floor at all MEC and Board of Directors meetings to speak.
g. Abide by and perform all duties as stated in the Constitution and Bylaws of AFA-CWA
Flight Attendant
AirTran Airways (Present employment)
Responsible for safety and well being of all passengers on aircraft.
Abide by all Federal Aviation Regulations, company policies and procedures.
Maintain all safety regulations as a first priority.
Inflight Supervisor
AirTran Airways
January 2000 to October 2000
Responsible for the motivation, counseling, discipline and goals of Flight Attendant workgroup.
Ensure compliance with Federal Aviation Regulations and the Policy and Procedures set forth by the company.
Maintain Flight Attendant employee files.
Responsible for OJI files on Flight Crew Members.
Flight Service Manager
AirTran Airways
November 1998 to June 2006
Provide leadership to cabin crews.
Ensure all safety procedures, precautions, policies and practices are optimized on all flights.
Maintain the high priority of customer safety at all times.
Utilize crew resource management.
CTV Driver, Courier, Ramp/Operations Agent
FedEX
July 1990 to May 1997
Worked with and trained on local, state, and Federal Regulations pertaining to transportation of hazardous materials, environmental, hearing protection, ground safety, emergency response programs, OSHA and DOT regulations.
Responsible for maintaining correct licenses for the regulated transporting of goods.
Responsible for On Time Delivery of Containerized and or hard/soft freight.
Responsible for loading/unloading of freight placarded or non-placarded in aircraft and or trucks.
Involved in manpower utilization effectiveness, QUAT Teams regarding policies and directives to improve the quality of On Time Services and Transportation issues.
Involved in the design and implementation of a formal auditing program which reduced overlooks and processing errors and eliminated discrepancies.
Performed functions in the areas of operational commitments of aircraft audits. A liaison with other FedEx station freight facilities on the implementation of In House auditing capabilities leading to the lowering of costs on overlooked freight deliveries.
Education:
FCHS
August 1975 to May 1979
high school
Affiliations:
NA
Skills:
Customer Service Manager
Additional Information:
I AM LOOKING FOR THE JOB AS PER MY KNOWLEDGE AND EXPERIENCE
Reference:
NA
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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