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Customer Service Supervisor Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 14105 |
| Desired Job Location: Deltona, Florida |
Date Posted: 7/21/2007 |
| Type of Position: Full-Time Permanent |
Availability Date: July 27 2007 |
| Desired Wage: 26,000.00 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
To secure a Customer Service, Office Management, or Inside Sales position which would allow me to utilize my 20 years of demonstrated experience as a reliable and trustworthy professional.
Experience:
Oct. 2006 ˇV Present Clickinks.com Sanford, FL
Customer Service Supervisor
„X Supervise the daily operations of Customer Service team for online retailer.
„X Hire, train, and motivate Customer Service Representatives.
„X Open corporate accounts; $12,000.00 average monthly gross sales.
„X Liaise with customer service teams in UK and India.
„X Primary point of contact for shipping provider, DHL.
„X Handle escalated customer issues and troubleshoot technical problems.
„X Maintain (CRM) customer relationship management database.
„X Verify financial transactions through third-party provider for fraud, Verisign.
„X Dispute chargebacks with credit card companies.
„X Maintain call logs and ensure reports to senior management are completed on time.
„X Process telephone/online orders, refunds, and returns.
„X Process orders placed through partner website, Amazon.com.
„X Conduct orientations and performance reviews for Customer Service Representatives.
„X Updated training program for new hires.
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Nov. 2004 ˇV May 2005 Jackson Hewitt Tax Service Sanford, FL
Tax Preparer/Office Manager
„X Managed the daily operations for three offices of a national tax preparation company.
„X Prepared customersˇ¦ tax returns and ensured timely submission to the IRS.
„X Scheduled associates to ensure adequate office coverage during peak periods.
„X Responded to associatesˇ¦ questions regarding companyˇ¦s policies and procedures.
„X Ran daily reports based on information received from the IRS.
„X Printed and distributed customersˇ¦ refund checks.
„X Processed customersˇ¦ payments for services rendered and made bank deposits.
Dec. 1999 ˇV Sep 2004 J&D Taxi Napanoch, NY
Owner
„X Managed all operations for taxi cab company including hiring/firing decisions, calls dispatching, directing logistics of driversˇ¦ routes, AP/AR, payroll, bank deposits, and purchasing equipment.
„X Operated Cellular One phone dealership providing consumer cell phone contracts and selling phone accessories.
„X Operated Money Gram station providing money transfer services to/from customers across the globe.
„X Operated a bill payment center processing customersˇ¦ bill payments to various companies through an online service.
Education:
High School Diploma Ellenville Central Ellenville, NY
Skills:
Excel, Word, PowerPoint, Publisher, Outlook, Vendor Relations
Reference:
Laisin Lee
(407) 242 - 7179
400 S Sir Topaz Ln
Lake Mary, Fl 32746
Melissa Cadet
(386) 232 - 4353
638 Whippowill Ter
Deltona, Fl 32725
Candidate Contact Information:
| Name: Debbie Silva |
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| Street: |
Phone: 386-267-6126 |
| City: Deltona |
Fax: - |
| State: Florida |
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| Zip: 32738 |
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| Web Site: |
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