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Call Center Team Manager Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 14193 |
| Desired Job Location: euless, Texas |
Date Posted: 7/24/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: 8/15/2007 |
| Desired Wage: 37,000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
Seeking a position to best utilize my communication, team building, and administrative skills while increasing my responsibilities.
Experience:
2006-Present Washington Mutual
Credit Resolution Specialist
Provide financial resolutions for delinquent customers.
Assist customers that were 30-180 days past due
Used dialer and took inbound calls
Assisted representatives with their collection techniques to ensure they met collections goals
2002-2006 Citicards Irving, TX
Team Manager
Provide feedback to representatives
Supervise 15-20 representatives
Monitors call or correspondence levels for quality control
Provide quality customer service to both internal and external customers.
Resolve escalated issues for customers.
Resolve payment issues for customers
Assist customer service representatives with inquiries on accounts.
Provides assistance to the team by answering daily questions and providing on going training and development..
Assisted with training of new hires as an assistant trainer for periods of 6 weeks at a time.
Developed effective customer service skills.
Education:
2002-2003 Grambling State University Grambling, LA Psychology
2006- present University of Texas- Arlington Nursing
Skills:
Proficient in all Windows OS, Microsoft Excel, Power Point, Word, and Outlook, 45 wpm, People Soft, AWS/ RUMBA, UCSS.
Candidate Contact Information:
| Name: Diana Dantzler |
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| Street: - |
Phone: 4693607344 |
| City: euless |
Fax: - |
| State: Texas |
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| Zip: 76040 |
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| Web Site: |
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