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Insurance or Customer Service Resume
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| Desired Industry: Insurance |
SpiderID: 14215 |
| Desired Job Location: greensboro, North Carolina |
Date Posted: 7/25/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: ASAP |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: No |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Objective:
To obtain a position in the insurance or customer service industry that offers professional growth and that would allow me to utilize my skills for the benefit of the company.
Experience:
1998-2005 Aetna High Point, NC
Customer Service Consultant
• Assisted members determined benefits provided under plan sponsors plan
• Reviewed claim information to determine the nature of member’s illness or injury
• Made complex claim payment decisions and reworked problem claims
• Enhanced customer satisfaction and retention
• Assisted in follow up training of less experienced specialists
• Worked with team members in support of achieving team, office, regional and national goals and assisted as needed within a team environment.
Claims Benefits Specialist
• Utilized multiple systems to obtain and record claim information
• Processed medical claims using ICD 9 and CPT codes
• Identified claim cost management opportunities and refer them for follow up
1996-1998 Crown Central Petroleum Greensboro, NC
Sales Associate
• Ran and balanced cash register
• Prepared shift and day reports
• Prepared merchandise inventory
1995-1997 B.P. Oil Greensboro, NC
Customer Service Representative
• Acted as safety coordinator
• General House Keeping
1991-1995 Gamstar Insurance Company Banjul, The Gambia
Assistant Manager
• Supervised seven employees
• Initialized various underwriting departments
• Responsible for the overall operations of all departments at various times
• Actively involved in drafting insurance policies and endorsements
• Prepared quarterly reinsurance Bordeaux
• Wrote correspondence and solicited business
• Attended various seminars, workshops, meetings and conferences on insurance
management, reinsurance and management development programs
Education:
•2009 Guilford College
Business Management, Degree
•1995-1996: Brookstone College of Business—Greensboro, NC
Administrative Software Specialist, Certificate
•1993-1994: Swiss Insurance Training Center—Zurich, Switzerland
Life Insurance Underwriting and Administrative, Certificate
•1992-1993: West African Insurance Institute—Banjul, The Gambia
Insurance and Risk Management, Diploma
Skills:
Microsoft Office Excel
Microsoft Office Access
WordPerfect 6.0
Microsoft Word
10 Key Calculator
Additional Information:
Extensive excellent customer service and claim processing experience
Detail Oriented
Strong interpersonal and Organizational Skills
Ability to perform under pressure
Ability to prioritize tasks and meet deadlines
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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