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| Desired Industry: Information Technology |
SpiderID: 14152 |
| Desired Job Location: Colorado Springs, Colorado |
Date Posted: 7/23/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: Immediately |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Objective:
To obtain a position as a Tier II network help desk technician.
Experience:
EXPERIENCE
Customer Service Volunteer
Pikes Peak Work Force Center, (Present)
Customer service representative in the Computer Resources Center
Providing IT department with distributed imaging solutions
Customer service/Network analyst (2000 - 2007)
Northrop Grumman
Administered network monitoring tools servers and applications
Performed tier II routed VLAN operation/maintenance and customer service
Processed network metrics analysis across a LAN environment
Coordinated troubleshooting efforts between maintenance tiers
Tracked network failures and determined root causes
Utilized trouble ticket system to track maintenance actions for metrics reporting
Implemented network configuration management, baselining and tracking
UNITED STATES ARMY, Worldwide (1980 - 2000) Customer Service/Network/PC Technician
Provided network and desktop customer service to Ft. Carson’s tenants
Installed and administered Exchange and distributed applications servers
Electronic Warfare Signals Intelligence Collection Specialist
Coordinated intelligence collection efforts in support of The National Security Agency and NATO Forces
Produced intelligence products for worldwide customers
Developed intelligence collection training programs
Operated, and maintained intelligence collection systems
Technical Control, Station Manager
Coordinated station maintenance in the Pentagon’s Technical Control Station
Developed and implemented communication line maintenance programs
Tracked outages, and trends and reported findings to management
Supervised and trained telecommunication technicians
Education:
60 college credits - course work
Affiliations:
Rocky Mountain Internet Users Group
Cisco Users Group
Skills:
SKILLS
Networks: CISCO Systems, VLSM, Classful IP subnetting, Ethernet hubs, T1-OC12, modems, NICs, and cabling, Juniper and Timeplex familiarzation
Protocols: TCP/IP, SNMP, STP, IGMP, PIM, FTP, TFTP, OSPF, EIGRP, ARP, FRAME RELAY, ATM
Operating Systems: CISCO Systems OS/IOS, Windows NT/2000 series servers/XP Pro, MS-DOS
Applications: HP OpenView, CiscoWorks, Symantec Ghost Solution Suite, SolarWinds Engineering Edition, WhatsUp Professional, Denika, WS Watch, Microsoft Office Suite, Remedy Help Desk System
Communications: Encrypted and plain text multi-channel voice and data, microwave relay and tropospheric scatter, KG-84, Taclane KG-175, KG-94
Additional Information:
TRAINING
U.S. Army Defense Language Institute - Russian Language Basic Course - 1880 Hours
Russian Language immersion programs – 500 Hours
CISCO Internetwork Troubleshooting-ISP level
Interconnecting CISCO Network Devices-LAN
Deploying MS Windows 2000
Advanced Windows NT 4.0 Clinic
Advanced Troubleshooting, Maintaining and Upgrading PCs
Reference:
Upon valid offer of employment.
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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